Emirates refuses Heathrow's demand to cut flights — how are other airlines reacting?
This week's decision from Heathrow Airport (LHR) to cap the number of passengers allowed to pass through its gates this summer has sent shockwaves through the aviation industry.
In order to limit passenger footfall to 100,000 people per day, the airport asked airlines to stop selling tickets; according to the airport, if carriers don't stop selling tickets, passengers will face more last-minute cancellations in the weeks to come.
Today, Emirates Airlines issued a defiant statement to assure customers it will not amend its schedule or cancel flights to comply with Heathrow's request to reduce passengers.
"LHR chose not to act, not to plan, not invest," a statement from the airline says. "Now faced with an 'airmageddon' situation due to their incompetence and non-action, they are pushing entire burden – of costs and the scramble to sort the mess – to airlines and travelers."
"Until further notice, Emirates plans to operate as scheduled to and from LHR," according to the statement.
How can the airline refuse the request? Like most complex legal processes, the devil is in the detail.
Related: Traveling to Europe this summer? Here's what to expect
What is the Heathrow passenger cap?
Heathrow executives made the decision to cap passengers at 100,000 per day until Sept. 11 to avoid being overburdened by the summer holiday stampede.
That is 4,000 fewer daily passengers than Heathrow expects; this means the move could, in theory, affect the travel plans of up to a quarter of a million holidaymakers if excess bookings are canceled.
Related: Heathrow asks airlines to stop selling summer tickets and caps passenger numbers
Airlines have already sold an average of 1,500 tickets per day more than the 100,000 cap for that period, according to Heathrow. Even if airlines halt sales now, there will still be an excess amount of flights which means airlines could be pushed to cancel or rearrange flights and seats.
Who decides which flights will be canceled?
To avoid a squabble between airlines as to which flights are to be canceled on days where bookings exceed the cap, the decision is passed over to an independent "slot coordinator."
In this case, it will fall to the world's largest slot coordinator Airport Coordination Ltd.
ACL works with 72 airports across the globe "to ensure efficient use of capacity and better operational performance." It coordinates more than 3.8 million flights per year.
"The exact process of calculating the reduction is currently being evaluated and will be communicated to airlines in due course," an ACL spokesperson told TPG.
Related: Will other U.K. airports follow Heathrow's lead and limit passenger numbers?
Its decision falls under the framework of something called Local Rule A. This legal framework was used during COVID-19 to help the ACL to decide which airlines should cancel which flights.
The ACL will first work out how many seats need to be canceled each day, then advise each airline on how many seats or flights they should cancel to comply with Heathrow's request.
However, there is a problem with this.
The flaw in Heathrow's passenger cap plan
In short, airlines are under no obligation to comply.
"It is for the airlines to decide which flights to cancel or retime and/or whether to comply with the request to reduce flights," the ACL source told us.
In other words, airlines could simply refuse to play ball.
Related: The UK government attempts to fix travel crisis — could this help US travelers?
According to Local Rule A, failing to comply "will result in a potential Health and Safety concern for which the Airport Authority will need to consider appropriate action."
When TPG asked Heathrow representatives to clarify what action it would take against airlines that refuse to comply, they simply said it's up to the ACL and airlines to work out.
Will airlines comply and cancel flights?
The full cross-industry reaction remains to be seen, but the decision has certainly ruffled some feathers.
See Emirates, our exhibit A. "LHR last evening gave us 36 hours to comply with capacity cuts, of a figure that appears to be plucked from thin air," the airline revealed in an attack on the airport. "Their communications not only dictated the specific flights on which we should throw out paying passengers but also threatened legal action for non-compliance. This is entirely unreasonable and unacceptable, and we reject these demands."
The statement continues on to explain that moving operations at short notice to other U.K. airports is "not realistic," and it flags previous passengers numbers that have moved through Heathrow airport.
According to Emirates, the London hub saw a daily average of 219,000 passengers in 2019, making the current cap a more than 50% reduction in comparison; however, Heathrow claims it now only has 70% of ground handling resources in place.
