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First, Club Suite and the rest: Flying the British Airways 777 in all 4 cabins

September 23 2022
5 min read
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With many multicabin reviews under our belts at TPG, this time we go back to our roots and revisit our first viral hit: reviewing four classes on the same British Airways flight.

The original video was published May 16, 2019, and has amassed 184 million impressions and 7.7 million views. It also kick-started our journey to almost 400,000 subscribers and 71 million views on The Points Guy UK YouTube channel.

We boarded a British Airways Boeing 777 once again, but this time it was a refurbished 777-200 with the newest British Airways business-class product, the Club Suite. This is a significant upgrade to the product we featured in our last video. We flew this aircraft from Terminal 5 at Heathrow Airport (LHR) in London to Dulles International Airport (IAD) outside Washington, D.C.

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Watch the full video below:

Here’s a breakdown of our individual experiences on BA's 777-200:

First class — Ben Smithson

Seat: 1K.
We paid: 68,000 Avios plus $499.

I found this to be an upgraded experience compared to British Airways business class. It was overall much better than I expected. The food — presentation, variety and taste — was genuine fine dining. I would be happy to be served this in a five-star hotel in London.

The terrace of the Concorde Room lounge was an airy, light-filled space ideal to enjoy a glass of vintage Champagne while escaping the crowds in the terminal below.

The seat, however, needs a sliding door to provide the privacy it lacks. Some BA first-class seats now feature a door and business class on this flight has doors. The inflight entertainment screen was old, clunky and fairly low-resolution. Also, back on the ground, although the terrace is lovely, the indoor dining booths in the Concorde Room are quite dark and gloomy.

Read more: Still better than business class: A review of British Airways First on the 777 from London to Washington

Club Suite — Liam Spencer

Seat: 15K.
We paid: 50,000 Avios plus $499.

This was one of the most spacious business-class seats I’ve flown. The fully closing door allowed for total privacy and was the real star of the product.

From the starter and main course to afternoon tea, all of the food was delicious. I opted for the chicken tikka masala for lunch after a recommendation from the cabin crew and it proved to be the best curry I’ve ever eaten on a plane.

The Club Suite cabin felt incredibly fresh, modern and clean. The product is a few years old but it hasn’t shown any signs of aging.

However, some improvements could be made. The Club Suite bed could have been comfier and wider. The bedding itself was perfectly fine but the footwell was quite narrow.

Also, my business-class ticket granted me access to the British Airways business-class lounges at Heathrow T5. These aren’t a bad place to relax before your flight, but are way behind other business lounges at Heathrow in terms of comfort, design and dining options.

World Traveller Plus — Nicky Kelvin

Seat: 23A.
We paid: 26,000 Avios plus $357.

Terminal 5 has a separate check-in queue for premium economy, which is relatively rare among airlines that fly a premium economy product and the queue was very short.

On board, the seat was very spacious and comfortable, and the smaller cabin gave an extra sense of privacy. The food and amenities were also true upgrades from economy and closer to what is provided in business class. Food was served on real crockery and was very tasty. The large meal was enough to satisfy any appetite.

Unfortunately, there is no lounge access and the ground experience is the same as for economy — other than the separate check-in line. While the seat was very comfortable for a day flight and had a decent recline, I would still find it difficult to sleep in this seat on an overnight flight.

World Traveller — Maren Gimnes

Seat: 37A.
We paid: 13,000 Avios plus $265.55.

I really enjoyed the friendly crew, and quick and efficient service. I found there to be a good amount of legroom and I liked the colors and the design of the seat.

The comfy blanket was a lot bigger than what I’m used to on long-haul economy flights and I was surprised by how many snacks we got between the meals. It was also great to get my own bottle of wine rather than just a glass.

It wasn’t all perfect though. There was a lot of space between the seat and the fuselage, which made it uncomfortable to rest against the window, although this is a problem suffered by all the pairs of two seats in the final few rows of this aircraft. The main dish had tasty vegetables, but the meat was very dry. Finally, the headphones were poor quality and you would be better off bringing your own to watch the inflight entertainment.

Related:

Featured photo by THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

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Why We Chose It

The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year.

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  • Limited Time Offer: Earn 100,000 Bonus Marriott Bonvoy Points after spending $4,000 in purchases on your new Card in your first 3 months of Card Membership. Offer expires 11/2/22.
  • 6x points at hotels participating in the Marriott Bonvoy® program.
  • 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping.
  • 2x points on all other eligible purchases.
  • Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Terms and Conditions Apply.
  • Receive 1 Free Night Award every year after your Card renewal month. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy® points) at hotels participating in Marriott Bonvoy®. Certain hotels have resort fees.
  • Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card.
  • Terms apply.
  • See Rates & Fees