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United's ditching 2 major COVID-19 modifications, including electrostatic spraying

July 12, 2021
4 min read
United Airbus A320 new livery Chicago Zach Griff
United's ditching 2 major COVID-19 modifications, including electrostatic spraying
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Traveling with United now feels a little bit more like "normal."

Effective immediately, United no longer requires passengers to deplane in groups of five rows at a time. Over the weekend, the Chicago-based carrier dropped its last major modification to the passenger experience that it had originally implemented as an anti-coronavirus measure during the height of the pandemic.

Originally, United implemented this policy "to reduce crowding" and promote social distancing throughout the deplaning process. Now, however, as vaccination rates increase nationwide and case numbers plummet, guidance from the U.S. Centers for Disease Control and Prevention and other health care agencies around the need for social distancing has shifted.

In a statement to TPG confirming the move, United said that:

The temporary deplaning process was implemented in combination with back-to-front boarding in order to promote social distancing on board the aircraft and in our gate hold rooms. United has proven the safety of our onboard experience – even when the plane is full – through enhanced cleaning procedures, on-board HEPA filtration and mask requirements, which makes front-to-back deplaning no longer necessary.

In addition to returning to the pre-pandemic deplaning process, United's also shifting its onboard cleaning strategy. The carrier will stop electrostatically spraying its jets before every flight, and will instead apply a once-weekly Zoono antimicrobial surface treatment throughout its fleet.

United's electrostatic spraying process has ended. (Photo by Mel Melcon/Los Angeles Times via Getty Images)

During weekly overnight deep cleanings, United will deploy the NovaRover robot to apply a mist of the antimicrobial treatment that coats surfaces in a 12-foot radius with a single spray application.

When explaining the move to stop electrostatically spraying every jet before departure, United told TPG that:

Every week United protects all of its aircraft with the Zoono antimicrobial surface treatment. Zoono Microbe Shield creates a 24/7, ongoing protective barrier that kills microorganisms on surfaces throughout our aircraft. It creates a hostile environment for microorganisms to live on, and nearly eliminates the ability of that surface to transmit viruses including COVID-19. Zoono is EPA-registered, water-based and non-toxic. Throughout the COVID-19 pandemic, United has been an industry leader committed to delivering new and innovative solutions to ensure a safer onboard experience for its customers and employees.

For much for the pandemic, United also modified its boarding process, loading flyers from the back of the plane to the front. That change was scrapped in early April, following both JetBlue and Southwest returning to pre-pandemic boarding processes as well.

Only a handful of airlines, including Delta, JetBlue and United, asked passengers to deplane in small groups during the pandemic.

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Deplaning a mid-pandemic JetBlue flight. (Photo by Zach Griff/The Points Guy)

Though I traveled with all the major airlines during the height of the pandemic, I found that United flight attendants were often the most vocal about enforcing the five-row deplaning process. On some flights, however, passengers ignored the request and crowded the aisle as if we were living in 2019.

Social distancing aside, some passengers might've appreciated the modified deplaning process. Instead of everyone getting up at once and playing musical chairs trying to shift around carry-on bags stored in the overhead bin, United's pandemic-era deplaning process made for a calmer experience after touching down.

Other than the federal mask requirement, most of the COVID-19-era modifications to the travel experience have reverted back to "normal." Inflight service is resuming, onboard sanitization isn't done nearly as frequently and lounges are reopening.

And above all else, more and more travelers are taking to the skies once again. If you're flying for the first time since the pandemic started, prepare for full airports and planes — and when you land, expect most travelers to get up at the same time once they see the seat belt sign turn off.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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    As High As 100,000 points. Find Out Your Offer.
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    Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits.

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.