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Please Hyatt, let Globalist members use suite upgrade certificates online

July 12, 2021
4 min read
Hyatt Regency Sochi suite
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The World of Hyatt program does a lot of things right.

Notably, top-tier Hyatt Globalist status is one of the most generous hotel elite status levels out there. Elites can spread out with upgrades to suites, fill up on complimentary full breakfast, sleep in with 4 p.m. late checkout and enjoy lounge access, among numerous other valuable benefits. Even for non-elites, securing free nights in standard rooms and suites is easy and cheap, thanks to Hyatt's generous award chart. The list goes on.

But it's not perfect and there's one area in particular that we think Hyatt needs to improve: how Globalist members can redeem suite upgrade awards. Specifically, we want to see Hyatt make these certificates redeemable online.

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Hyatt made it easier to book suites — except for Globalists

World of Hyatt has made some significant improvements to its website and app in recent months. And a lot of them had to do with making it easier to book suites.

Early last year, Hyatt began showing confirmed room upgrades before arrival. It then added the ability to book suites with points online and introduced a new "Pay My Way" feature to make it easier to book multiple nights and pay using a combination of cash, points and/or free-night certificates. Most recently, it added the ability to book suite upgrades with points online.

However, it still hasn't added the ability to redeem suite upgrade awards online.

Related: 6 tips to get the hotel room upgrades you deserve

(Photo by Summer Hull/The Points Guy)

If Hyatt can let you redeem free-night certificates online, why can't it let you do the same with upgrade certificates? Obviously, this feature will benefit fewer people, but these are Hyatt's most loyal customers after all.

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You typically earn two suite upgrade awards upon reaching 50 elite-qualifying nights or 80,000 base points ($16,000 in spending), plus another two at 60 nights or 100,000 base points ($20,000 in spending). You’ll earn another suite upgrade for every 10 additional nights, on up to 100 nights in total. Lifetime Globalist members also receive four suite upgrade awards per year.

Making suites more accessible for non-elites will undoubtedly make it harder for Globalists to secure complimentary upgrades. While perks like free breakfast, lounge access, waived resort fees on award stays and Guest of Honor privileges are great, capturing thousands of dollars in value via upgrade certificates is a major reason many stay loyal to Hyatt.

Related: How and when to use Hyatt upgrade certificates

How the competition fares

Most airlines don't make it easy to redeem upgrade certificates either. As with Hyatt, you usually need to call in to request the upgrades. This makes sense, given that airlines would rather sell their premium seats.

On the hotel front, one of Hyatt's biggest competitors does allow you to redeem upgrade certificates online.

With Marriott Bonvoy, you can apply Suite Night Awards directly through Marriott's website or the mobile app. While the World of Hyatt program usually seems like the more customer-friendly program, this is a page it can take out of Marriott's playbook.

Related: Here’s everything you need to know about using Marriott Suite Night Awards

Marriott makes it easy to redeem SNAs online. (Screenshot courtesy of marriott.com)

Bottom line

One of the best perks of staying with Hyatt is how easy it is to book suites with points. However, as it stands now, it isn't easy for Globalists to redeem their suite upgrade awards. Top-tier members currently need to call in or direct message the Hyatt Concierge via social media. Adding the ability to redeem these awards online will allow Hyatt to reassert that Globalist is the best hotel elite status level.

Featured image by Hyatt Regency
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
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  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023