Please Hyatt, let Globalist members use suite upgrade certificates online
The World of Hyatt program does a lot of things right.
Notably, top-tier Hyatt Globalist status is one of the most generous hotel elite status levels out there. Elites can spread out with upgrades to suites, fill up on complimentary full breakfast, sleep in with 4 p.m. late checkout and enjoy lounge access, among numerous other valuable benefits. Even for non-elites, securing free nights in standard rooms and suites is easy and cheap, thanks to Hyatt's generous award chart. The list goes on.
But it's not perfect and there's one area in particular that we think Hyatt needs to improve: how Globalist members can redeem suite upgrade awards. Specifically, we want to see Hyatt make these certificates redeemable online.
Hyatt made it easier to book suites — except for Globalists
World of Hyatt has made some significant improvements to its website and app in recent months. And a lot of them had to do with making it easier to book suites.
Early last year, Hyatt began showing confirmed room upgrades before arrival. It then added the ability to book suites with points online and introduced a new "Pay My Way" feature to make it easier to book multiple nights and pay using a combination of cash, points and/or free-night certificates. Most recently, it added the ability to book suite upgrades with points online.
However, it still hasn't added the ability to redeem suite upgrade awards online.
Related: 6 tips to get the hotel room upgrades you deserve
If Hyatt can let you redeem free-night certificates online, why can't it let you do the same with upgrade certificates? Obviously, this feature will benefit fewer people, but these are Hyatt's most loyal customers after all.
You typically earn two suite upgrade awards upon reaching 50 elite-qualifying nights or 80,000 base points ($16,000 in spending), plus another two at 60 nights or 100,000 base points ($20,000 in spending). You'll earn another suite upgrade for every 10 additional nights, on up to 100 nights in total. Lifetime Globalist members also receive four suite upgrade awards per year.
Making suites more accessible for non-elites will undoubtedly make it harder for Globalists to secure complimentary upgrades. While perks like free breakfast, lounge access, waived resort fees on award stays and Guest of Honor privileges are great, capturing thousands of dollars in value via upgrade certificates is a major reason many stay loyal to Hyatt.
Related: How and when to use Hyatt upgrade certificates
How the competition fares
Most airlines don't make it easy to redeem upgrade certificates either. As with Hyatt, you usually need to call in to request the upgrades. This makes sense, given that airlines would rather sell their premium seats.
On the hotel front, one of Hyatt's biggest competitors does allow you to redeem upgrade certificates online.
With Marriott Bonvoy, you can apply Suite Night Awards directly through Marriott's website or the mobile app. While the World of Hyatt program usually seems like the more customer-friendly program, this is a page it can take out of Marriott's playbook.
Related: Here's everything you need to know about using Marriott Suite Night Awards
Bottom line
One of the best perks of staying with Hyatt is how easy it is to book suites with points. However, as it stands now, it isn't easy for Globalists to redeem their suite upgrade awards. Top-tier members currently need to call in or direct message the Hyatt Concierge via social media. Adding the ability to redeem these awards online will allow Hyatt to reassert that Globalist is the best hotel elite status level.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 3X | Earn 3X Miles on Delta purchases. |
| 1X | Earn 1X Miles on all other eligible purchases. |
Pros
- Delta SkyClub access when flying Delta
- Annual companion ticket for travel on Delta (upon renewal)
- Ability to earn MQDs through spending
- Various statement credits for eligible purchases
Cons
- Steep annual fee of $650
- Other Delta cobranded cards offer superior earning categories
- Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
- Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
- Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
- Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
- Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
- $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
- $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
- Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
- With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
- Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
- No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
- $650 Annual Fee.
- Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
- Terms Apply.
- See Rates & Fees