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United launches all-in-one travel center with support for vaccine passports

Jan. 25, 2021
3 min read
United Airlines 737
United launches all-in-one travel center with support for vaccine passports
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Keeping track of the ever-changing travel restrictions during the pandemic requires both a fine-tooth-comb and a healthy dose of patience.

Well, United has a solution that will both save you time and take out the guesswork. On Monday, the Chicago-based carrier unveiled a new all-in-one "Travel-Ready Center" to centralize all the pre-travel requirements — and get you cleared to travel.

After booking a flight, flyers can pull up the new all-in-one portal through the "My Trips" function, both on the mobile app and on United.com.

The portal will then display the destination-specific COVID-19 travel requirements, as well as local testing options in select markets.

Customers will also be able to upload test results and/or vaccination records that might be needed for entry for both domestic and international markets. A United employee will then manually verify the authenticity of the documents.

(Photo courtesy of United)

After the documents are verified, the Travel-Ready Center will display a green "Travel Ready" status, which will allow you to check-in and bypass the ticket counter on departure. Just note that the travel requirements will only be displayed for travelers 18 years and older — families traveling with minors will need to complete check-in at the airport. Additionally, United recommends bringing physical travel documents just in case further inspection is needed during the journey.

Monday's announcement is just the beginning; the airline promises future enhancements to the portal.

In February, the carrier will add functionality to allow customers to schedule pre-travel COVID-19 tests at more than 15,000 clinics worldwide. If you choose one of the United-approved providers, your results will be automatically uploaded to the portal, and you'll become "Travel Ready" without any additional manual input.

The carrier will also integrate the new "agent on demand" feature into the new portal, offering flyers the ability to video chat with a live agent to chat about pre-travel requirements.

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Other improvements in the pipeline include adding in visa requirements and piloting a digital "vaccine passport," should that be required for travel to certain destinations.

The CDC's vaccine passport (Photo by CHANDAN KHANNA/AFP via Getty Images)

United's move follows closely after one of its largest competitors, American Airlines, announced a similar pre-travel test verification tool. In partnership with VeriFly, American Airlines customers flying internationally to the U.S. will soon be able to upload negative test results to expedite the check-in process.

More: Will you need an immunity passport to fly? How the COVID-19 vaccine will restart travel

The renewed focus on streamlining the pre-travel experience comes as the U.S. is set to introduce a sweeping test requirement for all inbound flyers coming from foreign countries. On Tuesday (Jan. 26), all travelers — regardless of citizenship — will need to provide a negative COVID-19 test taken within 72 hours of departure to be eligible to board a U.S.-bound international flight.

Plus, as the worldwide vaccine rollout continues, airlines are laying the groundwork for "vaccine passports" — perhaps in anticipation of mandatory inoculations for international travel.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Rewards Rate

4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.