I booked my canceled flight using a travel voucher; will the airline issue another one?
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
If your travel plans have been interrupted in recent days due to the novel coronavirus disease known as COVID-19, you’ve probably double and triple-checked whether your itinerary is eligible for a change or cancellation. Airlines have been forced to cancel hundreds of flights as President Trump announced new restrictions on travel to the U.S. Borders around the world have closed and airline routes have been canceled.
But how does the policy work for travel vouchers? Airlines often use vouchers as an incentive for travelers to voluntary bump or to compensate for delays. If you booked your flight using a travel voucher you previously received from the airline, what does that mean for you? We’ll update this post as we hear back from the airlines.
Here’s what the airlines said.
Southwest hasn’t issued a formal fee waiver because the carrier already allows award tickets to be changed or canceled without penalty. Additionally, Southwest will also allow customers to change their flight dates and times at no additional cost.
“Southwest LUV Vouchers are valid as a form of payment toward future airfare,” a Southwest spokesperson told TPG. “Southwest Airlines never charges customers a fee to change or cancel their flight. If a customer’s plans change, or they decide they no longer want to travel, the funds used to pay for their flight can be applied to future travel – as long as they cancel their flight at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket.”
United, which has made news in recent days for updating its schedule-change policy four times, says its travel vouchers will be treated like a regular ticket.
“If the customer has paid for their ticket with a travel voucher and the flight they are on cancels due to the virus, [it] will be handled just like any other ticket,” a United spokesperson told TPG. The customer can use the value of the ticket for up to 12 months from the ticket issuance date without a fee.”
American has previously said it would waive change fees on all bookings for travel through April 30, so long as the new ticket is issued on or before Dec. 31. The updated itinerary must take place within 12 months of the originally booked travel dates.
Its policy doesn’t specifically address travel vouchers (or award tickets, for that matter) but an American spokesperson told TPG that if a ticket booked using a travel voucher was canceled, the airline would issue a new electronic voucher.
JetBlue was one of the first airlines to announce a waiver of change and cancellation fees for new reservations. Customers who canceled their flights between Feb. 27 and March 11 were issued a credit to be used later. While JetBlue hasn’t specifically addressed travel vouchers online, the airline told TPG that flights booked with a travel bank credit that was canceled due to coronavirus fears would be credited back to the customer’s account.
Featured photo by Zach Griff/The Points Guy.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in your first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at US restaurants with your card within the first 3 months of membership.
- Accelerate your path to Medallion Status, with Status Boost®. Plus, in 2021 you can earn even more bonus Medallion® Qualification Miles (MQMs) to help you reach Medallion Status.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees