First look: Biz-class pods shine on American’s new and improved 787-8 Dreamliner
2020 isn’t all bad news for the aviation industry.
That's especially true if you're an American Airlines flyer. The Fort Worth-based carrier has overhauled the basic economy experience, permanently removed changes fees and introduced new rewards for hitting top-tier status.
But that's not all.
The next time you step foot on an AA wide-body plane, you might not recognize where you are. That's because the carrier has retired its Airbus A330 and aging Boeing 767 fleets in favor of newer and more fuel-efficient Boeing jets. Post-pandemic, American will exclusively operate the 777 and 787 Dreamliner for its long-haul jaunts.
And if you're especially lucky, you might even find yourself on one of American's new "baby" Dreamliners. Despite the pandemic, the carrier began taking delivery of factory-fresh 787-8s — the shortest variant of the Dreamliner — back in March. AA expects 13 more Dreamliners to enter the fleet by the end of 2021.
Because of the coronavirus, the first batch of new planes sat in storage until Nov. 5. Now, these "787Ts," as they're referred to internally, are gracing the skies.
You can track the first three jets with their registration codes: N870AX, N871AY, N872AN. Cirium schedules show that the 787-8 fleet will be based in Chicago, Dallas, Miami and Philadelphia through the end of the year, with many flying entirely domestic routes. However, you won't know which variant of the 787-8 will be operating your flight until just a few days before departure.
TPG spent some time on the newest bird, N872AN, and what follows is your first look inside.
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Flagship Business on the new 787-8
You’ll find the biggest improvements on the latest 787-8s in the flagship business-class cabin.
While the original block of 20 787-8 Dreamliners feature alternating forward- and rear-facing seats — dubbed Zodiac Concept D — these newer 787-8s sport AA's most advanced version of the Collins Super Diamond seat.
Each of the 20 reverse herringbone pods offers direct aisle access and converts to a fully flat bed at the touch of the seat-control screen.
Seats are spread across five rows in a 1-2-1 configuration. Note that row 5 is missing windows on both sides.
AA's Boeing 787--9s, as well as 28 of the 47 777-200s, also have Super Diamonds in business, but the ones on the new 787-8 have an improved design.
For one, they have a retractable privacy divider. This is a massive upgrade for anyone who has been stuck in the middle seat next to a stranger on an older 787-8.
On the new plane, half of the divider is fixed in the upright position, and the other half can be opened manually.
Another nifty addition is the mirror underneath one of the two storage compartments. This will definitely help me freshen up after a short six-hour hop to Europe.
The second storage compartment contains another big improvement — a new inflight entertainment remote control that appears to run the Android operating system.
Aside from transitioning to a fully touch-based control system, the remote has an "Air Mouse" mode. As you move the remote, the cursor on the seatback TV moves as well. When you've highlighted your selection, all you need to do is touch the remote to move to the next screen.
As a tech enthusiast, this is a cool feature that I'll definitely use when I'm reclined in bed mode.
The seatback screen also received a nice upgrade. There are new controls at the bottom of the monitor for brightness, volume, overhead lights and more.
Like the larger 787-9, each business-class seat has a shoulder strap that'll need to be worn for taxi, takeoff and landing.
Additionally, AA says these seats offer "open living space" around the footwell and ottoman area. That's definitely the case — and a notable enhancement — though it's hard to tell if there is any more space than you'll find on other comparable products.
Business travelers and road warriors will be thrilled to know that the new batch of 787-8 have ViaSat Wi-Fi. This satellite-based service offers much faster speeds than AA's older Panasonic system on the original set of 787-8 Dreamliners. (And with AA's new Wi-Fi pass, accessing the internet across planes is easier than ever.)
Right behind the cabin is a self-serve bar area reserved exclusively for the 20 business-class passengers. This also serves as the welcome area for flyers as they board the new Dreamliner.
All in all, the new business-class seat is dramatically better than the one on the older 787-8s. In fact, it's likely the second-best in the entire flight, just below the Safran Cirrus pods you'll find on the 777-300ER. It's just too bad AA didn't take a design cue from its joint venture partner across the pond and install doors on these pods.
Premium economy of the new 787-8
Though biz products differ widely across the AA fleet, the premium economy offering is the exact opposite.
AA outfits its wide-body jets with the Rockwell Collins MiQ premium economy seat. The same is true on the new 787-8.
This recliner — nearly identical to the domestic first-class seats — is quite comfortable. Each seat sports an industry-average recline and has a footrest built into the seat in front. Those in the bulkhead have a footrest and leg rest, something to consider if you're faced with the choice of where to sit.
Premium economy on the new 787-8 is arranged in a 2-3-2 configuration, spread across four rows.
The bi-fold tray table pops out from the armrest, and you can find a power outlet and USB port in the second armrest.
There's also a slightly updated inflight entertainment remote on this "baby" Dreamliner. It wasn't immediately clear if there were any enhancements other than the new design.
Main cabin on the new 787-8
Of the three cabins on the new Dreamliner, coach is the one that's changed the most.
American Airlines has installed a totally new economy seat — the Rockwell Collins Aspire seat — on the 787-8.
Each row is arranged in a 3-3-3 configuration, except for row 19 and rows 30 and 31, which are in a 2-3-2 arrangement.
Though parties of two might opt for the "couple seats," note that they are quite close to the galley and lavatories — ambient noise might be bothersome.
In total, there are 48 extra-legroom Main Cabin Extra seats and 138 seats in coach, all split across two cabins.
Each has a seat-back monitor, extendable bi-fold tray table and power outlet.
Note that rows 27 and 28 have misaligned windows.
The Aspire seat is definitely slimmer than the ones you'll find on the older 787-8s.
So, is it an improvement? Well, that comes down to personal preference. There's definitely more space between your seat and the back of the one in front of you, but there's less padding than beforehand — something many fliers find to be far less comfortable. (United installed the same coach seats on its new 787-9 Dreamliner.)
On longer flights, some might prefer the older 787-8. Me? I'll try applying my systemwide upgrades to bump to biz.
Bottom line
The new American Airlines 787-8 Dreamliner is a marked improvement from the original 20 already flying for the carrier.
The business-class pods are now some of the best in the fleet, and a massive upgrade compared to the old alternating ones. With a brand-new seat, the coach cabin received a major update as well. Premium economy is largely unchanged, but that's not a bad thing.
Across the board, each cabin received some tech enhancements as well. With new remotes and seat-control buttons, the inflight entertainment system is purpose-built for the future. Plus, with speedier ViaSat Wi-Fi, the new 787-8s will be some of the most tech-forward jets in the AA fleet.
Now, I'm just dreaming of the day when I can board one of these 787s bound for a far-flung destination.
All photos by Zach Griff/The Points Guy
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| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
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Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.
Rewards Rate
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 3X | Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com. |
| 2X | Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Intro Offer
You may be eligible for as high as 100,000 Membership Rewards® Points after spending $6,000 in eligible purchases on your new Card in your first 6 months of Membership. Welcome offers vary and you may not be eligible for an offer.As High As 100,000 points. Find Out Your Offer.Annual Fee
$325Recommended Credit
Credit ranges are a variation of FICO® Score 8, one of many types of credit scores lenders may use when considering your credit card application.Excellent to Good
Why We Chose It
There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)Pros
- 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
- 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
- Packed with credits foodies will enjoy
- Solid welcome bonus
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
- Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
- $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
- $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
- Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.