Mask up: Marriott expands face covering requirement to more regions, with more brands likely to follow
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
Editor’s note: This post has been updated with new information.
While the country’s major hotel chains have required staff to wear masks for months, they are finally turning their attention toward guests.
Marriott has since quietly expanded its policy to include all properties in North America, the Caribbean, and Latin America. Marriott was the first chain to announce a mask requirement and it’s likely that its peers will follow suit with this expansion as well.
For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.
On Monday, July 20, Marriott became the first chain to announce a start date for the new mask requirement policy, when president and CEO Arne Sorenson said the mandate would go into effect on July 27. Hyatt, IHG and Hilton have joined Marriott in announcing similar requirements shortly after.
This requirement will be in effect for “the foreseeable future” at Hyatt hotels in the two North American nations, according to a statement from the brand.
“Guests who are not wearing face coverings indoors will be asked to wear one, and at all Hyatt hotels, face masks will be made available to guests who do not have one,” a Hyatt spokesperson told TPG.
These individual announcements come on the heels of a new set of guidelines for hotel guests released late last week by the American Hotel and Lodging Association (AHLA). Known as the “Stay Safe Guest Checklist,” it calls for, among other best practices, a face-covering requirement for guests in public spaces.
Other large players in the hotel industry including Loews Hotels & Co., Radisson Hotel Group and Wyndham Hotels and Resorts have endorsed the plan released by the AHLA as well. A spokesperson for Loews told TPG that the chain has been requiring guests to wear face masks in public areas of its properties since it restarted operations.
The majority of the guidelines in AHLA’s Stay Safe Guest Checklist have already been part of existing pandemic policies hotels began implementing several months ago. These include stepped-up cleaning protocols, social distancing in public spaces, sanitization stations, contactless food-delivery options, increased use of mobile check-in, check-out, digital keys and more.
These plans required staff at the country’s major hotel chains to wear face coverings while working for months, though now they are finally turning their attention toward guests — and that’s not surprising. The U.S. has seen a major resurgence in the number of confirmed COVID-19 infections since lockdown restrictions were lifted.
With the pandemic still very much a public health concern, the industry is shifting more of the responsibility to practice safe travel habits onto guests with the mask requirement for indoor public areas.
The hotel industry joins the airline industry with these mask mandates. All major airlines now require passengers to wear a mask while flying, and many have said they’ll consider banning passengers who do not comply.
Delta recently said it will ask anyone who refuses to wear a mask to consult with medical personnel before flying.
We’ve seen many states, territories and high-profile retailers announce face-covering requirements of their own as the numbers of infections continue to spike across the nation.
Now, the nation’s hotel chains — deeply affected by the travel-industry crisis that’s resulted from this pandemic — are joining together to do what they can to continue the modest recovery the industry has seen over the summer months and, more importantly, to protect their team members and guests from contracting COVID-19.
Additional reporting by Benji Stawski
Featured image by Nick Ellis/The Points Guy.
Welcome to The Points Guy!
Earn 50,000 bonus miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new card in the first three months of card membership. Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants in the first three months of card membership.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Earn 50,000 Bonus Miles and 5,000 Medallion® Qualification Miles (MQMs) after you spend $2,000 in purchases on your new Card in your first 3 months.
- Plus, earn up to $100 back in statement credits for eligible purchases at U.S. restaurants with your card within the first 3 months of membership.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees