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Princess Cruises to halt operations worldwide due to coronavirus

March 12, 2020
4 min read
Grand Princess
Princess Cruises to halt operations worldwide due to coronavirus
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Princess Cruises is temporarily halting operations worldwide, effective immediately.

The world's fifth largest cruise line early Thursday said it would pause global operations for its fleet of 18 vessels for two months, starting with sailings scheduled to begin today.

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The line cited the global spread of the new coronavirus, which has touched two of its vessels in recent weeks.

“It is widely known that we have been managing the implications of COVID-19 on two continents,” Princess president Jan Swartz said in a statement. “By taking this bold action of voluntarily pausing the operations of our ships, it is our intention to reassure our loyal guests, team members and global stakeholders of our commitment to the health, safety and well-being of all who sail with us, as well as those who do business with us, and the countries and communities we visit around the world."

Related: The extreme measures cruise lines are taking as coronavirus spreads

Princess is the second and biggest major cruise line to announce a suspension of operations. It follows Viking, which made a similar announcement late Wednesday. Princess carries more than 50,000 passengers a day.

Of the major cruise lines, Princess is the one that has been hardest hit by the coronavirus outbreak. One of its Asia-based ships, Diamond Princess, was under quarantine in the harbor of Yokohama, Japan, for several weeks after passengers and crew on the vessel tested positive for COVID-19. Initially, just nine passengers and a single crew member were diagnosed with the illness. But the number of confirmed cases ultimately reached more than 700. At least six passengers have died.

A second Princess ship, Grand Princess, just docked in Oakland this week after a coronavirus outbreak sickened at least 21 passengers and crew members.

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Related: As coronavirus spreads, more ports turns away cruise ships

Princess on Thursday said cruises currently underway that are scheduled to end in the next five days will continue to sail as expected through the end of the itinerary so that onward travel arrangements are not disrupted.

Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for guests, factoring in operational requirements.

Visit TPG’s guide to all coronavirus news and updates

"Princess will do everything possible to return each guest home with the greatest amount of care possible," the line said in a statement. "During this time, our operations and medical teams across the fleet will remain vigilant in their care and service for guests and crew onboard."

Princess said passengers on canceled sailings can request a full refund. Alternately, they can apply the money they paid for the canceled cruise to a booking for a later sailing. Passengers who choose the latter option get an additional future cruise credit benefit, the line said.

Princess said it would honor the offer for passengers who already had canceled a booking on one of the sailings after making final payment on or after Feb. 4.

Princess said it would resume operations on May 11.

Additional resources for traveling during the coronavirus outbreak:

Featured image by PRINCESS CRUISES

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  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
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  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
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  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.