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Hyatt rolling out updates to its check-in experience, including upgrade status

Feb. 01, 2020
3 min read
Hyatt rolling out updates to its check-in experience, including upgrade status
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You may have noticed that World of Hyatt's mobile app has gotten a little more functional in recent days.

TPG readers shared that the World of Hyatt app is showing them confirmed room upgrades before their stays. We reached out to Hyatt that shared the news that it is currently in the process of rolling out a pilot program for an updated digital check-in experience.

For now, the chain is testing it at only 34 properties, which include the likes of the Grand Hyatt San Francisco, Andaz New York, Hyatt Regency Chicago, Grand Hyatt Baha Mar, Park Hyatt Tokyo and Andaz Shanghai. More properties are slated to begin participating in the coming months.

The most exciting part of this development is that both Hyatt.com and the mobile app will show you upgraded rooms -- whether you've applied a Globalist Suite Upgrade or if your elite status with the chain led the individual hotel to upgrade you. According to Hyatt, it will also give you the "flexibility to select the room best suited for [your] needs."

In the past, Globalists with Globalist Suite Upgrades could confirm their room type in advance -- but only over the phone. And, if you received a complimentary upgrade due to your status, it'd be a mystery until you showed up at the hotel to check-in.

Readers in the TPG Lounge, as well as travelers posting on Flyertalk, have reported that they've seen an upgraded room type reflected both on Hyatt's website and in the app before stays when viewing the reservation details.

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Since the new check-in experience is only being rolled out at a select number of properties to start, if a property that you're booked at isn't participating yet, you won't notice any changes. TPG travel analyst Zach Griff has a four-night stay booked at the Park Hyatt St. Kitts in March. He booked with points and applied a Globalist Suite Upgrade, but his reservation doesn't reflect the upgraded room type.

This development is welcome news for World of Hyatt members, who for a long time have lacked in-app and online functionality that Hyatt's competitors have offered their members.

Featured image by Living room area at Park Hyatt St. Kitts (Photo by Zach Griff/The Points Guy)

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  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
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  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

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  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023