Elsewhere, other aviation insiders see Heathrow's move as a cynical attempt to bump passenger rates and drive up profits — a charge Heathrow wholly rejects.
Former British Airways CEO Willie Walsh accused the airport of "trying to maximize the profitability that they get from the airport at the expense of airlines."
Related: European airports and airlines search for answers after long wait times
"For some time airlines have felt [Heathrow management] have been gaming the system and trying to convince the CAA [Civil Aviation Authority] to look at lower passenger forecasts and drive up the average passenger charge to Heathrow's advantage," Walsh said.
"To tell airlines to stop selling – what a ridiculous thing for an airport to say to an airline," the current chief of airline watchdog IATA said upon Heathrow's request for airlines to stop selling tickets,
Heathrow branded Walsh's comments as "ill-informed."
"Aviation is under considerable pressure as demand ramps up — at Heathrow we've faced 40 years of growth in just four months and what we need is collaborative working and investment in services to protect passengers, not ill-informed comments from retired airline bosses," an airport spokesperson said.
Beyond Emirates, how are other airlines responding?
TPG reached out to Heathrow's largest partner airlines to ask whether they are heeding the airport's advice to stop selling tickets and whether they plan to comply with any potential cancellation requests.
Virgin Atlantic struck a cooperative tone, saying it "recognise[s] the challenges Heathrow faces serving customers who are looking forward to travelling over the summer." A spokesperson added that "It's imperative that all players involved come together to ensure customer journeys out of Heathrow are as smooth and seamless as possible."
However, the U.K. airline also implied that it will not halt ticket sales in line with Heathrow's request, suggesting a reluctance to cancel flights during the summer period.
Related: Travel may be disrupted in Europe this summer on these dates, so plan accordingly
"With over 99% flying completion rate, Virgin Atlantic stands ready to deliver its full schedule this summer," the spokesperson said. "However, we support proactive measures being taken by Heathrow to reduce disruption, as long as the action proposed does not disproportionately impact home carriers at the airport. Action should be based on thorough analysis showing the most effective measures to improve the situation and keep customers moving."
American Airlines remained aloof, saying only that it is "working with Heathrow Airport to understand how the passenger caps will affect American's operations."
"We'll coordinate with our partners to minimise any potential impact to our customers and their summer travel plans," a spokesperson added.
Lufthansa said it had not halted ticket sales or restrictions for any flights from the airport.
"Currently, we have not imposed any sales ban or restriction. As is well known, Lufthansa has already made significant flight cancellations for the summer," a spokesperson for the carrier told TPG in an apparent sideswipe at rivals who earlier refused to preemptively cancel flights despite serious concerns about their operational capacity. "Lufthansa has thus made a noticeable contribution to relieving the situation at airports, including London Heathrow."
Related: 6 real-life strategies you can use when your flight is canceled or delayed
This response, in particular, could be seen as an oblique dig at British Airways; the airline has come under fire for, until recently, continuing to plan a full flight roster despite struggling to deliver its schedule amid staff shortages at its main Heathrow hub.
The airline trimmed a handful of flights from its schedules since May, many of which were canceled at the last minute. Following the U.K. government announcement of a "slot amnesty" to allow airlines to adjust schedules without incurring penalties, Britain's flagship carrier announced the cancellation of more than 10,000 flights until the end of October.
British Airways did not immediately respond to TPGs request for comment on Heathrow's request to stop selling tickets.
Bottom line
Whether airlines comply with Heathrow to avoid further airport chaos remains to be seen; some airlines, including Emirates and potentially Lufthansa, appear defiant.
Publically, the airlines we spoke to either remained noncommittal or implied they had no intention of halting ticket sales.
This could mean bad news for passengers if Heathrow takes the decisions into its own hands and pushes the cancellations — which would likely come at the last minute.
Airlines have sold 1,500 tickets more than Heathrow can handle per day. With 61 days until the limit is lifted, that means a minimum of 91,500 passengers could see their flights cancelled. If airlines do not heed Heathrow's request to halt sales, that figure could easily hit more 200,000 passengers.
