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Hyatt becomes next major hotel brand to reveal new sanitation standards

April 29, 2020
4 min read
Hyatt becomes next major hotel brand to reveal new sanitation standards
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Chicago-based Hyatt became the third major U.S. hotel chain to share specifics of its plan to fight the spread of the novel coronavirus at its hotels around the world and to show its guests and employees that it's treating their safety as its primary concern. This is paramount as the world cautiously eyes a reopening and people start to trickle back on planes and into hotels.

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According to Hyatt president and CEO Mark Hoplamazian, “The world as we knew it has been fundamentally changed by COVID-19 and when we are all ready to travel again, we want to make sure that every Hyatt colleague and guest feels confident that each aspect of our commitment is designed with their safety in mind, and that we’re putting their wellbeing first."

(Photo by Zach Griff/The Points Guy)

Similar to the plans we've seen already from Marriott and Hilton, Hyatt's Global Care & Cleanliness Commitment hinges on establishing enhanced cleaning and sanitization protocols and then certifying that the guidelines have been implemented correctly and communicating that to guests.

Beginning in May, Hyatt will become the first hotel chain to strive to achieve Global Biorisk Advisory Council (GBAC) STAR accreditation at more than 900 hotels worldwide. GBAC is a part of the world's cleaning industry association known as ISSA and is staffed by experts who specialize in the mitigation of pathogen spread. Part of this accreditation includes extensive training at the property level and frequent auditing both internally and from third parties.

Related: How hotels can assure cleanliness after coronavirus

It's easy to commit to higher cleaning standards and certifications from outside groups, but how successful a chain is at combatting the spread of the pandemic (and future germs) comes down to implementation at the hotel level. To increase accountability at each property, Hyatt will, by September 2020, have at least one person at each property who has been trained as a Hygiene Manager. This person will be tasked with making sure that their hotel is complying with enhanced cleaning guidelines.

Park Hyatt New York (Photo by Summer Hull/The Points Guy)

Specifics of each guideline haven't been finalized yet, but Hyatt is considering the following:

  • Certifications and training for hygienic and cleaning processes
  • More-frequent cleaning and sanitizing of high-touch surfaces, guest rooms and public areas with hospital-grade disinfectants
  • Hand sanitizer made available to guests and employees throughout the hotel and at entrances
  • Enhanced food-safety protocols for restaurants, room service and catered group events
  • Installation of air purifiers
  • Providing masks, gloves and other personal protective equipment (PPE) for hotel staff
  • Adhering to social-distancing guidelines in public areas

Since the early days of the crisis, Hyatt has assembled a group of experts across many areas of the travel industry including health and hygiene, colleague safety, food and beverage safety, travel journey, space design, technology and wellbeing to advise and assist the chain on making the right changes and implementing them effectively as the pandemic continues to evolve and we learn more about the virus itself.

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Bottom line

One of the largest obstacles to returning to "business as usual" -- whatever that may look like -- for hotels is convincing guests that properties are indeed following and implementing all the new protocols that have been established in recent days and weeks.

Hyatt has now joined Marriott and Hilton in sharing the specific ways through which it will work to mitigate the spread of COVID-19 at its properties around the world, and perhaps even more importantly, it has established layers of internal and external certification to show its guests that its hotels are safe for them to return to.

Featured image by (Photo by Summer Hull/The Points Guy)

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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
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The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

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  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,300+ lounges, including Capital One Lounges and the Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023