Skip to content

American, following Delta’s lead, asks employees to volunteer at the airport

June 08, 2021
3 min read
American, following Delta’s lead, asks employees to volunteer at the airport
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

This summer is going to usher in a busy travel season.

American Airlines isn't preparing only by adding new routes or upgauging existing ones with wide-body aircraft. On Monday, the Fort Worth-based carrier also sent out a plea to its management employees to ask them to volunteer at the airport, as first reported by Twitter user "JonNYC" and later confirmed by the carrier.

In a memo to employees, American is asking its corporate support teams, mostly those who sit in offices at the company's Skyview headquarters, to pitch it at the carrier's mega-hub at Dallas/Fort Worth (DFW) from June through mid-August. Though the volunteer program is launching this summer, the carrier plans to keep it up during busy operational periods in the future.

Want more airline-specific news? Sign up for TPG’s free new biweekly Aviation newsletter!

In a statement confirming the move, an American Airlines spokesperson explained:

As we look forward to welcoming back more of our customers this summer, we know they’re counting on us to deliver a reliable operation and help them feel comfortable as they return after many months away from traveling. That’s something our frontline teams are experts on as they regularly go above and beyond to take care of our customers. To ensure they have the support they need this summer and beyond, our corporate support teams will provide additional support at DFW.

American's recruiting employees to help in five different areas, mostly structured around key wayfinding locations, like airport entrances, TSA checkpoints and international baggage re-claim area. The carrier is hoping that this will help streamline the travel process for those first-time flyers who are just now returning to the skies after a nearly 18-month lockdown.

American is asking volunteers to pitch in at the airport (Photo by Zach Griff/The Points Guy)

AA is also asking for staff to support its wheelchair return and staging operation, as well as floaters who'll be used in various areas depending on demand.

Volunteers are expected to work six-hour shifts, and each employee will be asked to sign up for three shifts at a minimum. Though American says this is optional, it is "encouraging it if your workload allows."

Notably, no extra pay will be offered for those who volunteer. Aside from designated staff working at AA's headquarters, I wouldn’t expect to find flight attendants, pilots and other non-HQ employees working at the airport.

Sign up for our daily newsletter

The memo states that American isn't necessarily worried about airport staffing levels. Rather, the goal of this program is to ensure that the frontline teams have extra support during the busiest time periods.

American's move to recruit office-based staff to passenger-facing roles follows just weeks after Delta did something similar.

Related: It’s all hands on deck as Delta asks ‘volunteers’ to clean Sky Clubs

Delta is in the process of reopening all of its Sky Club airport lounges by this summer. Unfortunately, the Atlanta-based carrier is struggling to ramp up staffing as locations reopen, so it asked salaried employees to help volunteer with "cleaning, wiping tables, running food, restocking food buffets, etc."

It's not just airlines struggling to ramp up staffing as pandemic-weary travelers return to the road. A recent Reuters report citing Labor Department data shows that that hospitality businesses, including hotels and restaurants, are boosting pay as they try to rebuild their workforce to meet the increased travel demand.

Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Top offers from our partners

How we chose these cards

Our points-obsessed staff uses a plethora of credit cards on a daily basis. If anyone on our team wouldn’t recommend it to a friend or a family member, we wouldn’t recommend it on The Points Guy either. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners.
See all best card offers

TPG featured card

Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards

2 - 10X points
10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day

Intro offer

75,000 bonus miles
Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

Annual Fee

$395

Recommended Credit

740-850
Excellent
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023
Best card for premium perks while traveling
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10XEarn unlimited 10X miles on hotels and rental cars booked through Capital One Travel
5X5X miles on flights booked through Capital One Travel.
2X2 Miles per dollar on every purchase, every day
  • Intro Offer
    Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel

    75,000 bonus miles
  • Annual Fee

    $395
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

The Capital One Venture X card is one of the best all-round travel credit cards ever launched. Not only is it offering a tremendous welcome bonus, but cardholders can earn tons of miles on everyday spending and receive a 10,000-mile anniversary bonus to boot. Its annual fee is $395, but cardholders can count on up to $300 in statement credits toward travel booked through Capital One Travel each year and other valuable benefits like access to Priority Pass lounges and Capital One’s own growing family of airport lounges.

Pros

  • Excellent welcome offer worth 75,000 miles after you spend $4,000 on purchases in the first three months.
  • Up to $300 in annual travel statement credits toward bookings make through Capital One Travel.
  • 10,000 bonus miles (worth $100 toward travel) each account anniversary.

Cons

  • The $395 annual fee might be expensive for some, but this card’s benefits provide much more value than that.
  • If you don’t travel frequently, this might not be the best card for you.
  • Earn 75,000 bonus miles when you spend $4,000 on purchases in the first 3 months from account opening, equal to $750 in travel
  • Receive up to $300 back annually as statement credits for bookings through Capital One Travel, where you'll get Capital One's best prices on thousands of options
  • Get 10,000 bonus miles (equal to $100 towards travel) every year, starting on your first anniversary
  • Earn unlimited 10X miles on hotels and rental cars booked through Capital One Travel and 5X miles on flights booked through Capital One Travel
  • Earn unlimited 2X miles on all other purchases
  • Unlimited complimentary access for you and two guests to 1,400+ lounges, including Capital One Lounges and our Partner Lounge Network
  • Receive up to a $100 credit for Global Entry or TSA PreCheck®
  • Use your Venture X miles to easily cover travel expenses, including flights, hotels, rental cars and more—you can even transfer your miles to your choice of 15+ travel loyalty programs
  • Named editors' choice for "Best New Credit Card of 2021" by The Points Guy
  • Earn 10 miles per dollar when you book on Turo, the world's largest car sharing marketplace, through May 16, 2023