Marriott (Partially) Rolls out Suite Night Awards via Mobile App

Oct 30, 2018

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

Top-tier hotel elite status confers an array of valuable perks, and one of the most popular is the chance to score an upgraded room at check in, and this often includes suites. Within the Marriott program, for example, Platinum Elites and higher are entitled to complimentary, space-available suite upgrades at most properties in the combined portfolio (only Platinum Premier Elites are eligible for upgrades at Ritz-Carlton hotels). But if you have a special trip coming up — an anniversary getaway, an important work meeting or some other occasion you really want to remember — you might want to confirm an upgrade in advance.

That’s where Suite Night Awards come into play. As a holdover from the legacy SPG program, Platinum Elites who stay 50 nights in a year get to pick a Choice Benefit from Marriott (reaching 75 nights and qualifying for Platinum Premier gives them another selection). While there are several options from which to choose, the most valuable Choice Benefit is likely the five Suite Night Awards you can select. If you apply these to a reservation, the hotel will begin looking for enhanced room availability five days before your stay and do their best to confirm your upgrade before you check in.

Since the Marriott merger began in earnest a few months ago, the only way to apply these upgrades has been to call in or use the Marriott website for very select stays. Now, Marriott has begun rolling out the ability to request these upgrades in its app from your mobile device. However, it still seems to be limited. Best I can tell, it’s only for recently created reservations, and it doesn’t appear to be working for all brands. Of the hotels I tested, I found that JW Marriott, Courtyard and Four Points worked, while St. Regis and W did not. This means that brands from both “legacy Marriott” and “legacy SPG” are included in these changes, but it also means that there’s no consistency at this point.

How To Apply Suite Night Awards

Once you’ve made your reservation, pull it up on your SPG or Marriott app and click on the info tab in the top right corner:

If you’ve already selected Suite Night Awards as your Choice Benefit, you should see the “Take an upgrade” banner on the info tab of your reservation:

You’ll be able to see the applicable room categories for your upgrade, and this is entirely up to the individual hotel’s discretion. Not all of the rooms listed will be suites, but they will all be enhanced room categories. Your upgrade will only clear into the room types you select, so the more you pick, the better the odds.

The value of the upgrade will vary based on the property you’re visiting, but the difference between suites and base rooms at higher end properties can be a decent amount. For example, at the JW Marriott Shanghai at Tomorrow Square, one of my all-time favorite hotels, the options for Suite Night Awards include both Executive Suites and Studio Suites. In addition to providing stunning views of the Shanghai skyline, these rooms cost almost twice as much as base rooms (~$350 vs. ~$200) and include access to the executive lounge, which features the highest library in the world.

 

Bottom Line

It’s great to see another piece of the Marriott merger start to fall into place. Suite Night Awards are one of the most valuable benefits of Platinum Elite Status, and the ability to seamlessly apply them without having to wait on hold is a great improvement. Hopefully Marriott will begin to add this functionality to older reservations and expand it to more brands soon. In the meantime, if you’ve already earned these upgrades and don’t see the option to apply these in the app, you can still call customer service to utilize them the old-fashioned way.

Featured image courtesy of JW Marriott Phuket.

Delta SkyMiles® Platinum American Express Card

Earn 90,000 bonus miles after you spend $3,000 in purchases within the first three months of card membership. Plus, earn a $200 statement credit after your first Delta purchase within the first three months. Offer ends 7/28/21.

With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.

Apply Now
More Things to Know
  • Limited Time Offer: Earn 90,000 Bonus Miles after spending $3,000 in purchases on your new Card in your first 3 months and a $200 statement credit after you make a Delta purchase with your new Card within your first 3 months. Offer expires 7/28/2021.
  • Limited Time Offer: Plus, get a 0% intro APR on purchases for 12 months from the date of account opening, then a variable 15.74%-24.74%. Offer expires 7/28/2021.
  • Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
  • Earn 3X Miles on Delta purchases and purchases made directly with hotels.
  • Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
  • Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
  • Enjoy your first checked bag free on Delta flights.
  • Fee Credit for Global Entry or TSA Pre✓®.
  • Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
  • No Foreign Transaction Fees.
  • $250 Annual Fee.
  • Terms Apply.
  • See Rates & Fees
Intro APR on Purchases
0% on purchases for 12 months
Regular APR
15.74%-24.74% Variable
Annual Fee
$250
Balance Transfer Fee
N/A
Recommended Credit
Excellent/Good
Terms and restrictions apply. See rates & fees.

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.