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Lufthansa Group rolls out 'return flight guarantee' in Europe starting Thursday

June 24, 2020
3 min read
Photo credit should read CHRISTOF STACHE/AFP/Getty Images
Lufthansa Group rolls out 'return flight guarantee' in Europe starting Thursday
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The Lufthansa Group is offering a "return flight guarantee" on all European routes on Lufthansa, Austrian Airlines and SWISS.

The guarantee applies for direct bookings made from Thursday (June 25) until the end of August on round-trip itineraries completed by the end of January 2021.

The German company said all passengers – regardless of the fare booked – can take advantage of the guarantee offer. In addition, passengers from Germany, Austria or Switzerland will be returned to their home countries if necessary. Lufthansa's spokesperson confirmed to TPG that passengers not from those countries will also be "assisted" as long as they hold return tickets.

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Passengers on Economy Classic and Business Saver fares will also be offered an “all-round carefree package” insurance package in at no extra cost.

Some features included in the package, offered in conjunction with AXA partners, are:

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  • Quarantine costs or medical return transport (if the passenger is not able to enter the destination country or if a quarantine becomes required)
  • Medical consultation with a German-speaking doctor via video call
  • Any additional hotel and transport costs stemming from quarantining
  • Cancellation costs for unused hotel stays and excursions

Related: Lufthansa postpones changes to loyalty program until 2022

With relaxed border policies in different countries, airlines have generally been waiving change fees on bookings and are emphasizing health and cleaning initiatives to entice travelers into flying again. However, Lufthansa's latest announcements underscore the need by airlines to institute more flexible ticket strategies as many travelers are still concerned with the uncertainties surrounding coronavirus. No other airline has offered policies similar to those of what Lufthansa has extended.

"We have been talking to many customers in recent weeks in order to better understand the needs but also concerns surrounding travel in times of Corona," Lufthansa Group Executive Board Member Christina Foerster said in a statement. "With this new and so far unique offer, we want to help ensure that our guests can spend their summer holidays in Europe as carefree as possible."

The new announcements come after the Lufthansa Group airlines increased summer schedules to regional destinations last month.

Travelers should be aware, however, that these offerings are not yet extended to passengers booked on Brussels Airlines and Eurowings flights. As of now, Lufthansa's spokesperson has confirmed to TPG that Eurowings "is planning to offer a comparable service," and Brussles Airlines is currently "evaluating what it can offer its passengers."

More: TPG UK reviews all four classes on Lufthansa

Featured image by AFP/Getty Images

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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

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10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023