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Everything you need to know about maximizing Delta SkyMiles award tickets
Ethan's been a frequent flier for as long as he can remember, from studying abroad in Paris to moving to Shanghai after graduating college, where he served as TPG's eyes and ears for all things travel in the Asia-Pacific region. If you asked him where he wants to travel next he'd quote Anthony Bourdain and tell you "anytime I'm eating spicy noodles in a bowl, I'm happy."
July 5, 2021 • 16 min read
The cards we feature here are from partners who compensate us when you are approved through our site, and this may impact how or where these products appear. We don't cover all available credit cards, but our analysis, reviews, and opinions are entirely from our editorial team. Terms apply to the offers listed on this page. Please view our advertising policy and product review methodology for more information.Editorial disclaimer: Opinions expressed here are the author's alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
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By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
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Quick summary
Delta's SkyMiles loyalty program offers flexible award ticket changes and cancellations for most fares originating in North America, excluding basic economy.
Award tickets are repriced at current rates if changes are made, which can result in higher mileage costs for itinerary modifications.
Schedule changes by the airline can unlock opportunities for fee-free changes or refunds, especially if the change exceeds 90 minutes or involves routing or operator adjustments.
Delta enforces married-segment logic for award bookings, limiting some creative booking strategies, but deals and flash sales are available through a dedicated portal.
What to consider
Fee-free changes and cancellations do not apply to basic economy award tickets or to trips not originating in North America.
Award repricing means modifying an itinerary may require additional miles if current rates are higher than when originally booked.
Delta's married-segment logic restricts constructing custom itineraries from individual flight segments, though exceptions may be possible with partner flights.
What you'll miss from the article
Detailed strategies for maximizing SkyMiles value, including leveraging schedule changes, understanding repricing risks and using upgrade certificates on award tickets.
Generated by AI with support from our editorial team.
Update: Some offers mentioned below are no longer available. View the current offers here.
For as much as Delta has done to improve its on-time performance, up-level its business-class product with Delta One Suites and expand its Sky Club lounge network, the SkyMiles program has taken its fair share of knocks over the years. Due to the lack of award charts and unannounced program devaluations over the years, TPG values each SkyMile at a paltry 1.41 cents, ranking behind AAdvantage miles and United MileagePlus miles.
Making matters worse, Delta itself has been on a steady march to peg the value of a SkyMile at just one cent, as evidenced by its SkyMiles seat upgrade and Pay with Miles redemption options.
One critical element of booking SkyMiles award tickets is understanding the cancellation and change policies. Luckily, in 2020, the carrier made award tickets more flexible than ever before.
All SkyMiles tickets, except for those booked in basic economy, now include fee-free changes and cancellations so long as your travel originates in North America. This includes both domestic and international flights.
Additionally, the carrier used to require all voluntary changes or cancellations to award itineraries to be made more than 72 hours before departure. However, it has done away with that policy as well.
In other words, most SkyMiles award tickets are now essentially refundable tickets, which vastly increases their value. A refundable paid ticket can easily cost quadruple what an equivalent nonrefundable ticket would cost. That's because the airline feels justified in tacking on a massive price premium to give the purchaser the luxury of walking away and leave that seat vacant.
Just remember that you must pony up for Main Cabin (or above) seats to get the fee-free cancellation perk — basic economy tickets are always excluded, even if you have Delta elite status.
First-class seating on Delta's new Airbus A220. (Photo by Darren Murph/The Points Guy.)
SkyMiles award repricing
Unfortunately, this flexibility isn't all good news. Just because you won't be dinged with a change fee for altering SkyMiles award tickets, that doesn't mean that the change will be completely free. While the change is free, the passenger is still subject to repricing. So if you make a reservation on a given day and call Delta a few months later to change your day of departure or route, the agent will quote you how many more SkyMiles will be required.
The reason is that they will price the ticket at the current rates, not the rate you locked in during your initial purchase. The real bummer here is that this even applies to one way of a round-trip or multi-city itinerary. I had a round-trip SkyMiles award ticket to Orlando (MCO), which I purchased for 20,000 SkyMiles total. When ringing up Delta to cancel the front end of that trip while keeping the return, I fully expected the agent to cancel the first leg, refund 10,000 SkyMiles and wish me a good day.
