Recap of our Future of Travel webinar on loyalty and wellbeing with Hyatt
The ongoing coronavirus pandemic has had an enormous impact around the globe, and while much attention has been devoted to the economic fallout, wellbeing is arguably just as important. But how is this related to travel and loyalty programs?
Well, on our most recent Future of Travel webinar, part of Hotels & Destinations Week at the 2020 TPG Awards, we got a chance to hear from executives at a major hotel chain that puts wellbeing top of mind.
TPG's founder and CEO Brian Kelly sat down with Hyatt's Amy Weinberg, SVP of World of Hyatt, Brand Marketing and Consumer Insights, and Simon Marxer, Director of Spa & Wellbeing, Miraval and Hyatt's Wellbeing Council Co-Chair. During the webinar, they discussed various wellbeing trends and loyalty offerings in the World of Hyatt program.
While COVID-19 has brought wellbeing into the limelight, it's actually been a key focus area of Hyatt for some time. The Miraval brand has been a part of World of Hyatt since 2017, and the Miraval Austin opened its doors in January 2019, followed by the Miraval Berkshires earlier this year. This is in addition to Hyatt's acquisition of Exhale Spas back in 2017 — which then led to an integration with the World of Hyatt loyalty program — along with the FIND Experiences platform (temporarily suspended due to the pandemic).
RELATED: How to redeem points with the World of Hyatt program
Amy and Simon have both been closely involved in these efforts, and they offered unique insight into how this is such an important area for the company. In fact, its guiding principle of "caring for people so they can be their best" goes far beyond the hotel stay, focusing on multiple aspects of a guest's experience — both on- and off-property.
If you didn't get a chance to attend, review the full recording — and be sure to visit the follow-up links shared on the webinar (and listed below) for additional reading.
Full recording
Additional reading
- Your complete guide to the World of Hyatt program
- Why this is the best time to stack World of Hyatt promotions
- Hyatt unveils massive expansion plans for Europe
- It's easier than ever to Work From Hyatt — here's what's new
- Hyatt makes it easier to earn elite status in 2021 and extends lucrative promotions
- Check your World of Hyatt account – extended loyalty perks have now posted
- You can now book Hyatt suites with points online and save big
- How to earn two years of top-tier Hyatt elite status after just 9 nights
"The Future of Travel with Brian Kelly" is a series of live events looking ahead at what's in store for the travel industry as it begins to recover from the coronavirus pandemic. Join Brian as he interviews top experts and company executives on a range of topics, including traveler health, cleanliness measures, loyalty programs and what it all means for the traveling public.
For recordings of past sessions, please visit the following links:
- Future of cruising with Carnival CEO Arnold Donald
- Your health and travel with Doctor Mike
- Airline operations with JetBlue President and COO Joanna Geraghty
- 6 things America's top flight attendant thinks about the future of travel, with Sara Nelson
- Hear from Brian Kelly and Oneika Raymond on the future of inclusive travel
- What will the future of international travel look like? Here's what a US state department rep had to say
- The 5 things first-time RV renters should know, according to the CEO of RVshare
- Learn about the future of travel to the Middle East on this recorded webinar
- 5 key takeaways from our conversation with Hyatt's Chief Commercial Officer
- United Airlines eyes finish to Polaris retrofits on the 787, wants 'consistent product' during pandemic
- Want to fly from New York to London in less than four hours? Hear from the company who could make that happen
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 3X | Earn 3X Miles on Delta purchases. |
| 1X | Earn 1X Miles on all other eligible purchases. |
Pros
- Delta SkyClub access when flying Delta
- Annual companion ticket for travel on Delta (upon renewal)
- Ability to earn MQDs through spending
- Various statement credits for eligible purchases
Cons
- Steep annual fee of $650
- Other Delta cobranded cards offer superior earning categories
- Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
- Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
- Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
- Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
- Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
- $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
- $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
- Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
- With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
- Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
- No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
- $650 Annual Fee.
- Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
- Terms Apply.
- See Rates & Fees