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American Airlines just removed one of its most beloved award tools

May 19, 2020
4 min read
American Airlines just removed one of its most beloved award tools
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When American Airlines introduced the ability to redeem miles for premium economy awards, it also debuted a new online award search tool.

It took some time for customers to get familiar with the new search interface, and AA made some welcome updates along the way, like adding a calendar view and filter feature. This tool sometimes also displayed different award pricing than the beloved legacy search interface, which is why we always recommended checking both the old tool along with the new one.

Well, as of today, you'll no longer need to search both, since AA pulled its legacy award search interface without warning.

Previously you could access the old calendar award search feature by making an advanced search on AA.com or by using the award map feature. Now, TPG's the first to report that both of those search methods bring up American's more modern interface.

American's legacy award tool

Many AA frequent flyers preferred using the old calendar search tool, since it often worked better and was easier to navigate than the new tool. Though it's certainly sad to see the old interface removed, I at least appreciate that the new tool has added some features that make it more robust than before. For instance, the calendar and filter feature weren't initially ready when AA launched the new tool. That's now changed, and you can filter by stops and cabin in the new calendar view.

American's new award search tool

Plus, the old didn't display premium cabin web special awards, which are now popping up with more frequency through the new tool.

In explaining these changes to TPG, an American Airlines spokesperson offered:

"To create a more consistent experience for customers using aa.com, we’ve updated how flight results display when using the Advanced Search function or Award Map. Customers will now be directed to the new award booking path, which shows all available award options."

This indeed creates a more consistent experience, as customers will see the same price and availability displayed no matter where they search.

As pointed out by DansDeals, multi-city award searches still pull up the old award search interface. It's unclear how much longer this will last, as American has confirmed that the legacy system was completely removed. But if you're still looking for the old system, it's here... for now.

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American's old award search interface using multi-city searches

Abandoning the old tool is definitely a move in the direction to offering more dynamic pricing. The new search tool doesn't differentiate when you're booking a saver award, nor does it disclose whether you're booking a web special award on the first search results page.

The removal of the legacy award search tool is just one of the latest updates AA's made to the AAdvantage program. It all started when the Fort Worth-based carrier extended elite status and reduced the qualifying thresholds. As part of that announcement, it also outlined a new award fee structure that could be bad news depending on how you redeem your miles. And earlier today, the carrier announced that it's letting customers use miles to pay for seats.

These moves, together with the transition to offering more and more Web Special awards, mean that the days of AA's award charts are most likely coming to an end.

All photos by the author.

Featured image by (Photo by Zach Griff/The Points Guy)

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Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
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Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023