Best hotel at San Francisco Airport: A review of the new Grand Hyatt at SFO

Jan 5, 2020

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When you’re tired from a long day of travel, there’s nothing like the sight of a new, nice airport hotel that you can reach without actually leaving the airport or waiting for a shuttle bus. It’s basically the equivalent of an oasis in the exhausted traveler desert.

If you’re looking for the best hotel at San Francisco International Airport (SFO), look no further than the new Grand Hyatt at SFO, which my family and I stayed at recently. Unlike at LAX, where the best airport hotel is up for debate, I can’t imagine a better place to lay your head at SFO than the new Hyatt.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

In This Post

Booking

The Grand Hyatt at SFO (not to be confused with the Grand Hyatt San Francisco downtown or the Hyatt Regency SFO near the airport via a shuttle bus) is a Category 5 Hyatt property that goes for 20,000 World of Hyatt points per night. This means you can use points earned from the World Of Hyatt credit card. That card is offering 25,000 bonus points after you spend $3,000 on purchases in the first three months and 25,000 more bonus points after you spend $6,000 total on purchases in the first six months of account opening.

If you’re short on Hyatt points, you can also transfer them immediately to Hyatt at a 1:1 ratio from Chase cards such as the Chase Sapphire Reserve or Chase Sapphire Preferred.

I wanted to earn points this time around, as paid rates were pretty reasonable, starting at about $225 per night for a room with two queen beds. I’ve seen paid rates starting around $150 on off-peak dates, so check cash prices before deciding if it’s worth spending 20,000 Hyatt points, since TPG values 20k Hyatt points at $340.

After making the booking, I direct messaged Hyatt on Twitter and had them attach one of my four annual club-access certificates to the stay.

Related: Why the Hyatt credit card is great for family vacations

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

Location

This hotel’s location’s fantastic if you’re coming off a flight, as all you need to do is take the SFO AirTrain to the hotel. It took about 10 minutes for us to get from the AirTrain station near our domestic United flight to the hotel lobby.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

You’ll know you have arrived when you spot not only the sign but the gorgeous, rainbow-colored stained-glass wall.

(Photo by Summer Hull/The Points Guy)

Check-in

At check-in, we were greeted with infused tea and the news that our room on the eighth floor was ready. Our club lounge access was correctly coded on the keycard, and a last-minute delivery we had sent to the property while in flight to California was already waiting for us in our room.

At about 7 p.m. on that Friday night, the check-in area itself wasn’t busy for the few moments were we there, but the adjacent bar was bustling with people.

(Photo by Summer Hull/The Points Guy)

Room

The Grand Hyatt at SFO has 351 rooms and multiple room types, including various suites, standard king rooms and rooms with either two queen or two double beds. Double beds are always a tight fit for four people, so we were happy with two queen beds.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

Our room had a much-larger-than-average entryway, which was the perfect spot for storing luggage. It made the entire space feel larger and more high-end than it really was.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

The two queen beds each had four fluffy pillows, and we all slept great. The soundproofing worked, as we never heard a plane even though the international airport was just beyond the windows.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

There were eight USB outlets and plenty of power outlets throughout the room.

The bathroom had a walk-in shower with mounted Pharmacopia soaps and a separate soaking tub, which we very much needed for the kids after our recent eventful flight.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

However, since the soaps and shampoo were mounted to the wall in the shower, there wasn’t a great way to clean the kids in the tub. We had to go to the shower to fill our hands with soap and then race over with it to the tub to scrub the kids, which was weird, but we made it work.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

Otherwise, the bathroom was great, sleek and perfect for our needs.

Food and beverage

The room had two complimentary aluminum bottles of water waiting for us (plastic water bottles are banned at SFO), but we needed more than hydration — we needed food, stat. We ordered a room-service cheeseburger and fries ($19) for the girls to split and chicken-and-shrimp pad Thai for the adults ($24).

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

While ordering room service over the phone, we learned there was a kid menu with options such as chicken fingers and macaroni, even though those weren’t printed in the room. The food arrived within the stated 30 minutes and was pretty darn awesome for room service.

If we or our wallets hadn’t been in the mood for room service, there were several other places to eat at our fingertips. In the lobby area was the Twin Crafts Market and Bar. The market was open 24 hours a day, and the bar was open until midnight.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

In addition to the sushi bar, the full-service restaurant on the third floor was Quail & Crane, open for breakfast, lunch and dinner. This restaurant was suffused with natural light and airport views.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

To reach the club lounge, you had to walk through the Quail & Crane, which was sort of odd but worked.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

The Grand Club was gorgeous and one of my favorites in the Lower 48, with plenty of seats, games for the kids, airplane views and plenty to munch on. The lounge was open for breakfast at 6 a.m. during the week and at 7 a.m. on the weekend.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

An honor bar was out from 5 p.m. to 9 p.m. each night, with appetizers served from 5 p.m. to 7 p.m. and desserts, such as cookies and cupcakes, available from 7 p.m. to 9 p.m. At the honor bar, beer or wine was $5 and cocktails were $7 each.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

For breakfast, the club lounge offered fresh fruit, salmon, bagels, croissants, pastries, juice, bacon, oatmeal, cereal and more.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

Related: Redeem Hyatt points for suites and club lounge access

Amenities

Though there isn’t a pool like on the roof of the Grand Hyatt DFW, there was a nice 24-hour gym with Peloton bikes at the Grand Hyatt at SFO.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

If you want more activity than the gym or the on-site restaurants, your best bet is to take the BART into town, which would make for an easy way to start a trip to San Francisco proper.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)

Service

The service we encountered at the Grand Hyatt SFO was all kind and responsive. Not only was our package (kid floaties for our trip to Bora Bora) waiting for us in our room when we arrived, but when our daughter accidentally tripped in the lobby, staff appeared with small airplane toys to help cheer her up.

Overall impression

We loved our stay at the Grand Hyatt at SFO. This new hotel is comfortable, easy on the eyes, has an above-average club lounge and solid service and, most importantly, is very easy to reach before or after your next flight out of SFO. This hotels sits on my list of the best airport hotels in the country and will undoubtedly be our hotel of choice the next time we need to stay at the San Francisco International Airport.

(Photo by Summer Hull/The Points Guy)
(Photo by Summer Hull/The Points Guy.)
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Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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