Royal Caribbean CEO on a return to cruising: 'We feel as if we're close'
Could cruising in North America be on the cusp of a comeback?
In an exclusive interview with The Points Guy on Monday, the head of the world's biggest cruise line was optimistic about the possibility, though he cautioned that nothing was for certain.
"We feel as if we're close," Royal Caribbean president and CEO Michael Bayley said during a one-on-one call to discuss the company's restart plans. But he added a big caveat, which is that the line had "very little visibility and very little certainty" as to how the coming weeks and months will unfold.
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"If everything lined up, then we would be feeling good about starting in November," Bayley said when pressed for a rough timeline to a restart. "But we've all been through this enough to realize that you simply can't make those statements. It's a journey of patience."
Like many cruise lines, Royal Caribbean hasn't operated a voyage anywhere in the world since the coronavirus outbreak was declared a pandemic in March. It already has canceled all North American sailings through the end of October. But, it's still selling North American cruises that depart in November. The first sailings in the region now on its schedule are three trips beginning Nov. 1 in Galveston, Texas; Port Canaveral, Florida; and San Juan, Puerto Rico.
Still, the line can't restart operations in North America until it gets the blessing of the U.S. Centers for Disease Control and Prevention (CDC), which has jurisdiction over cruise ships sailing in U.S. waters. The agency currently has a "no-sail" order in place for all cruise vessels that carry more than 250 passengers and crew, and it has given little indication that it's ready to reverse the order.
Related: How to book a cruise with points and miles
While the CDC's no-sail order is set to expire on Sept. 30, many industry watchers expect the agency to extend it for at least another month, maybe longer. The agency in recent weeks has been soliciting public comments on what a cruising comeback in North America should look like, and the comment period is only now coming to an end. In theory, the agency needs time to digest the comments before it can sign off on a restart to operations.
Bayley said Royal Caribbean had heard nothing from the CDC on whether it planned to extend the no-sail order beyond Sept. 30. But he suggested the line had been buoyed by a drop in new coronavirus cases in North America and some other regions.
"We've been watching the COVID [outbreak] in terms of key markets, and we've been encouraged by the decline [in cases] in most of these markets," Bayley said.
Related: Some cruises already have restarted in Europe
The line also feels like it now has a sound plan to restart operations in a safe way, Bayley suggested.
Bayley talked to TPG just hours after a "healthy sail" panel established by Royal Caribbean's parent company, Royal Caribbean Group, and Norwegian Cruise Line Holdings sent the CDC a list of 74 things that cruise lines could do to prevent the spread of the new coronavirus on ships. The list included requiring that passengers get COVID-19 tests before sailings, social distance on ships and wear masks at times on ships.
Royal Caribbean also soon will be submitting its own related plan for a cruising comeback.
"Our hope, of course, is that the panel's recommendations will be reviewed and accepted by the CDC, and [Royal Caribbean's] detailed protocols, which will be submitted in the coming days, will complement that and will be reviewed and accepted," Bayley said.
Related: Some Carnival ships won't resume sailings until March
"We're pretty sure that there will be some back and forth between the CDC and our company in terms of finalizing the details or seeking clarity over certain elements," he added.
Still, even if the CDC were to approve a restart to cruising in U.S. waters tomorrow, a resumption of operations in North America wouldn't be immediate, Bayley said.
"I don't think we can make the statement that we're ready now to go," he explained. "We're still finalizing the details of our protocols and all of the operational requirements necessary to execute [them] flawlessly."
For instance, Bayley said there still were changes the line needs to make to the medical facilities on its ships, and with its technology, to make a restart with the new planned protocols effective. Plus, the line needs to call back crew and get its ships ready to sail.
When Royal Caribbean does restart operations, there's likely to be a "testing phase" during which the line just restarts a single ship or two and operates sailings for employees and their families only, he added.
The idea would be to "put into place all the [new safety] protocols, train all of the crew, prepare everything and test these protocols using our own employees and our families, so that we really can refine the quality not only of the protocols but the experience itself," Bayley said.
"I would be hesitant to make any statements about certainty as it relates to weeks or months [before such a restart]," he added. "What really is important is returning when the timing is right, when we know that we've got everything in place, [when] we've thoroughly reviewed our protocols with the CDC [and] the no-sail order has been lifted. Then, we can commence operations."
Additional resources for cruisers during the coronavirus outbreak:
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- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
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- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.