Major: United's Polaris, Premium Plus rollout is just 3 months away from completion
United Airlines is closing in on a major milestone that's been in the works for at least seven years.
Starting in August, every single international wide-body jet in the carrier's fleet will feature Polaris and Premium Plus cabins, as first seen in Cirium schedules and confirmed by a carrier spokesperson.
The Chicago-based airline updated all future seat maps and booking timetables over the weekend to reflect the completion of perhaps the biggest retrofit project that the carrier has ever undertaken.
Going forward, all United long-haul routes will be operated by planes with new cabins — no more playing the guessing game of what aircraft configuration you'll fly.
In a statement confirming the move, United shared that "we're thrilled to near the finish line of this retrofit project, initiated in 2017 and focused on our popular United Polaris and United Premium Plus cabins, with even more customer-focused upgrades to come before year-end."
As United inches closer to this milestone — just a little more than three months away — the carrier is wrapping up the reconfiguration of its Boeing 767 fleet. While most of the 767-300ERs already feature the Polaris cabins, a subset of these planes is just now getting updated with Premium Plus recliners.
Furthermore, United's Boeing 767-400ERs, which were parked indefinitely at the outset of the coronavirus pandemic, were recently reactivated and have been flying around with their old and outdated cabins. United embarked on a retrofit project last year to bring these planes to the latest onboard experience standards, and the finish line is drawing nearer — now estimated for an August completion.
Once both the 767-300ERs and 767-400ERs are finished (which may even happen before August), United's Polaris and Premium Plus rollout will be fully complete. Unless there's a last-minute substitution to one of United's domestic-configured 777s, every single long-haul wide-body flight will be operated by a three-cabin aircraft that features Polaris, Premium Plus and economy, with a subset of seats in an extra legroom Economy Plus configuration.
For United, that's great news, as it can tap into a growing segment of premium leisure travelers who are looking to upgrade their flight experience without necessarily breaking the bank for a full-fare business-class pod. In those cases, travelers can book the Premium Plus recliners, United's take on premium economy.
Additionally, savvy flyers will no longer need to worry about which United business-class cabin offers direct aisle access. And, of course, United can now market this news to big corporations, as it looks to capture that premium-cabin demand.
Yet, the stars haven't always been shining so brightly on United's Polaris rollout. The product was first announced back in 2016, and the ensuing months were nothing short of chaotic for the carrier's business-class experience. Multiple Polaris Lounges suffered yearslong delays, the retrofit strategy wasn't clear and the onboard service kept getting tweaked.
Seven years later, the carrier has seemed to find its beat, with Polaris Lounges now open in all mainland hubs except for Denver, a nearly 100% complete retrofit project and even some much-needed catering improvements.
Meanwhile, Premium Plus first started rolling out in 2019, and as the cabin has grown in popularity, United has been quick to meet that demand by introducing an all-new flight experience across its entire international wide-body fleet — all in just four years.
Fleet-by-fleet Polaris and Premium Plus retrofit update
Boeing 767-300ER
United splits its 37 Boeing 767-300ERs into two different layouts. There's a premium "high-J" version with a whopping 46 business-class pods, 22 Premium Plus recliners and 99 coach seats, as well as a revised "standard" layout with 30 Polaris pods, 24 Premium Plus recliners and 149 coach seats.
Thirteen of United's 767-300s sport the "standard" layout, while 24 of the jets feature the "high-J" version.
There are just five "standard" 767-300s that haven't yet been retrofitted with Premium Plus, but they'll now be completed by August.
Once complete, all 767-300s will feature a three-cabin experience.
Boeing 767-400ER
This is the final major fleet type to receive the Polaris and Premium Plus cabins.
United has 16 Boeing 767-400ERs in its fleet, and five of them already feature the updated three-cabin layout. Six of them are currently undergoing modifications in Asia, and the five remaining planes will be finished by August.
Boeing 777-200
All United Boeing 777-200s that operate long-haul international routes have already been updated with the latest cabins.
The carrier has a subfleet of 777-200s that primarily serve domestic destinations, including Hawaii, and other short-haul markets. These planes have a very outdated 2-4-2 "dorm-style" business-class cabin, and there are no plans to upgrade these cabins with the Polaris and Premium Plus retrofits.
Boeing 777-300ER
All 22 of United's Boeing 777-300s are already outfitted with the Polaris and Premium Plus cabins.
Boeing 787-8 Dreamliner
All 12 of United's Boeing 787-8 Dreamliners have already been retrofitted with Polaris and Premium Plus cabins.
Boeing 787-9 Dreamliner
All of United's 38 Boeing 787-9 Dreamliners have already been retrofitted with Polaris and Premium Plus cabins.
Boeing 787-10 Dreamliner
All of United's 21 Boeing 787-10 Dreamliners feature Polaris and Premium Plus cabins.
Bottom line
The end of United's yearslong Polaris and Premium Plus retrofit projects is almost here. I, for one, can't wait for the cabin "guessing game" to be over.
By August, all the carrier's international widebodies, including the 767-300ER and 767-400ER fleet, will be outfitted with the latest cabins, which is sure to be appreciated by anyone who's booking long-haul routes with United.
Now, all eyes will turn to what's next for Polaris, as rumors have been swirling for a few years about an updated business-class seat that'll be even better than the current one.
Related reading:
- 6 things you need to know about United Airlines MileagePlus
- The best credit cards for United Airlines flyers
- What is United Airlines elite status worth?
- Maximize your airfare: The best credit cards for booking flights
- The best credit cards to reach elite status
- How to survive basic economy on United Airlines
TPG featured card
at Capital One's secure site
Terms & restrictions apply. See rates & fees.
| 5X miles | Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel |
| 2X miles | Earn unlimited 2X miles on every purchase, every day |
Pros
- Stellar welcome offer of 75,000 miles after spending $4,000 on purchases in the first three months from account opening. Plus, a $250 Capital One Travel credit to use in your first cardholder year upon account opening.
- You'll earn 2 miles per dollar on every purchase, which means you won't have to worry about memorizing bonus categories
- Rewards are versatile and can be redeemed for a statement credit or transferred to Capital One’s transfer partners
Cons
- Highest bonus-earning categories only on travel booked via Capital One Travel
- LIMITED-TIME OFFER: Enjoy $250 to use on Capital One Travel in your first cardholder year, plus earn 75,000 bonus miles once you spend $4,000 on purchases within the first 3 months from account opening - that’s equal to $1,000 in travel
- Earn unlimited 2X miles on every purchase, every day
- Earn 5X miles on hotels, vacation rentals and rental cars booked through Capital One Travel
- Miles won't expire for the life of the account and there's no limit to how many you can earn
- Receive up to a $120 credit for Global Entry or TSA PreCheck®
- Use your miles to get reimbursed for any travel purchase—or redeem by booking a trip through Capital One Travel
- Enjoy a $50 experience credit and other premium benefits with every hotel and vacation rental booked from the Lifestyle Collection
- Transfer your miles to your choice of 15+ travel loyalty programs
- Top rated mobile app