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United Airlines eyes finish to Polaris retrofits on the 787, wants 'consistent product' during pandemic

Oct. 28, 2020
7 min read
United Airlines eyes finish to Polaris retrofits on the 787, wants 'consistent product' during pandemic
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United Airlines is pushing ahead with its effort to update the Polaris business-class cabins on its wide-body jets during the pandemic.

The Chicago-based carrier aims to fly mostly Boeing 767s, 777s and 787s that have its posh business-class product to give flyers a "consistent" experience, United vice president of international network and alliances Patrick Quayle during a Future of Travel webinar with TPG founder Brian Kelly on Tuesday (a full recording is below).

Still, many wide-body jets both with and without Polaris are parked as a result of the COVID-19 crisis. And the future of some of those stored aircraft is unknown with a high likelihood of retirements down the road.

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For now, United does not need all of its 213 wide-body jets. This leaves it with two choices: put those not flying in prolonged storage — or anything longer than six months — or use the downtime to do work for future use, like installing Polaris seats.

United continues to install the Polaris cabin on its 787-8s and is working on a schedule for 787-9s that do not have the seats, said Quayle. There is no doubt that the 787 will stick around in the carrier's fleet once COVID-19 subsides: the jet is United's most efficient and newest wide-body, and has emerged as a "workhorse" during then pandemic.

The airline aims to complete Polaris work on the 787-8s by Summer 2021 and on the 787-9s by Summer 2022.

Related: United resumes Polaris, Premium Plus retrofits on the 787

The Polaris cabin on a United 787-10. (Photo by Zach Honig / The Points Guy)

Offering travelers a consistent business-class product comes as the corporate flyers who buy most of those seats are all but non-existent. Speaking earlier in October, United CEO Scott Kirby said he does not expect business travel to return to "normal" until at least 2024. Even then, it could be permanently 10-20% lower than before the pandemic owing to widespread adoption of teleconference technologies like Zoom during the pandemic.

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"For United, American, and Delta, high-fare business travel, particularly on long-haul international routes, is central to making the business work financially," wrote Josh Barro in New York Magazine on Oct. 26. Without those high-dollar flyers, suspended flights are unlikely to return and the expansion of ritzy business class seats like Polaris likely slowed if not stopped.

Related: When will business travel return? Not until 2024, predicts United CEO

Elsewhere, a question mark hangs over the future of United's 767-400ERs. None of the jets have the new Polaris seating and all are in long-term storage. Quayle would did not comment on the future of the type at United specifically, though he did praise the 767-300ERs.

"It’s a right size airplane, it’s a mid-size gauge airplane, a mid-cost platform," he said of the smaller 767s. "Those aircraft will be in our fleet for a while to come.”

United also owns the majority of its 767-300ERs, as well as invested millions of dollars to install Polaris on the jets, making them a low capital cost plane to keep flying.

In addition, United does not plant to retire its longer-haul Boeing 757s until its new Airbus A321XLRs begin arriving in 2024 or 2025, said Quayle. A small fleet of 11 757-200s with Pratt & Whitney engines — the balance are equipped with Rolls Royce engines — have already been retired. United frequent flyers may be more familiar with them as the subfleet that flew in the airline's former “premium service” transcontinental configuration.

Related: US airlines may have to retire 1,000 jets

Wall Street expects United to retire some jets as a result of the coronavirus. Cowen analyst Helane Becker has estimated that as many as 192 mainline jets may need to go and forecast the 767s are the most likely candidate.

Older 777s are also possible candidates for retirement though. For example, United has 19 777-200s with an average age of 22.5 years. The 20-year-old mark has been an inflection point for many jet removals at other U.S. airlines.

United continues to work with authorities abroad to reopen international air travel. While many countries have closed their borders to all but essential travel, others have reopened with quarantine restrictions that act like a border closure, said Quayle.

Related: United Airlines tests potential travel bubble solution on London-Newark flight

“We looked back at 2019 and we looked at what was the average stay of our passengers" he said specifically about London bookings. "Roughly 85% of [the] traffic that we were carrying was in London [for] 10 days or less. When you institute a mandatory 14-day quarantine, the traffic evaporates.”

United is working with its partners and governments to reopen some international travel lanes. One way it is moving forward with this is a pilot of the new CommonPass app that aims to put COVID status and identifying information on a common platform for airlines and governments.

A recent CommonPass pilot on United flight from London Heathrow (LHR) and Newark (EWR) went well with UK and U.S. authorities observing, said Paul Meyer, CEO of developer The Commons Project, after the flight.

In the meantime, United is gearing up for an array of new routes to markets that are open to travelers in 2021. New flights will connect several of the airline's hubs to destinations like Bangalore (BLR), Johannesburg (JNB) and Lagos (LOS).

Related: United Airlines adds 3 Africa routes, Delhi and Bangalore as part of 7-route expansion

Missed the session and want to watch the entire interview? Check out the full recording right here:


“The Future of Travel with Brian Kelly” is a series of live events looking ahead at what’s in store for the travel industry as it begins to recover from the coronavirus pandemic. Join Brian as he interviews top experts and company executives on a range of topics, including traveler health, cleanliness measures, loyalty programs and what it all means for the traveling public.

For recordings of past sessions, please visit the following links:

Featured image by NurPhoto via Getty Images

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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    Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership.

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Why We Chose It

Sometimes it's worth a large investment to reap the benefits of a great credit card. That's exactly the case with the Amex Platinum card. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip.

Pros

  • The current welcome offer on this card is quite lucrative. TPG values it at $1,600.
  • This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. (Enrollment required for select benefits.)
  • The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway.

Cons

  • The high annual fee is only worth it if you’re taking full advantage of the card’s benefits. Seldom travelers may not get enough value to warrant the cost.
  • Outside of the current welcome bonus, you’re only earning higher rewards on specific airfare and hotel purchases, so it’s not a great card for other spending categories.
  • The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards.
  • Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
  • American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Learn more.
  • Breeze through security with CLEAR® lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Learn more.
  • $695 annual fee.
  • Terms Apply.
  • See Rates & Fees