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United Airlines restarts automatic upgrades to first class

July 08, 2020
3 min read
United_Boeing_787_8_Polaris_Premium_Plus_Retrofit_Zach_Griff_ZGriff - 38
United Airlines restarts automatic upgrades to first class
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When the coronavirus pandemic landed stateside, airlines immediately responded by modifying many aspects of the travel journey. In an effort to create a safer environment onboard, some carriers introduced social distancing policies, modified boarding procedures and limited inflight service.

As airlines embark on the long road to recovery, some have begun scaling back these changes. Each airline is going at its own pace, but United has some good news for its Premier elite members: As of July 8, all Complimentary Premier Upgrades (CPUs) will once again be processed automatically.

At the outset of the pandemic, United temporarily stopped processing automatic upgrades. Eligible customers would be notified at the gate if they cleared into first and elites could voluntarily turn down the upgrade if they preferred to remain in economy class (possibly with more space).

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United Airbus A319 (Photo by Zach Griff/The Points Guy)

Today's update will likely be great news for those who've already restarted traveling. Since United doesn't cap the capacity of its flights, knowing whether you've been upgraded in advance will reassure you that there will be a little more space between you and your neighbor. And if you're not happy about how full your flight is, you can always make a same-day change.

Additionally, this should reduce the congestion in the gate area before departure and hopefully speed up the turn-time between flights.

With this change, the system will once again clear upgrades in priority order based on the appropriate window, assuming there's space available. Premier 1Ks — United's highest published status — will be bumped up as early as 96 hours before departure. Premier Platinums, Golds and Silvers are at 72 hours, 48 hours and 24 hours, respectively.

Related: Inflight service is resuming — here’s what food and drinks you can expect on your next flight

United isn't the only airline to restart automatic upgrades. Of the U.S. “big three” carriers, Delta also paused automatic elite upgrades at the outset of the pandemic. However, Delta beat United to restarting the automatic process on June 4 (with capacity caps in place through Sept. 30). American Airlines, on the other hand, has continued to process elite upgrades as normal throughout the coronavirus pandemic.

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Restarting automatic upgrades is just one of the many modifications that United's making to the travel experience. Last week, the Chicago-based carrier announced that it's bringing back beverages in all cabins. Coffee and tea have returned on certain flights as well, and liquor is now available in all premium cabins.

Beginning July 15, the carrier will be reducing its Saks Fifth Avenue bedding on certain flights. The plush Saks duvet will no longer be available in domestic business class or on lie-flat first-class seats between the mainland U.S. and Alaska and Hawaii. Instead, the airline will be offering a light throw blanket. That same light blanket will be removed from international Polaris cabins.

Nonetheless, if you're an elite member traveling with United in the near future, be sure to check the upgrade list. You're once again eligible for automatic advanced upgrades.

Related: The ultimate guide to getting upgraded on United Airlines

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Apply for American Express® Gold Card
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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.