5 major changes Disney World made in 2020 that I hope stick around forever
Disney World was closed for nearly four months before reopening in the midst of a pandemic.
During the longest closure in the park's 49-year history, the iconic destination made many operational and logistical adjustments that resulted in a very different theme park guest experience when the gates were officially unlocked on July 11.
Being both a Disney-fan and a travel writer, I was there in early-July for the grand reopening day at a changed Magic Kingdom. Months later, I returned on an actual family vacation in early-October. Over the course of those visits, it was clear that some adjustments that Disney made for the global health crisis are ones that I very much hope stick around long after COVID-19 is no longer a common household concern.
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From more spontaneity to more natural character sightings to maybe even a little more sleep, these are five of the changes I hope Disney World keeps for good as we continue with Hotels & Destinations Week at the 2020 TPG Awards.
Related: Inside Disney World's grand reopening day
You don't need to plan everything months in advance
Until the March shutdown, if you wanted to make the most of your days at Disney World, you had to log on 180 days before the first day of your trip at 6 a.m. to make restaurant reservations. Then, 60 days out (also at 6 a.m.) you needed to secure your FastPass+ ride reservations.
And that doesn't even factor in making your Disney resort hotel booking.
Even if you did all that, you probably still didn't get exactly what you wanted, so you were left to obsessively refresh the My Disney Experience app throughout your trip to see if that rare Pandora: Flight of Passage FastPass+ or coveted dining experience became available.
Related: Selecting the best hotel at Disney World
This weird world of Disney vacation planning can be fun for travelers who really like strategizing, but it was never great for folks who planned last-minute trips; for first-time Disney visitors who had no idea all that was even necessary (and were subsequently shocked when faced with a 250-minute wait for a popular ride); or for people who just want to show up at Disney and have a good time. Truth is, it had all gotten too involved and confusing.
Related: 19 mistakes to avoid making at Disney World
Now, because of the pandemic, FastPass+ is out, and you just wait for a line the old-fashioned way. (Or, rather, it's old-fashioned waiting in a new socially distanced way.) But still, it doesn't require advance planning or reservations for each individual ride.
Advance dining reservations are still accepted and are often necessary with restaurants having reduced occupancy, but those reservations are now only accepted 60 days out, not 180 days. This levels out the playing field a bit for travelers who don't plan trips half a year in advance.
On top of that, there's a new "dine now" feature where you can sometimes join a walk-up waitlist on the app even if you don't have advance reservations.
Related: These are the best restaurants at Disney World
There are no predawn wake-up calls
In December 2019, when I took my girls to experience the new Star Wars: Rise of the Resistance attraction, we had to get up at 4:30 a.m., leave our Orlando-area hotel by 5 a.m. and arrive at Disney's Hollywood Studios by 5:45 a.m. in order to be toward the front of the crowd to enter the park and snag a virtual boarding pass position when the gates opened around 6:30 a.m. And this was "vacation."
If you didn't do all that, you couldn't ride the new attraction. Period. You can imagine how tired everyone gets by midday when that was the norm on a pre-coronavirus Disney trip.
Visit TPG'S Disney hub for everything you need to know to plan a magical getaway
That may be an extreme situation for a new attraction, but a successful Disney World strategy usually involves getting up early (and sometimes also staying up late) to maximize rides when wait times are low.
Right now, however, you can't do that. Transportation to the Magic Kingdom wasn't even running until 8:30 a.m. for reopening day, so there wouldn't be a mass of people waiting at the gates for the park to reopen at 9 a.m. Now, months later, the park is often opening earlier at 8 a.m. but closing time is still generally at 8 or 9 p.m.
And if you want to ride Star Wars: Rise of the Resistance as we did, you now get your "boarding pass" for the day from the comfort of your hotel bed at 7 a.m. in the Disney app -- with no need to haul the kids out of bed predawn for a shot at getting on the ride.
