Air Canada reservation migration starting Nov. 18; no ticket changes or new reservations overnight

Nov 17, 2019

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This story has been updated with the exact times of the service outage.

Between 8pm EST on Monday, November 18 and 9am EST on Tuesday, November 19, customers will be unable to book new tickets or change existing reservations as Air Canada migrates to a new reservation system. The Air Canada website is warning guests to make any necessary changes before the update, as once the migration begins both the website and phone agents will be unable to access bookings.

The downtime also extends to both advanced seat selection and same-day flight changes, though Air Canada notes that same-day changes will be unavailable for some time. Those looking to change their flights on the day of travel will need to do so in person at an Air Canada check-in desk.

While changes and new reservations aren’t possible, Air Canada is stating that online and mobile check in and check in via kiosks will still be available. Guests will also be able to track flights online and through the app.

Passengers flying during this period may be heavily affected, especially in cases of irregular operations, such as delayed or canceled flights or missed connections. Those who will be traveling should prep themselves for longer wait times at the airport and be sure to have backup plans available in case issues occur, as Air Canada agents will have limited capability to solve problems.

Featured photo courtesy of Air Canada. 

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