Why airline schedule changes are loaded on weekends
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“This weekend, we’ll load a revamped schedule” wrote Oscar Munoz, United’s CEO, and Scott Kirby, United’s President, in an April 15 memo to employees.
Throughout the coronavirus pandemic, we’ve seen airlines across the world quickly slash schedules, reduce frequencies and park large portions of their fleet. But, when a carrier announces a schedule change, you typically have to wait for the weekend to get the full scoop.
Take for instance the massive scale-back in flight operations in the New York metro area. United was the first major carrier to suspend most of its New York operations. Guess when that change was filed? Saturday night, April 4. American and Delta followed suit later that same weekend. Come Monday, April 6, New York lost most of its flights operated by the U.S. big three.
Though we’re living in unprecedented times, one thing that’s remained consistent throughout: Whether it’s a new route, a dropped route or a simple frequency change, airlines usually file those schedule updates on a weekend — particularly on Saturday nights.
Turns out, there are actually a few reasons for this. (And no, it’s not just so that aviation journalists have to work on Sundays).
Saturday nights are the ideal time for airlines to load schedule changes since it’s the quietest in terms of booking activity, particularly with business travelers. As John Grant, senior aviation analyst at OAG, explained to TPG, “systems are normally at their lowest levels of activity then.”
With fewer people searching for flights, combined with the fact that airlines aren’t doing much flying on Saturday nights, it makes sense that this is the preferred time to load schedule updates to the GDS, or global distribution system.
Grant continued to explain another important reason for this practice. When changes are filed, passengers with existing reservations are going to need to be notified and rerouted. By waiting for the quietest night of the week, these automated rebooking system won’t get overloaded.
When an airline cancels a route, “you literally have to ‘clear’ the flight of all reservations and place them somewhere before you can do a cancellation,” Grant said. This takes up an immense amount of bandwidth, and processing these changes during a busy weekday could crash an airline system.
In fact, this is also one reason why we see so many incremental schedule changes loaded in multi-week batches. Since “the volume of work involved in rebooking passengers is immense,” airlines sometimes split the updates across multiple weekends to avoid overwhelming the backend.
There are some other important considerations too. Major carriers typically have lots of codeshare partners. “Airlines need to advise the codeshare partner when the schedule change takes place to ensure services, connections, etc. are synchronized in each other’s respective systems,” Grant explained. This complicates the backend process, giving airlines another reason to choose the quietest night of the week to make such changes.
In fact, this is the same logic for why airlines perform updates to reservation systems over the weekend. For instance, when American and US Airways merged, they used a weekend to transition all US Airways bookings to American’s Sabre system. Grant noted “these are huge, huge tasks,” and airlines choose weekends — and Saturday night in particular — since that’s “when the maximum amount of resources are available.”
So, the next time you wake up Sunday morning to an email with the subject line “Your flight’s been changed,” you now know why.
All photos by the author.
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