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In March, the Platinum Card from American Express was updated with several new perks, including $200 in annual credits toward Uber rides, 5x points on hotels booked through Amex Travel (in addition to the 5x on airfare) and an annual fee that rose $100 to $550. But now, a few months into the new Uber benefits, some cardholders are finding out the hard way that they’ve been unable to use their credits toward rides.
How the Uber Credit Works, and How It Doesn’t
Platinum cardholders receive $15 worth of credit each month, plus a $20 bonus credit (for a total of $35) in December. To receive these credits, you have to add your Platinum card to your payment options in the Uber app. However, there have been reports on FlyerTalk and elsewhere that some Platinum card users haven’t been receiving their credits.
In fact, Uber points out that the terms of this benefit note that “Certain Uber-branded credits may be applied to your ride balance prior to this Credit.” This vaguely worded sentence buried in the fine print does little to inform cardholders just which Uber-branded credits, exactly, will be applied first. Compounding the problem has been erroneous information supplied by some of Uber’s customer support representatives.
I reached out to Uber’s media relations team, which clarified several points. First, most credits, such as gift card credits, will be applied after your monthly Amex Platinum credit. Also, promotional credits received for referring a friend are actually considered to be coupons rather than credits, and can be applied along with Amex credits in a single ride.
However, credits received in response to service problems are prioritized before Platinum card credits. Like many Uber riders, I’ve become accustomed to receiving these credits after submitting negative feedback about a ride. According to Uber’s media relations team, “We do plan to change this in the future, but do not believe it is a common user experience concern.”
Finally, some cardholders report not receiving their Platinum credit when they have a family profile or business profile set up. Uber clarifies that you can still use your Platinum credit, but you can’t use the profile and the credits at the same time. This could be a benefit to business customers who don’t want to use their personal credit for reimbursable business expenses, but some cardholders may reasonably expect their Platinum credits to apply to family trips.
The Uber credits offered by the Platinum Card can be a valuable benefit, but you must learn how and when they can be applied in combination with other credits and promotions.
Have you had any issues redeeming your Uber credits?
Featured image courtesy of NurPhoto via Getty Images.
The American Express Platinum card has some of the best perks out there: cardholders enjoy the best domestic lounge access (Delta SkyClubs, Centurion Lounges, and Priority Pass), a $200 annual airline fee credit as well as up to $200 in Uber credits, and mid-tier elite status at SPG, Marriott, and Hilton. Combined with the 60,000 point welcome offer -- worth $1,140 based on TPG's valuations -- this card is a no-brainer for frequent travelers. Here are 5 reasons you should consider this card, as well as how you can figure out if the $550 annual fee makes sense for you.
- Earn 60,000 Membership Rewards® points after you use your new Card to make $5,000 in purchases in your first 3 months.
- Up to $200 for Uber rides annually. Credit and Uber VIP status available to Basic Card Member only.
- 5X Membership Rewards® points on flights booked directly with airlines or with American Express Travel.
- 5X Membership Rewards® points on eligible hotels booked on amextravel.com.
- As a Platinum Card Member, you can enjoy access to the Global Lounge Collection, the only credit card airport lounge access program that includes proprietary lounge locations around the world.
- Receive complimentary benefits with an average total value of $550 with Fine Hotels & Resorts. Learn More.
- $200 Airline Fee Credit, up to $200 per calendar year in baggage fees and more at one qualifying airline.
- Terms Apply.
- See Rates & Fees