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Recap of our Future of Travel webinar on loyalty and wellbeing with Hyatt

Dec. 09, 2020
4 min read
Recap of our Future of Travel webinar on loyalty and wellbeing with Hyatt
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The ongoing coronavirus pandemic has had an enormous impact around the globe, and while much attention has been devoted to the economic fallout, wellbeing is arguably just as important. But how is this related to travel and loyalty programs?

Well, on our most recent Future of Travel webinar, part of Hotels & Destinations Week at the 2020 TPG Awards, we got a chance to hear from executives at a major hotel chain that puts wellbeing top of mind.

TPG's founder and CEO Brian Kelly sat down with Hyatt’s Amy Weinberg, SVP of World of Hyatt, Brand Marketing and Consumer Insights, and Simon Marxer, Director of Spa & Wellbeing, Miraval and Hyatt’s Wellbeing Council Co-Chair. During the webinar, they discussed various wellbeing trends and loyalty offerings in the World of Hyatt program.

While COVID-19 has brought wellbeing into the limelight, it's actually been a key focus area of Hyatt for some time. The Miraval brand has been a part of World of Hyatt since 2017, and the Miraval Austin opened its doors in January 2019, followed by the Miraval Berkshires earlier this year. This is in addition to Hyatt's acquisition of Exhale Spas back in 2017 — which then led to an integration with the World of Hyatt loyalty program — along with the FIND Experiences platform (temporarily suspended due to the pandemic).

RELATED: How to redeem points with the World of Hyatt program

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Amy and Simon have both been closely involved in these efforts, and they offered unique insight into how this is such an important area for the company. In fact, its guiding principle of "caring for people so they can be their best" goes far beyond the hotel stay, focusing on multiple aspects of a guest's experience — both on- and off-property.

If you didn't get a chance to attend, review the full recording — and be sure to visit the follow-up links shared on the webinar (and listed below) for additional reading.

Full recording

Additional reading


“The Future of Travel with Brian Kelly” is a series of live events looking ahead at what’s in store for the travel industry as it begins to recover from the coronavirus pandemic. Join Brian as he interviews top experts and company executives on a range of topics, including traveler health, cleanliness measures, loyalty programs and what it all means for the traveling public.

For recordings of past sessions, please visit the following links:

Featured image by Spa

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
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Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.

Pros

  • This card has no foreign transaction fees and earns up to 10 points per dollar on travel purchases through the Credit One Bank travel partner site.

Cons

  • While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
  • Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
  • Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
  • Earn 5x points on eligible travel, dining, and gas
  • Earn 1x points on all other purchases
  • Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
  • With $0 Fraud Liability, you won’t be responsible for unauthorized charges
  • Free Online Credit Score and Credit Report summary, terms apply
  • If you are a Covered Borrower under the Military Lending Act, you may get a different offer
  • See Rates & Fees
Apply for Credit One Bank Wander® Card
at Credit One Bank's secure site
Terms & restrictions apply. See rates & fees
Best for earning alternative rewards for travel purchases
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
3 / 5
Go to review

Rewards Rate

10XEarn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel partner site
5XEarn 5x points on eligible travel, dining, and gas
1XEarn 1x points on all other purchases
  • Intro Offer
    Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel

    Earn 10,000 Bonus Points
  • Annual Fee

    $95
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    Fair/Good

Why We Chose It

The revamped Wander Card from Credit One Bank earns cardmembers up to 10 points per dollar spent on eligible travel purchases. With no foreign transaction fees, the card is also great for international travel. However, points earned from this card can only be used at a fixed value, so it may not be the best option for those striving to get maximum value from their rewards.

Pros

  • This card has no foreign transaction fees and earns up to 10 points per dollar on travel purchases through the Credit One Bank travel partner site.

Cons

  • While cardholders can earn a significant amount of points on travel purchases, there isn't any way to redeem points from the Wander Card for maximum value (beyond 1 cent per point).
  • Earn 10,000 bonus points after spending $1,000 on eligible purchases in the first 90 days and redeem for a $100 statement credit, gift cards, or travel
  • Earn 10x points on eligible hotels and car rentals booked through the Credit One Bank travel site
  • Earn 5x points on eligible travel, dining, and gas
  • Earn 1x points on all other purchases
  • Redeem your reward points for statement credits, gift cards, merchandise, flights, hotels, and more
  • With $0 Fraud Liability, you won’t be responsible for unauthorized charges
  • Free Online Credit Score and Credit Report summary, terms apply
  • If you are a Covered Borrower under the Military Lending Act, you may get a different offer
  • See Rates & Fees