(Photo by Darren Murph/The Points Guy.)
That's not at all what happened. Even if you try to outright ax one leg of a round-trip SkyMiles award ticket, the agent will reprice the remaining leg you're looking to keep at today's one-way prices. In my case, the return leg had increased by 5,000 SkyMiles, so I was told I'd be refunded all 20,000 SkyMiles and then I'd have 15,000 deducted to cover the newly-priced return.
The lesson here? If it doesn't impact pricing, consider booking two one-way SkyMiles award tickets for added flexibility. That way, if you need to cancel one leg or the other, it won't negatively impact the rest of your trip. Of course, there can be massive savings in booking round-trip flights (particularly when there's an international destination involved), so two one-ways isn't always the most cost-effective.
A Boeing 777-200 sits in a Delta hangar at ATL. (Photo by Darren Murph/The Points Guy.)
Although basic economy tickets typically don't offer this flexibility, you may be able to make fee-free changes and cancellations if you book your SkyMiles award ticket far enough out. Delta is notorious for schedule changes, which are generally implemented each Saturday. In fact, Delta loyalists have a habit of checking their upcoming flights each Sunday morning to see if anything was thrown out of whack the day prior.
While schedule changes can negatively impact your travel, they also create an opportunity. Delta's U.S. contract of carriage states the following:
"If there is a flight cancellation, diversion, delay of greater than 90 minutes, or that will cause a passenger to miss connections, Delta will (at passenger’s request) cancel the remaining ticket and refund the unused portion of the ticket and unused ancillary fees in the original form of payment."
In other words, if Delta alters your schedule in any way, on any leg, by 1.5+ hours, you can ring them up and request a full refund. However, there may be times where a less significant change can lead to a refund as well. Below is a more granular list of changes that can unlock the ability to make fee-free changes and cancellations to SkyMiles award tickets regardless of elite status. Of course, I recommend being exceptionally kind when calling in and making these requests, as agents do have some autonomy to make things happen if it's a judgment call on whether or not a given change is enough to justify a fee waiver.
A schedule change of 90+ minutes across all connections
For example, if your initial leg is moved up by 55 minutes and your connection is moved back by 45 minutes, you're within your right to make the change/cancellation request.
An operator change
For instance, if you're on a Delta Connection flight between Raleigh–Durham (RDU) and New York-LaGuardia (LGA) operated by Republic Airline (YX), and Delta shifts that carrier to Endeavor Air (9E), you may get an agent willing to waive the change/cancellation fee. The magic phrase to use is, "the operating carrier has changed." In essence, the airline you paid to operate your original flight is no longer doing so, which opens the door for you to request a change.
A routing change
If you book a nonstop flight and Delta ends up removing it from its flight schedule, you'll be automatically rebooked to your destination via a connection. Because Delta is adding a connection to your itinerary, you're now clear to call Delta and request a different routing of your choice at no charge or a full refund. Similarly, if Delta shifts your flight from one connection to two or changes your connection airport (say, from Detroit to Atlanta), you're clear to request a fee-free change/cancellation.
You can maximize this further if you don't mind living on the edge. Oftentimes, SkyMiles award tickets with very unfriendly routings will price out lower than alluring, sensible routings. If you're booking a trip that's six or more months away, it may be worth buying the ticket with three connections, a red-eye and a 10-hour layover to save miles. Then, you cross your fingers that a schedule or routing change occurs over the next six months.
Assuming that change does indeed happen, you should check new routings at Delta.com and call with your preferred route ready to go. Do not call Delta up, kvetch about the schedule change and then ask the agent to find you a superior routing. Do that work in advance to ensure that you're placed on the route you actually want.
Even if the new itinerary shows a higher price than the one you originally paid, the agent should be able to move you without requiring any additional miles (again, kindness goes a long way in making this happen).
Married-segment logic
Delta Premium Select. (Photo by Benji Stawski/The Points Guy.)
Much to the chagrin of mile maximizers the world over, Delta has started enforcing married-segment logic on SkyMiles award seats. In the halcyon days of yore, you could search award availability at Delta.com for individual legs, and if those legs both priced out at a given level, you could phone Delta up and create an itinerary where the total price was the same as one of those legs.
