Skip to content

Be ready to play the role of Cinderella yourself: Daily housekeeping still not back at Disney

Nov. 05, 2021
4 min read
Be ready to play the role of Cinderella yourself: Daily housekeeping still not back at Disney
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

A trip to a Disney theme park is supposed to be one of the most magical experiences on the planet — and usually, it is. From eating food from around the world at Epcot to catching a parade or firework show to end the perfect day, there’s a lot of fun to be had.

But imagine getting back to your Disney Resort Hotel and finding that your room hadn’t been cleaned after a long day in the parks. Unfortunately, for a lot of vacationers, that’s been the case at many hotels across Disney properties.

For more TPG news delivered each morning to your inbox, sign up for our daily newsletter.

Like most things globally, the COVID-19 pandemic has changed the way the parks and accompanying hotels operate — including housekeeping services.

To put it simply, unless you’re staying in a Disney Club Concierge Room, don’t expect daily housekeeping because it’s not happening.

According to Disney’s website, all rooms will receive a “comprehensive cleaning” before guests’ arrival. This includes the obvious, like new sheets and bedding, along with “added attention” to floors, which are now steam cleaned and vacuumed between guests, and high-touch areas, including door handles and remote controls. Individually wrapped glassware and “additional items that have been cleaned, sealed or wrapped in single-use packaging” will be inside rooms.

From there, housekeeping gets a little more complicated depending on what type of room or property you’re staying in.

TPG reached out for clarification and a Disney representative shared the following information about what services each room or property type receives:

Club Concierge Rooms: Guests staying in a club concierge room or signature suite will receive a full service daily. This is the same service provided pre-closure. Guests should expect to have trash removed as well as used towels. Bathroom cleaned, bedroom cleaned/dusted, beds made, room vacuumed, amenities and towels refreshed/restocked.

Sign up for our daily newsletter

Standard Rooms & Non-DVC Members staying at a DVC property: Guests will receive a light cleaning service every other day. This includes removing trash and used towels. Amenities and towels are replenished, countertops are wiped, and room is vacuumed as needed. We currently do not provide full service on these rooms unless the Guest is staying eight days or more.

DVC Members: Service schedule for members has not changed. We have temporarily discontinued the “pay for service” options at this time.

Guests do have the option of declining housekeeping service during their online check-in or at the resort. Although Guests may decline housekeeping service or choose to display their “Room Occupied” sign on their door, we continue to visually inspect each room daily.

Hotels around the world have been experiencing staffing shortages and updating housekeeping policies as effects of the COVID-19 pandemic — and Disney is no exception. But for many people, the hefty price tag of a Disney vacation seems worthy of more than just having the trash taken out.

TPG’s own director of travel content, Summer Hull, has had a handful of experiences at different resort hotels over the last few months, including one trip where she was left wondering if housekeeping came to the room at all.

“On a recent two-night stay at the Disneyland Hotel, it didn’t appear that trash or towels were touched at all during the stay — which was fine for us, but it is also still a little shocking at the price point that’s being paid.”

Related: Everything you need to know about visiting Walt Disney World Resort

Disney World and Disneyland hotels seem to be experiencing solid demand. As Hull explained, rates for some Disney hotels, like the Disneyland Hotel, Contemporary, Polynesian and Grand Floridian are solidly over $500 per night right now, with some standard rooms reaching $700 per night.

“But while rates are at least as high as ever, you’re still going to have to make your own bed.”

Though we don’t know when or if regular housekeeping service will return, we do know that there are still a lot of great reasons to visit Walt Disney World or Disneyland.

Just this week, Marriott’s long-awaited Swan Reserve hotel opened, giving Bonvoy members a great new hotel to earn and redeem points just a walk away from Epcot and Disney’s Hollywood Studios. And for Star Wars fans, reservations for the highly-anticipated Star Wars: Galactic Starcruiser hotel experience are finally open to the general public.

Featured image by (Photo by Summer Hull / The Points Guy)
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023