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First look: The new seaplane service between New York and Boston on Tailwind Air

Aug. 04, 2021
13 min read
First look: The new seaplane service between New York and Boston on Tailwind Air
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Tailwind Air launched its long-awaited seaplane service between Boston and New York City on Tuesday, closing the door on a nearly decade-long quest to bring the downtown-to-midtown service to the cities' respective shorelines.

Tailwind was the first airline to launch seaplane service between the two cities in modern times, after Cape Air pulled back on plans that it had set in February 2020, which were derailed by the COVID-19 pandemic. Both Cape Air and Tailwind had been working on launching seaplane service between the cities for more than half a decade. Tailwind won final approval from the Federal Aviation Administration in July.

Bringing the service to reality was a challenge, according to Peter Manice, Tailwind's vice president of marketing and head of scheduled operations.

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According to Manice, seaplanes last made regular flights into Boston in the late-1940s or early-50s. A variety of local restrictions and tricky air traffic control considerations surrounding nearby Logan Airport have made it logistically difficult since then.

"We had to come up with a process and a procedure with ATC and a host of federal and state agencies to enable seaplane operations to happen in Boston again."

The carrier typically runs shuttle routes from Manhattan to summer hotspots on Long Island — East Hampton, Shelter Island and Montauk — as well as Bridgeport, Connecticut, using a fleet of eight-seat Cessna 208 Caravan turboprops with an amphibious configuration, meaning they can land and take-off on both paved runways and water. For charters, the airline can also arrange for other types of aircraft.

Tailwind argues its seaplane service to Boston will be faster overall than the train or a traditional plane. (Screenshot via Tailwind)

The idea of the Boston service is that it saves time over traditional travel methods. Though it flies slower than a commercial jet, Tailwind's service slashes the overall door-to-door trip time, and it's faster than any Amtrak — including the higher-speed Acela.

The downside, however, is the price. Flights start at $395 one-way, and go up to as much as $795.

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Still, Manice said, the service is aimed at business travelers to whom time is money — and who might pay nearly as much if they book last-minute walk-up fares for alternate options on Acela or the commercial airline shuttles.

"If you value your time at a certain amount, the time savings and the lower stress of the experience, we think, makes our prices very reasonable," he said. "We do hope that as we scale, prices will come down somewhat."

Tailwind is, of course, happy to ferry leisure travelers as well. But as it works with codeshare partner Southern Airways to make its flights available in global distribution systems (GDS) for business travelers, corporate accounts seem like a potential winner.

Photo by David Slotnick/The Points Guy

The argument was certainly compelling for Wayne Lopez, a Boston-based sales director who was headed to New York for work.

"My office is in the [Boston] Seaport, so it's extremely convenient," Lopez, who was traveling on the first flight with his fiancée, told TPG. "I've been anticipating this for quite some time, I'm excited to see it happen."

More: You could soon redeem miles for flights to space — here’s how

One thing that Tailwind does not yet have in place: a loyalty program, although Manice says one is in the works. In the meantime, customers can purchase a 10-pack of flights for a discounted price.

The time savings argument was particularly interesting to me, even if Tailwind's fares mean it's unlikely that I can take advantage of its service regularly. I lived in New York for most of my life, but recently moved to Boston and frequently travel between the two cities.

That meant that I was a perfect candidate to try out the first flight on assignment for TPG — and then visit the office afterward!

So: does Tailwind offer a product that's worth the price? Will it revolutionize the Boston-New York market?

Before I could answer that, I'd have to actually find the departure point for the first flight.

Photo by David Slotnick/The Points Guy

Figuring out exactly where Tailwind would depart from was a bit of tricky, though maybe that's just because I'm still new to Boston. Or, perhaps, because there's a lot of construction going on near the foot of the pier.

More: Inside Tailwind’s seaplane that will fly between New York and Boston

Still, the airline helpfully sent out a reminder the day before my flight with details including the exact location — the airline also warned that the flight would be slightly delayed due to inaugural activities.

Photo by David Slotnick/The Points Guy

Ultimately I found the Fan Pier — a spot on the harbor between the famed Institute of Contemporary Art and the federal courthouse — and spotted Tailwind's lounge and check-in area.

The lounge itself is more like a little box, almost comically tiny. But the whole point of the seaplane concept is that you aren't getting there too early and spending a lot of time hanging out at the airport (err, seaport). Instead, you can show up 10 minutes before departure and pretty much walk on board.

Photo by David Slotnick/The Points Guy

Still, for what it is, the lounge is perfectly comfortable. It has a well-stocked fridge, a coffee machine, and some snacks, along with some seats and — mercifully at this time of year — an air conditioner. There's also a scale so that Tailwind can weigh your bag, crucial for proper weight and balance on such a small plane. The weight limit is 20 pounds, so be sure to pack light. My bag — filled with camera gear for the assignment — was two pounds over, but luckily the crew was able to accommodate it.

Photo by David Slotnick/The Points Guy

I showed up a few minutes earlier than necessary to get photos. I killed some time in the lounge and on the pier with a bottle of water, while a few other passengers walked up right at 10:30 for our 10:40 flight.

Photo by David Slotnick/The Points Guy

Tailwind currently uses a floating pier in the middle of Boston Harbor for its seaplane service, which means there's a water taxi from the actual pier to the floating one.

Since it leaves from a private facility, there's no traditional security screening, although Tailwind says it checks passengers against a national security database in advance. It basically feels like flying private — you arrive and walk right onto the plane (after the ferry, on the Boston end).