For example, if you found low-level award space between Richmond (RIC) and Atlanta (ATL) as well as Atlanta (ATL) to Los Angeles (LAX), you could call Delta and piece those two legs together into a single one-way trip. That no longer works.
As of now, you should search Delta.com for your origin and destination and take what you see as gospel. The results that populate adhere to married-segment logic, which means they are pre-paired by Delta and sold as a single ticket. This definitely limits how creative you can get when it comes to assembling low-priced SkyMiles award tickets.
That being said, Delta.com doesn't always do a great job at pairing together Delta-operated award flights with segments operated by partners. This is the one time where searching segment-by-segment (or using a site like ExpertFlyer, which is owned by TPG's parent company, Red Ventures) can help. If you find a Delta flight to an international gateway and then (separately) find a partner flight from there to your ultimate destination that won't appear online, you should be able to call and have them ticketed together.
TPG reader Nick enjoys a Delta One Suite on an Airbus A330-900neo. (Photo by Darren Murph/The Points Guy.)
SkyMiles deals and flash sales
While standard SkyMiles pricing for award tickets has continued to inch up over the years, Delta has extended an olive branch of sorts with recurring deals and flash sales. The airline now has a web portal devoted to deals and segmented by region. Once there, you can click into the region you're interested in visiting and click further to segment SkyMiles deals from cash deals.
Book a flight from 2,500 SkyMiles during one of Delta's flash sales. (Photo courtesy of Delta)
Now, these "deals" aren't always scorching. They tend to rotate weekly or monthly, and you need to be a savvy Delta flyer to see an offer and know right away whether it's worth taking advantage of. The good news for casual flyers is that our staff at TPG does that for you, and we post the SkyMiles deals that are actually worth your while over at our TPG Deals portal.
Sometimes you can get lucky with these flash sales, but note that some of the lowest deals book into basic economy. Other times, you can score big and find Delta One seats to, say, Europe for under 100,000 SkyMiles.
Delta recently made several positive changes to its Upgrade Certificates, available exclusively to some Delta Platinum and Diamond Medallion members. Specifically, you can now apply Global Upgrade Certificates and Regional Upgrade Certificates to award tickets, as well as Miles + Cash tickets on Delta-operated flights. This is especially great since the prices for booking Delta One or first class awards outright can sometimes be extremely high.
Note that you could also open an American Express card that earns Membership Rewards points, as you can transfer these directly to Delta at a 1:1 ratio. Top picks include:
The Platinum Card® from American Express: 80,000 Membership Rewards® Points after you spend $6,000 on purchases on the Card in your first six months of card membership. Terms Apply.
The Business Platinum Card® from American Express: Earn 120,000 points after you spend $15,000 on eligible purchases within the first three months of card membership. Terms Apply.
American Express® Gold Card: 60,000-point welcome bonus after you spend $4,000 on purchases on your new card in your first six months of card membership, though be sure to check the CardMatch Tool to see if you're targeted for a 75,000 -point welcome offer (offer subject to change at any time). Terms Apply.
(Photo by Christian Kramer/The Points Guy.)
Bottom line
Delta has a few strange restrictions on its SkyMiles award program, but knowledge is power! So long as you aren't booking basic economy, you should have a lot of flexibility with SkyMiles award tickets. Top-tier elites can now squeeze more value out of their awards by applying Upgrade Certificates to them. If you're short on Delta miles, there are lots of ways to top off your account. Right now is an especially good time to pick up a cobranded Delta card as almost all are currently offering increased welcome bonuses.
Additional reporting by Benji Stawski and Victoria Walker.
Related video:
For rates and fees of the Delta SkyMiles Gold Card, please click here.
For rates and fees of the Delta SkyMiles Reserve Card, please click here.
For rates and fees of the Delta SkyMiles Platinum Card, please click here.
For rates and fees of the Delta SkyMiles Gold Business Card, please click here.
For rates and fees of the Delta SkyMiles Reserve Business Card, please click here.
For rates and fees of the Delta SkyMiles Platinum Business Card, please click here.
Comments
By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
