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Emirates to become first airline to offer global COVID-19 insurance

July 23, 2020
3 min read
Emirates 777 Aircraft Lifting Off
Emirates to become first airline to offer global COVID-19 insurance
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Emirates will now cover coronavirus-related expenses should a customer be diagnosed with the virus while traveling.

The insurance, which is offered free of charge without any separate registration, will be extended to any Emirates passenger planning to fly from July 23 to Oct. 31. The coverage is valid for 31 days from the first leg of the traveler's journey, regardless of if the journey continues beyond the final Emirates destination.

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Passengers can claim up to 150,000 euros ($174,000) for medical expenses and quarantine costs of 100 euros ($116) per day for 14 days. Funeral costs and repatriation assistance may be covered as well.

Emirates is also offering a dedicated hotline number and a WhatsApp number for the passenger to file claims or to contact for any inquiries regarding the insurance program.

An important exception to some of these expenses is that testing is not covered by insurance. In addition, expenses will only be covered by contacting the hotline — any attempts to pay out-of-pocket will not be reimbursed.

More: Emirates to bring back on-the-ground premium experience

"It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative," Emirates CEO Sheikh Ahmed bin Saeed Al Maktoum said in a press release.

As Emirates resumes flights to more cities, giving customers the confidence to fly beyond borders is critical to sustaining its hub operations in Dubai. That's exactly what the airline is trying to do with the new insurance.

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Emirates is not alone.

Many airlines have focused on emphasizing health and cleaning initiatives, and some have even established health advisory panels to highlight these health-related commitments to passengers. U.S.-based carriers are now rolling out policies to ban passengers if they choose to not wear masks. Going beyond these actions, Emirates is slating itself to become the first global airline to extend such a comprehensive offering that would cover the medical costs of its passengers.

Related: Lufthansa Group begins to offer 'return-flight guarantee' in Europe

Emirates' new program takes a notch up from what the Lufthansa Group began to offer last month, which is an "all-round carefree package" insurance that guarantees a return flight for customers in case borders shut down again.

While the Lufthansa Group's insurance package focuses on ticket flexibility and potential quarantine costs to passengers on its inter-European flights, Emirates is extending the scale and depth to include every passenger taking its flights — setting the airline apart from its competitors.

The airline has already established several safety protocols in addition to the new insurance such as mandating face mask usage on board and providing hygiene kits. It also began to require certain passengers (including those from select parts of the U.S.) to undergo coronavirus testing before boarding, a policy that has most often been seen with country reopening plans.

Related: Dubai is reopening, and this is what you have to know

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Apply for American Express® Gold Card
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TPG Editor‘s Rating
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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.