How United Airlines’ Denver hub got to 700 flights
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
An updated lease between the Chicago-based carrier and Denver will give United 24 more gates for a total of 90 at the airport by 2022. The agreement was approved by the Denver City Council in Jan. 21, paving the way for the airline’s continued growth in the Mile High City.
But growth in Denver by United — or other airlines — was not always a foregone conclusion. For United, the journey has been up and down since it first established its hub in 1982 to committing to the new Denver International (DEN) that opened in 1995. Another series of cuts came after the 2008 credit crunch and recession, now followed by the current growth spurt.
“[I] can remember how contentious… it was to get to that initial commitment for this airport and to see the growth that United has had as a result,” said Denver Councilman Kevin Flynn at a committee hearing on Jan. 8. Flynn was a reporter at the Rocky Mountain News in the early 1990s when United was negotiating its first lease at Denver International.
“The mayor had a line in the sand that said ‘if we don’t have a commitment by this date you’re getting 20 gates and that’s it,’ and here we are today with 90,” said Flynn.
United was already a significant player at Denver’s former Stapleton International Airport when it established its hub there in 1982. That year, according to Air Transport World (ATW) in November 1986, the Chicago-based carrier began a “major build up” in Denver that turned the city into a three-hub town with Continental Airlines, the first (and now-defunct) Frontier Airlines, and United.
Denver was at the epicenter of U.S. airlines’ larger shift towards hub-and-spoke networks. This occurred after the 1978 deregulation of the industry that allowed carriers to fly where they wanted, when they wanted. Airlines quickly learned that they could fly more places, more frequently if they concentrated operations in “hubs,” or airports where a large number of routes converge to create multiple connecting opportunities.
Maps covered with multi-stop routes quickly disappeared as a hub-building spree took place across the U.S. Many of the major connecting complexes travelers still use today were established then, including American’s Charlotte (CLT) and Dallas/Fort Worth (DFW) hubs, and Delta Air Lines’ hubs in Detroit (DTW) and Salt Lake City (SLC).
Denver’s location at crossroads of most air routes across the U.S. made it “one of the country’s most important, and competitive, airline markets,” analysts told ATW in 1986. That boon was also Stapleton’s downfall, which by the late 1980s was known for congestion. Enter Denver International.
Work on Denver International began, relatively quietly, in September 1989. The quiet kick off was, in part, due to the fact that the city lacked a commitment from either of its two hub carriers at the time — Continental and United (the first Frontier had shut down in 1986) — on how to pay for the facility, according to reports at the time by both the Denver Post and Rocky Mountain News.
United and the city went back-and-forth over a lease at the new airport. While that went on, Continental swooped in and secured Concourse A — including construction of a bridge to the terminal —for its own hub. United ultimately committed to 42 gates on Concourse B in June 1991.
But by the time Denver International opened in February 1995, United was the city’s sole hub carrier. Continental had closed its Denver hub at the end of October 1994, and the second Frontier Airlines was still a nascent start up that served just a handful of routes at the time. Southwest Airlines, the airport’s second largest carrier today, briefly flew to Stapleton in the mid-1980s and would not return to Denver for another 11 years.
United’s footprint in Denver waxed and waned over the next 15 years. The airline expanded to Concourse A in 1999, only to return those gates to the city in 2007. In 2009, it even gave up several gates on Concourse B to Continental and US Airways amid an industry-wide downturn.
United and Continental merged in 2010, but it was not until 2014 when the airline began to grow again in Denver, Cirium schedules show. It took another five years, and a change in leadership at United, for Denver to come to the forefront of the carrier’s domestic network.
Since 2018, United has accelerated domestic growth with a focus on its mid-continent hubs in Chicago (ORD), Denver and Houston (IAH) — part of an effort to recapture what its executives call its “natural share” of the U.S. market.
That growth has seen the airline add more than a hundred daily flights from Denver and announce multiple new routes. This year, new routes will be added to Dodge City, Kansas (DDC), Nassau (NAS) in the Bahamas, and Santa Maria, California (SMX), among others.
“We have every intention to be the top carrier and growing in [Denver] airport to its full potential,” Steve Jaquith, the head of United’s Denver hub, said at a Denver City Council committee hearing on Jan. 8. He, and other airline executives, emphasized that with the additional gates, United aims to expand its Denver hub to its largest-size ever with more than 700 departures on peak days in five years.
View this post on Instagram
Timeline (number of United departures)
1982: United establishes Denver hub
1989: Construction of Denver International begins (184 departures, Denver Post)
1991: United commits to gates on Concourse B at Denver International (190 departures, Rocky Mountain News)
1994: Continental closes Denver hub (270 departures, Denver Post)
1995: Denver International opens (300 departures, Denver Post)
1999: United expands to Concourse A (314 departures, Denver Post)
2007: United exits Concourse A (450 departures, Cirium)
2009: United leases gates on Concourse B to Continental, US Airways (440 departures, Cirium)
2010: United and Continental merge (420 departures, Cirium)
2018: United accelerates Denver growth under mid-continent hub growth strategy (465 departures, Cirium)
2020: United seeks 24 additional gates in Concourses A and B at Denver International (about 550 departures, United)
Featured image by Denver International Airport.
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees