21 Luxury Properties (and Counting) Have Left Marriott Since the Merger
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To say that the merger between Marriott and Starwood hasn’t gone well would be a bit of an understatement. Not only were IT issues abundant a month into the merger, but significant IT issues continue to this day — more than five months after the merger. Marriott and Starwood have become incredibly hard to reach through social media or phone lines. At the end of 2018, Marriott finally caught and disclosed one of the largest data breaches ever with information for around 500 million guests compromised since the hack began in 2014.
Rather than focusing all of its energy on fixing these myriad issues, Marriott invested at least some time and effort into the introduction of its new loyalty name “Bonvoy,” loyalty tier names and new logo — which I hope they didn’t spend too much time on:
All of this has added up to quite a few formerly-loyal Marriott and SPG members swearing off the combined hotel brand. Not helping the case: the number of luxury hotels that have left the Marriott Rewards program since the merger.
With over 7,300 hotels worldwide, there’s going to be plenty of hotels that come and go. Indeed, hotel “deflagging” or “reflagging” — or changing to another hotel program — is a constant in the hotel industry. However, there’s been a noticeable amount of luxury Marriott properties that have left since the merger was completed.
Although a particular Four Points leaving the Marriott program might be disappointing to its loyal guests, that’s not going to have a notable impact on the program. Instead, let’s focus on which of the approximately 700 properties in Marriott’s luxury brands of Design Hotels, Le Meridien, Luxury Collection, St. Regis, Westin and W Hotels have left the program since the merger:
- AthensWas Hotel, a Member of Design Hotels confirmed to TPG that it exited the Marriott/Starwood loyalty program in July 2018.
- Les Bains, Paris, a Member of Design Hotels also confirmed to TPG that it left the Marriott program effective September 2018.
- Nira Alpina, Silvaplana, a Member of Design Hotels was another property that confirmed to TPG that it left the Marriott program as of October 2018.
- Hotel Bachmair Weissach, a Member of Design Hotels bailed on Marriott effective November 2018 according to the hotel
- The Principal Madrid, a Member of Design Hotels, still has a Marriott landing page, but you’re not able to book hotels with cash or points. Instead, it’s bookable through the Small Luxury Hotels of the World, which is part of Hyatt. This switch reportedly happened on Nov. 14, 2018.
- Anemi Hotel, Folegandros Island, a Member of Design Hotels confirmed to TPG that it left the Marriott program in late 2018.
- Sir Joan Hotel, Ibiza City, a Member of Design Hotels also confirmed to TPG that it left the Marriott program in late 2018.
- Hotel Americano, New York, a Member of Design Hotels confirmed to TPG that it “broke ties” with Marriott on January 1, 2019.
- Le Méridien Tahiti is one of the most notable losses to the combined program. The property made our list of bucket list trips in August for its convenience when arriving in or departing from Tahiti. The hotel announced suddenly mid-October that it was rebranding as the Tahiti Ia Ora Beach Resort, managed by Sofitel, effective October 15, 2018. I had booked a stay in January 2019 for a review and it took two hours on the phone to be able to cancel the reservation and get my points re-deposited.
- Le Méridien Re-Ndama dropped the Le Méridien brand name and disappeared from Marriott bookings in November 2018.
The Luxury Collection
- Hotel Des Indes, a Luxury Collection Hotel, didn’t give much notice before leaving Marriott effective Dec. 10, 2018 to join Leading Hotels of the World.
- Hotel Fuerstenhof, a Luxury Collection Hotel left the Marriott program effective Dec. 12, 2018 — as the hotel posted on Facebook.
- St. Regis Dubai, Al Habtoor Polo Resort & Club was one of the first properties to bail, leaving as of July 1, 2018
- St. Regis Dubai is one of three Dubai-based Starwood properties that left the combined company as of July 31, 2018
- St. Regis Princeville Resort left Marriott and transitioned to just being the Princeville Resort as of Nov. 16, 2018
- W Dubai Al Habtoor City is one of three Dubai-based Starwood properties that left the combined company as of July 31, 2018
- W Las Vegas, located inside the SLS Las Vegas since December 2016, closed in August 2018 to be reabsorbed into SLS, which also ended its partnership with Marriott
- W Beijing Chang’an impressed The Points Guy just after it opened in 2014, but it looks like its run as a W Hotel might be coming to an end. As caught by Loyalty Lobby, the hotel is no longer accepting points or cash reservations as of Feb. 1, 2019
- The Westin Dubai Al Habtoor City is one of three Dubai-based Starwood properties that left the combined company as of July 31, 2018
- The Westin Taipei closed its doors at the end of 2018
- The Westin Sydney will leave the Marriott program and be re-branded as The Fullerton Hotel Sydney as of Oct. 18, 2019
This is going to be an updated list of the notable Marriott properties that have left the combined program. Check back for updates and feel free to share any notable exits that haven’t yet been included on the list.
Update 1/21/19: The list was updated to include Anemi Hotel, Folegandros Island, a Member of Design Hotels and Hotel Fuerstenhof, a Luxury Collection Hotel, Leipzig — both of which have confirmed to TPG that they’ve left the Marriott program.
Update 1/23/19: Four Design Hotels have confirmed directly with TPG that they’re no longer part of the Marriott program: AthensWas Hotel, Les Bains Paris, Nira Alpina Silvaplana, Sir Joan Hotel Ibiza City and Hotel Bachmair Weissach.
Update 2/22/19: Hotel Americano, New York, a Member of Design Hotels confirmed that it left the Marriott Rewards program effective January 1, 2019.
Featured image of the Tahiti Ia Ora Beach Resort courtesy of the hotel.
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