Photo by David Slotnick/The Points Guy

Tailwind says the water taxi is about a seven-minute ride — we did it in six.

Photo by David Slotnick/The Points Guy

The water taxi was easy enough, and, given the partly cloudy skies with temperatures at around 80, was actually quite pleasant. There are plans for a removable cover to protect passengers during the rain and colder weather.

Photo by David Slotnick/The Points Guy

The Cessna 208 Caravans that Tailwind uses seat up to eight passengers, along with two pilots. There are four rows of seats in a 1-1 configuration, meaning everyone gets a window. On my flight, which had six passengers, the first two seats behind the pilot were blocked off to help balance the plane.

Photo by David Slotnick/The Points Guy

Like any small plane, they're not the roomiest. But you're not really paying for the hard product here — you're paying for the speed and convenience. To fit down the aisle, I had to duck and carry my (admittedly large) backpack in front of me.

Photo by David Slotnick/The Points Guy

I sat in the first open row, so two rows behind the pilots. There was a bit less legroom than in the other rows, but Manice — who was on the flight — told me afterward that that is not normally the case, that it was likely a left over configuration from a charter flight, and that it would be fixed. Even with apparently less legroom, I was perfectly comfortable.

Photo by David Slotnick/The Points Guy

Each seat had a safety card and set of Sony noise-canceling headphones in the seatback pocket, which you could choose to plug into your own device — needless to say, there's no in-flight entertainment.

Photo by David Slotnick/The Points Guy

We settled into our seats fairly quickly, and after a quick safety briefing, our pilots buckled in and taxied us away from the floating dock. They warned that the takeoff roll could be a bit bumpy, but it wasn't that bad — it honestly just felt like riding a boat. A moment later, we were in the air.

Photo by David Slotnick/The Points Guy

The views of Boston were absolutely bonkers. We turned left over the Charles River before turning further to the south and climbing to a few thousand feet.

Photo by David Slotnick/The Points Guy

There were a few minor bumps as we left Boston, but nothing too extreme. Soon enough, we were cruising along.

Photo by David Slotnick/The Points Guy

Easily the best part of flying in small planes like this is being able to watch the action on the flight deck, and to follow along on the navigation screen.

Photo by David Slotnick/The Points Guy

It was a bit warm when we got on board, but my seat had an overhead vent — just like on a commercial plane — so I opened it and was comfortable for the rest of the flight.

Photo by David Slotnick/The Points Guy

I ended up not using my noise-canceling headphones, mostly because I didn't have any devices with a headphone jack. When I looked back, two of my fellow passengers opted for them while another went with Airpod Pros. I didn't find the engine too loud, though.

Photo by David Slotnick/The Points Guy

After takeoff, the flight was uneventful — which is the best you can hope for on a flight like this. I sat back and started processing photos, alternating with playing on my phone. Wi-Fi is not available, though the short flight time made that easier to manage. After just about an hour, we saw New York in the distance and began our approach.

Photo by David Slotnick/The Points Guy

Our pilot gave us a five-minute warning for landing, and told us that we'd be approaching by flying south down the Hudson River, turning left around the lower tip of Manhattan, and landing north on the East River. The views were, again, stunning.

Photo by David Slotnick/The Points Guy

We flew over the Brooklyn Bridge, followed by the Manhattan and Williamsburg bridges. Once we were clear of the bridges, we began to descend.

Moments later, we touched down just off of the Stuyvesant Town neighborhood. It's a lot of fun to touch down in a seaplane — it feels a lot smoother than a runway.

Photo by David Slotnick/The Points Guy

As we taxied a few blocks north, one of our pilots got out of the plane and stood on the left pontoon, ready to tie us to the dock.

Photo by David Slotnick/The Points Guy

A minute later, he grabbed the rope, jumped onto the pier, and then it was time for the rest of us to disembark.

Photo by David Slotnick/The Points Guy

Tailwind docks at the SkyPort Marina at the eastern end of 23rd Street. It was a simple matter of calling an Uber, and within about 10 minutes, I was at my office.

The entire trip, marina to marina (at least, counting from when I would have shown up if I didn't want to be early to take photos) was about 85 minutes. A bit longer than the 75 minutes Tailwind cites as its optimal time, but jarringly efficient compared to the time it would take for the normal airline shuttles or Amtrak, even the Acela.

I would take this again in a heartbeat, as long as I didn't have too much luggage, except for one thing: the price.

More: I just booked Tailwind’s seaplane flight between Boston and New York. Will the much-awaited service finally launch?

For those who are able and willing to spend that kind of money regularly, or whose employers will pay for the premium flights, Tailwind presents a stellar new option to travel between New York and Boston.

Featured image by Photo by David Slotnick/The Points Guy
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Why We Chose It

If you are looking to take your premium rewards to the highest level, this card is really a no brainer in our eyes. Chase's Ultimate Rewards make points easy to redeem, with a wide range of 10 airline and three hotel transfer partners and a friendly user interface. Despite the high annual fee, Chase is consistently adding new benefits to keep the card competitive in a fierce premium rewards field.

Pros

  • $300 annual travel credit as reimbursement for travel purchases charged to your card each account anniversary year
  • Access to Chase Ultimate Rewards hotel and airline travel partners
  • Unlimited 3x points on the broad category of travel and dining
  • 50% more value when you redeem your points for travel through Chase Ultimate Rewards®
  • Broad definitions for travel and dining bonus categories

Cons

  • Steep $550 annual fee
  • May not make sense for people that don't travel frequently
  • You must spend the $300 travel credit before earning 3x points for travel and dining
  • No automatic hotel elite status
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,200 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more