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The next chapter for American AAdvantage: Here's what could change under a new head of loyalty

June 04, 2020
5 min read
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Airlines began 2020 hopeful that the new decade would continue the upward trajectory that started over the past few years. Carriers were investing in onboard products, buying new planes and adding new routes while growing their profitably. But then the coronavirus pandemic came stateside and upended the entire industry.

As airlines embark on the long road to recovery, we've heard time and again that it's going to take a few years before we're back at pre-coronavirus levels of passenger traffic and scale. To that end, all major U.S. carriers have promised that they're going to noticeably smaller coming out of the pandemic. Among the cuts we'll see, airlines have pledged to downsize their workforce.

Fort Worth, Texas-based American aims to reduce its management staff by 30% — or by about 5,000 people. Today, AA announced the departure of a slew of senior leaders, including one of the most influential people in American's loyalty program. Bridget Blaise-Shamai, the President of the AAdvantage loyalty program and Vice President of Customer Loyalty and Insights, will be leaving the company at the end of the year.

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Rick Elieson will take over AAdvantage from Blaise-Shamai, and he'll report to Vasu Raja, who also has a newly expanded role as Chief Revenue Officer. Here's what the changes may mean for you.

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Blaise-Shamai's legacy at American Airlines

Blaise-Shamai had quite the tenure with American. She's been with the airline for nearly 25 years and has seen a fair share of industry changes during her time. After graduating from Washington University's Olin Business School, Blaise-Shamai went to work abroad in the Czech Republic before starting her time with AA.

She's held various positions in finance, sales and marketing at the carrier, before taking over as President of AAdvantage in 2016. Today, the program she's led is worth more than Airbnb.

Pair of American Airlines 787 Dreamliners (Photo by Zach Griff/The Points Guy)

There have been quite a few changes to the AAdvantage program under her leadership, such as the expansion of Web Special awards, the Hyatt partnership and a reimagined cobranded credit card portfolio. Most recently, she oversaw the AAdvantage elite status extensions and spearheaded the introduction of two creative — and generous — promotions for loyal American flyers.

Related: Listen to Bridget Blaise-Shamai talk to Brian Kelly about the AAdvantage program

What does the future of AAdvantage look like?

Taking over for Bridget will be Rick Elieson, who most recently held the role of president of the carrier's cargo division. Though we asked American for an interview with Elieson, our request was denied.

Related: American Airlines just removed one of its most beloved award tools

Having worked on the Citi cobranded partnership, Elieson does have experience with the AAdvantage program. However, most of his 26 years at American have been spent on pricing and revenue management. And that could spell bad news for those who like published award charts and sweet spot redemptions.

Flagship First Dining at LAX (Photo by Zach Griff/The Points Guy)

As part of the reorganization, the AAdvantage team, along with revenue management and network planning, will report into the Chief Revenue Officer. As American explains:

"The link between network and revenue will never be more important than over the next 18 to 24 months as we rebuild the airline. A more coordinated effort between Network Planning, Revenue Management and the AAdvantage program will be enhanced by this new structure."

A spokesperson for American continued by stating that "while leadership of the AAdvantage program is changing, our commitment to offering world-class travel and rewarding our loyal customers is unwavering.”

As we've seen at Delta and United, loyalty programs have become increasingly tied to how valuable you are as a customer and how much business you bring to the airline. With today's move, it's possible that we'll begin seeing a similar shift at American as the industry recovers from the pandemic.

Related: The days of American Airlines’ award charts look to be numbered

I've got to imagine that could include adjustments such as removing award charts, increasing the number of revenue-based Web Special awards, expansion of the unforgiving married-segment pricing logic and other changes that transition the program to one based largely around revenue. That being said, only time will tell.

Bottom line

Most major U.S. airlines are looking to significantly downsize. At American, that means the departure of a slew of experienced executives and managers, including Bridget Blaise-Shamai, the president of the loyalty program. Taking her place will be Rick Elieson, who'll report into the Chief Revenue Officer.

With flyers grounded and numerous prediction for a slow recovery, there's been lots of talk around airlines rolling back many of the negative changes and devaluations we've seen over the past few years. American's latest leadership change, however, signals that might not be the case.

Featured image by (Photo by The Points Guy)

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  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
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  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
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Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
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3XEarn 3 Points per $1 spent at Restaurants and Supermarkets
3XEarn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
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  • Intro Offer
    For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening

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  • Annual Fee

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  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

The Citi Premier’s 3 points per dollar spent across a wide range of popular categories is one of the more lucrative offerings in the world of points and miles. The Citi Premier comes with a $95 annual fee and is currently offering a solid sign up bonus of 80,000 points after you spend $4,000 on purchases within the first three months. It also has some valuable transfer partners to make the most of your rewards. Add in access to Citi Entertainment plus a $100 hotel credit for any single-stay hotel booking that exceeds $500 or more, excluding taxes and fees, booked through the Citi travel website, there are few reasons why the Citi Premier should not be in every traveler’s wallet.

Pros

  • Earns 3x points on restaurants, supermarkets, gas stations, air travel and hotels.
  • $100 annual hotel savings benefit (on single hotel stay bookings of $500 or more, excluding taxes and fees, booked through thankyou.com)
  • Points transfer to 16 airline programs, from JetBlue to Virgin Atlantic.
  • World Elite Mastercard benefits, extended warranty, damage and theft protection.

Cons

  • $95 annual fee
  • Lacks travel protections that other travel rewards cards come with
  • For a limited time, earn 80,000 bonus ThankYou® Points after you spend $4,000 in purchases within the first 3 months of account opening
  • Earn 3 Points per $1 spent at Restaurants and Supermarkets
  • Earn 3 Points per $1 spent at Gas Stations, Air Travel and Hotels
  • Earn 1 Point per $1 spent on all other purchases
  • Annual Hotel Savings Benefit
  • 80,000 Points are redeemable for $800 in gift cards when redeemed at thankyou.com
  • No expiration and no limit to the amount of points you can earn with this card
  • No Foreign Transaction Fees on purchases