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Tuesday Travel Tip: You can get an airline voucher with a bonus just by asking

May 05, 2020
5 min read
JetBlue Mint A321 JFK-SEA
Tuesday Travel Tip: You can get an airline voucher with a bonus just by asking
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To help you plan your future travels while we’re all stuck on the ground, we’re launching “Tuesday Travel Tips.” Check back for a new travel tip every week!

As they say, it never hurts to ask.

Throughout the coronavirus pandemic, we’ve seen airlines across the world quickly slash schedules, reduce frequencies and park large portions of their fleet. This has led to massive cancellations and significant schedule changes, which is good news if you're looking for a refund for your nonrefundable ticket.

That's because you are entitled to a refund when an airline cancels your flight — even if the airline says otherwise. But, with very few new bookings, cash flow is drying up — and carriers are doing all that they can to avoid giving your money back.

That includes waiting until the last minute to cancel flights, thereby expecting more customers to make voluntary changes instead of asking for a refund.

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But one trend we've seen across airlines worldwide is the rise in those giving out vouchers or future travel credits in lieu of a refund. That way, an airline can keep your money in an interest-free loan, helping pad their cash flow numbers.

Unless your flight was canceled or significantly rescheduled, you won't have a choice of getting a refund for a nonrefundable ticket. That means you're going to be stuck with a voucher if you decide to voluntarily cancel your ticket.

But if the airline makes an involuntary change to your reservation, then you can get your money back. And that's exactly when airlines will try their hardest to get you to choose a voucher instead.

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(Photo by Zach Griff/The Points Guy)

Now that the ball's in your court, it's time to start negotiating. In order to incentivize you to take the voucher, the airline needs to add some promotional value or loosen some of the terms. Otherwise, there's no reason to accept one over cold, hard cash.

Related: Why you should wait until the last minute to get a refund for your flight

While I've previously argued that it makes sense to take a refund instead of a credit (even with a bonus), we've seen some incredibly generous offers recently that have me second-guessing myself.

Sure, in the majority of cases, I'd still take a refund, but with two U.S. airlines, it might make sense to ask for a voucher.

You see, when American Airlines cancels a flight, you can submit a refund request. But, throughout that process, you're going to be offered (at least) twice to accept a voucher. In my experience, I've been offered credits with up to a 20% bonus.

These eVouchers can be used by anyone and expire one year from the date of issue. Combined with a 20% bonus, I'm in. (It doesn't hurt that I'm an American Airlines Executive Platinum member who's looking to requalify in 2021).

I've heard reports of readers getting similar offers from American via the phone too. And even if an agent doesn't initially offer, you should always ask.

The same is true with JetBlue. Although the airline has been stingy about refunds, its customer service agents are empowered to be very generous with providing travel bank credit. If you decide to cancel or postpone a trip, you should ask about the possibility of getting a bonus credit.

This strategy has paid off for some TPG staffers, who've received a 20% bonus. Like AA's eVouchers, travel bank credit can be used by anyone. Plus, the airline just extended the validity of the credit from one year to two, giving you more time to use it.

As such, if you live near a JetBlue focus city, there's little reason not to accept the voucher.

Related: A look at JetBlue by the numbers

Anecdotally, we've heard that Frontier and Spirit are also offering bonuses to those who ask. They've both been giving $50 additional credit for those with canceled flights. However, these vouchers have long lists of terms and conditions including that they can only be used by the originally ticketed passenger with strict expiration policies.

Aside from all the confusing terms, some airlines may not make it out alive after the coronavirus outbreak. If you’ve got a voucher for a defunct carrier, it’s worth nada. That's why I'd only consider taking one with an airline I'm sure will survive, like American and JetBlue.

(Photo by Zach Griff/The Points Guy)

Just because we've heard reports of some U.S. airlines offering bonus vouchers to those who ask, doesn't mean that you'll be able to get one. Typically, these promotions are only offered when your flight was changed or canceled by the airline, since the alternative is getting your cash back.

It's also possible that American uses your Helix Score or other internal metric when deciding how much value to add to your voucher. But one thing's for certain, you won't know until you ask.

So the next time you call to make a change or cancel your flight, ask if you can get a bonus on a future travel credit. After all, you won't know until you try.

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TPG Editor‘s Rating
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Apply for American Express® Gold Card
at American Express's secure site

Rewards

1 - 4X points

Intro offer

As High As 100,000 points. Find Out Your Offer.

Annual Fee

$325

Recommended Credit

Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.
Apply for American Express® Gold Card
at American Express's secure site
Terms & restrictions apply. See rates & fees
Best for dining at restaurants
TPG Editor‘s Rating
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
4XEarn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
3XEarn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
2XEarn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
1XEarn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.