In other words, regardless of who makes the final call, more cancellations appear inevitable in the coming months. How many? It remains to be seen.
Related: Top 10 Strategies to Find Cheap Airfare
Additional reporting by Jordan Waller.
Photo by Nicolas Economou/NurPhoto/Getty Images.
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 3X | Earn 3X Miles on Delta purchases. |
| 1X | Earn 1X Miles on all other eligible purchases. |
Pros
- Delta SkyClub access when flying Delta
- Annual companion ticket for travel on Delta (upon renewal)
- Ability to earn MQDs through spending
- Various statement credits for eligible purchases
Cons
- Steep annual fee of $650
- Other Delta cobranded cards offer superior earning categories
- Earn 100,000 Bonus Miles after you spend $6,000 or more in purchases with your new Card within the first 6 months of Card Membership and an additional 25,000 bonus miles after you make an additional $3,000 in purchases on the Card within your first 6 months, starting from the date that your account is opened. Offer Ends 04/01/2026.
- Delta SkyMiles® Reserve American Express Card Members receive 15 Visits per Medallion® Year to the Delta Sky Club® when flying Delta and can unlock an unlimited number of Visits after spending $75,000 in purchases on your Card in a calendar year. Plus, you’ll receive four One-Time Guest Passes each Medallion Year so you can share the experience with family and friends when traveling Delta together.
- Enjoy complimentary access to The Centurion® Lounge in the U.S. and select international locations (as set forth on the Centurion Lounge Website), Sidecar by The Centurion® Lounge in the U.S. (see the Centurion Lounge Website for more information on Sidecar by The Centurion® Lounge availability), and Escape Lounges when flying on a Delta flight booked with the Delta SkyMiles® Reserve American Express Card. § To access Sidecar by The Centurion® Lounge, Card Members must arrive within 90 minutes of their departing flight (including layovers). To access The Centurion® Lounge, Card Members must arrive within 3 hours of their departing flight. Effective July 8, 2026, during a layover, Card Members must arrive within 5 hours of the connecting flight.
- Receive $2,500 Medallion® Qualification Dollars with MQD Headstart each Medallion Qualification Year and earn $1 MQD for each $10 in purchases on your Delta SkyMiles® Reserve American Express Card with MQD Boost to get closer to Status next Medallion Year.
- Enjoy a Companion Certificate on a Delta First, Delta Comfort, or Delta Main round-trip flight to select destinations each year after renewal of your Card. The Companion Certificate requires payment of government-imposed taxes and fees of between $22 and $250 (for itineraries with up to four flight segments). Baggage charges and other restrictions apply. Delta Basic experiences are not eligible for this benefit.
- $240 Resy Credit: When you use your Delta SkyMiles® Reserve American Express Card for eligible purchases with U.S. Resy restaurants, you can earn up to $20 each month in statement credits. Enrollment required.
- $120 Rideshare Credit: Earn up to $10 back in statement credits each month after you use your Delta SkyMiles® Reserve American Express Card to pay for U.S. rideshare purchases with select providers. Enrollment required.
- Delta SkyMiles® Reserve American Express Card Members get 15% off when using miles to book Award Travel on Delta flights through delta.com and the Fly Delta app. Discount not applicable to partner-operated flights or to taxes and fees.
- With your Delta SkyMiles® Reserve American Express Card, receive upgrade priority over others with the same Medallion tier, product and fare experience purchased, and Million Miler milestone when you fly with Delta.
- Earn 3X Miles on Delta purchases and earn 1X Miles on all other eligible purchases.
- No Foreign Transaction Fees. Enjoy international travel without additional fees on purchases made abroad.
- $650 Annual Fee.
- Apply with confidence. Know if you're approved for a Card with no impact to your credit score. If you're approved and you choose to accept this Card, your credit score may be impacted.
- Terms Apply.
- See Rates & Fees