Related: Guide to visiting Star Wars: Galaxy's Edge
Characters aren't hidden away behind lines and parades
Before this year, seeing a character at Disney World (think: Mickey, Princess Tiana or Winnie the Pooh) usually required burning a FastPass+, waiting in a long line, spending lots of money on a special meal or lining up early for a crowded parade to get a good view.
But due to COVID-19, parades and lines for photos with characters are out and have been replaced by frequent, surprise character appearances around the park.
I can tell you it's much more magical to see the Country Bears chilling in Adventureland and spot Mickey ambling down the road than to have them hidden away at the end of big lines and busy parades.
Even the reimagined character meals, where Mickey, Minnie and friends dance around and wave from a distance, are now much more enjoyable than a meal where they came by each table for a brief photo. Sure, the photo can be nice to have, but if you (or, say, your tween) didn't want a photo, it was always awkward and forced everyone to stop eating, get up, sit down and repeat when the next character came along a few minutes later.
With the new encounters, you can enjoy the characters, take a selfie (if you want) and keep enjoying your meal all at the same time.
Related: 3 best under-rated character meals at Disney World
CApped capacity
While Disney World is much busier now than it was shortly after reopening in July and August, it's still nice to know that it won't be as busy as it typically gets during peak time periods. Pre-pandemic, around the holidays it could get so busy you could barely get down Main Street U.S.A. and waits for rides could approach five hours.
Related: How to make a reservation to visit the Disney World theme parks
Disney World has publicly stated it has increased the maximum capped capacity from 25% to 35%, but obviously that means peak dates are still much more manageable than before. The trade-off is that advance park reservations are required and until 2021 park hopping is suspended, but those have been small prices to pay for a less frenetic Disney World experience.
Related: State-by-state guide to coronavirus restrictions
Related: Best $69 you can spend at Disney World
It's easier to slow down and enjoy the moment
For most visitors, Disney World has always been about maximizing every available minute in the day. From making FastPass+ bookings to riding as many attractions as possible to seeing all the parades, shows and more, there was always more to do during a day at Disney than could ever possibly be done.
But that didn't stop people from trying. (Even I've tried to experience every ride at Disney World across all four parks in a single day.)
During this new, more cautious and slower reality — marked by the suspension of some Disney offerings and the need to avoid crowds — we found ourselves doing things we'd never done before at Disney. And we loved them.
We browsed Main Street, searched for outdoor hidden Mickeys, camped in an RV at Disney's Fort Wilderness resort, watched the original Walt Disney-era animatronics in the Enchanted Tiki Room and even went on an open-air riverboat cruise. We actually skipped Big Thunder Mountain and Splash Mountain on one of our trips because of the larger crowds and found that we didn't miss them.
This was a different Disney, and I can say it's much better suited to helping visitors savor the simple moments, rather than the fast-paced, packed park we left behind in March.
Related: Trying to ride every Disney World ride in one day
Bottom line
The improved touchless bag-check process and abundant hand sanitizer stations across Disney World are probably here to stay — and that's a really good thing. The temperature checks and mandatory face mask requirements may disappear in time.
But some other pandemic-era changes we noticed across the parks offer significant and refreshing changes we hope stick around, even if they came into being because of a pandemic we all sincerely hope is over as soon as possible.
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I'm not sure when I'll be back at Disney World, but whenever that happens, I'll be thrilled if characters are still making surprise appearances, the pace is slower, the planning stress is dialed down a few notches and the mornings start a bit later than they used to.
All images by Summer Hull / The Points Guy.
FOR NO COST ASSISTANCE WITH PLANNING AND BOOKING YOUR NEXT DISNEY VACATION, CHECK OUT TPG'S DISNEY BOOKING PARTNER, MOUSE COUNSELORS. HERE'S WHY USING A FREE VACATION PLANNER CAN MAKE YOUR NEXT DISNEY TRIP BETTER.
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| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro offer
Annual Fee
Recommended Credit
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.