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Watch us fly KLM 2 different ways: Business class versus economy

March 11, 2022
3 min read
Watch TPG UK fly KLM 2 different ways
Watch us fly KLM 2 different ways: Business class versus economy
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It's been a while since we conducted a multi-cabin review on a true long-haul flight — and what better way to get back to business than to try out one of Europe's key flag carriers.

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Founded in 1919, KLM is the oldest airline in the world still in service today. The Air France-KLM Group flies to more than 250 destinations and is a group of key importance to travelers in the U.K. since the airlines became accessible for earning and burning miles through the Virgin Atlantic Flying Club.

KLM also has a huge presence at regional U.K. airports, allowing Brits from all over the U.K. to traverse all four corners of the globe.

We boarded an 11-year-old KLM Boeing 777-300ER, departing Amsterdam (AMS) for a nearly six-hour flight to Dubai Airport (DXB). I tried out business class, while Liam Spencer, TPG U.K.’s senior social media manager, headed to the back of the plane and compared my experience to KLM's economy class

Watch the full video of our experience here:

https://youtu.be/pu13C2tBNMk

Business Class - Nicky Kelvin

Seat: 6K

TPG paid: 50,000 Virgin Points plus about $178 (£136)

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The ground experience was incredibly impressive. The KLM lounge was modern, comfortable and expansive.

There were a number of touches such as local snacks and spirits, plus an end-of-flight ceramic Delft house gift that made the entire experience feel uniquely Dutch in a wonderful way.

The food on board was unlike other food I had tried on a plane with interesting vegetarian options which were both colorful as well as tasty enough to satisfy this non-vegetarian.

While the seat was comfortable, it did lack storage and privacy and wasn't the best seat in the fleet. I would love to go back on board KLM to try out the airline's newest product.

Economy - Liam Spencer

Seat: 33A

TPG paid: $713 (£544)

I found Amsterdam Schiphol Airport (AMS) bright and spacious with plenty of great options to grab food and refreshments before the flight. There was also a couple of decent options to eat on board, particularly the dessert of apple crumble, which was delicious and the best thing I ate on the flight.

The flight itself was operated efficiently with an on-time departure and arrival.

It wasn't all great, however. The seat was fairly rigid and became more uncomfortable the longer the flight went on.

I found that the main meal was below par with very rubbery chicken balls, made even more difficult to cut by the wooden cutlery.

The service was poor throughout the flight and during our signature "call bell challenge," my call bell was never actually answered. An hour went by without a cabin crew member even stepping foot in the economy cabin.

Featured image by Featured photo by The Points Guy.
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Apply for The Platinum Card® from American Express
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Best luxury travel rewards card
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

5XEarn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year.
5XEarn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Intro Offer
    Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership.

    Earn 80,000 Points
  • Annual Fee

    $695
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

Sometimes it's worth a large investment to reap the benefits of a great credit card. That's exactly the case with the Amex Platinum card. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip.

Pros

  • The current welcome offer on this card is quite lucrative. TPG values it at $1,600.
  • This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. (Enrollment required for select benefits.)
  • The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway.

Cons

  • The high annual fee is only worth it if you’re taking full advantage of the card’s benefits. Seldom travelers may not get enough value to warrant the cost.
  • Outside of the current welcome bonus, you’re only earning higher rewards on specific airfare and hotel purchases, so it’s not a great card for other spending categories.
  • The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards.
  • Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
  • Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
  • Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Enrollment required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
  • American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
  • $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
  • Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Learn more.
  • Breeze through security with CLEAR® lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Learn more.
  • $695 annual fee.
  • Terms Apply.
  • See Rates & Fees