National car rental not being flexible about expiring certificates
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
This story has been updated to provide more context about National’s One Two Free promotion and include a statement from National.
During the coronavirus pandemic, most airlines and hotels have stepped up by extending elite status, mileage expiration dates and travel vouchers. With travel at a standstill for much of the year, most people couldn’t redeem their travel rewards like they normally did.
National Rental Car has left some customers wondering what will happen to some of their rewards beyond Dec. 31, 2020. That question has now been answered. National extended expiring Free Days through Dec. 31, 2021, but unfortunately, awards earned during the One Two Free promotion – which the company announced in May would be extended through the end of the year – are set to expire on Dec. 31, 2020. National told TPG that it doesn’t plan to extend the expiration date a second time.
For more TPG news delivered each morning to your inbox, subscribe to our daily newsletter.
Related: National loyalty guide
Reader Michael K. recently reached out to us with a dilemma he and his wife Elizabeth are facing involving these free rental certificates. Michael is an Emerald Plus Executive member who frequently travels for business and has earned two free rental day certificates through National’s One Two Free promotion that expire on Dec. 31. When his wife reached out to National Car Rental about a possible extension, she received a confounding answer:
“This representative let her know that, ‘It is not, at this time, National’s intention to extend the expiration dates of these OneTwoFree certificates, regardless of what’s happening in the world due to Covid-19.’
He recommended I call back in AFTER December 15 so see if the company has “changed their mind” and will extend the expiration dates of these OneTwoFree certificates.’
That means that, if I call them on December 16 and they tell me they have not changed their mind about the 12.31.20 expiration, I’d have to scramble to go somewhere (which I AM NOT going to do due to Covid-19) with only 2 weeks left before expiration (and over the Christmas holiday) or lose these certificates.”
It’s understandably frustrating for readers like Michael and Elizabeth to earn these free rental days and have them expire due to their inability to travel during the pandemic. We’d like to see National extend the One Two Free promotion and have asked whether it’ll be extended before. Unfortunately, if you do have expiring free rental days, you may want to use them soon, as National told us that they would, in fact, expire at the end of 2020.
While the expiring One Two Free days are discouraging, it’s not all bad news.
“There are several other loyalty flexibilities/extensions we have announced since March 2020 to support our loyal customers during this very challenging time,” National told TPG in a statement on Nov. 30.
Earlier this year, National extended elite status and other loyalty benefits for an additional year. For instance, Emerald Club Program Free Days that previously expired Dec. 31, 2020, will now not expire until Dec. 31, 2021. Also, Emerald Club members can now redeem their earned free days at participating Enterprise Rent-A-Car locations in the U.S or Canada, in addition to National locations, if they make their reservations by Dec. 31, 2020, for pick up by Jan. 31, 2021.
“The COVID-19 pandemic has impacted travel plans, and both National Car Rental and Enterprise Rent-A-Car have monitored this from day one and worked very hard to support our loyal customers with point rollovers and tier extensions,” National told TPG.
Featured photo by Becker Bredel/ullstein bild via Getty Images
Welcome to The Points Guy!
Earn 90,000 bonus miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new card in the first three months of card membership. Offer ends 11/10/2021.
With Status Boost™, earn 10,000 Medallion Qualification Miles (MQMs) after you spend $25,000 in purchases on your Card in a calendar year, up to two times per year getting you closer to Medallion Status. Earn 3X Miles on Delta purchases and purchases made directly with hotels, 2X Miles at restaurants and at U.S. supermarkets and earn 1X Mile on all other eligible purchases. Terms Apply.
- Limited Time Offer: Earn 90,000 Bonus Miles and 10,000 Medallion® Qualification Miles (MQMs) after you spend $3,000 in purchases on your new Card in your first 3 months. Offer expires 11/10/2021.
- Earn up to 20,000 Medallion® Qualification Miles (MQMs) with Status Boost® per year. After you spend $25,000 in purchases on your Card in a calendar year, you can earn 10,000 MQMs two times per year, getting you closer to Medallion® Status. MQMs are used to determine Medallion® Status and are different than miles you earn toward flights.
- Earn 3X Miles on Delta purchases and purchases made directly with hotels.
- Earn 2X Miles at restaurants worldwide, including takeout and delivery and at U.S. supermarkets.
- Earn 1X Miles on all other eligible purchases.
- Receive a Domestic Main Cabin round-trip companion certificate each year upon renewal of your Card. *Payment of the government imposed taxes and fees of no more than $75 for roundtrip domestic flights (for itineraries with up to four flight segments) is required. Baggage charges and other restrictions apply. See terms and conditions for details.
- Enjoy your first checked bag free on Delta flights.
- Fee Credit for Global Entry or TSA Pre✓®.
- Enjoy an exclusive rate of $39 per person per visit to enter the Delta Sky Club® for you and up to two guests when traveling on a Delta flight.
- No Foreign Transaction Fees.
- $250 Annual Fee.
- Terms Apply.
- See Rates & Fees