Glitch: Many Air New Zealand award flights not bookable with United miles
Andrew Kunesh is a senior editor at The Points Guy covering loyalty programs. He's been a miles and points fanatic since 2014 and previously wrote for Upgraded Points and Credit Karma. Outside of the travel world, Andrew is a cyclist, craft coffee aficionado and — despite now living in NYC — a Chicagoan at heart.
Aug. 11, 2022
•
2 min read
Glitch: Many Air New Zealand award flights not bookable with United miles
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If you're looking for flights to, from or within New Zealand, don't plan on using your United miles (for now).
Right now, United MileagePlus members are reportedly unable to book many Air New Zealand award tickets due to a website glitch. Currently, many Air New Zealand award flights that show on the Air Canada Aeroplan website and other Star Alliance partner search engines aren't showing on the United website.
Thankfully, United told View From The Wing that this is a temporary error and that Air New Zealand awards should return soon. TPG has reached out to United to ask for a more specific timeline.
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TPG verified this with a handful of test searches on short- and mid-haul award flights and found many inconsistencies. For example, Air Canada Aeroplan shows many nonstop award flights from Auckland to Christchurch on Air New Zealand.
Meanwhile, United's website only shows connecting award tickets on this date.
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Likewise, this February flight from Wellington to Sydney has nonstop award space on the Air Canada website, but not the United website.
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(Screenshot from aircanada.com)
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This isn't the first time we've seen United unable to access partner award space. Last summer, for example, United frequent flyers couldn't book many Lufthansa award tickets. Thankfully, this issue was quickly resolved.
We hope that United MileagePlus members will be able to book Air New Zealand awards again soon. Award space on their long-haul routes to the U.S. has almost always been limited, but its short- and mid-haul route networks often have award space and can be useful for exploring a recently-reopened New Zealand.
As always, we'll update this post when we have more information.
Featured image by AFP via Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
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| 5X | Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. |
| 5X | Earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel. |
Intro Offer
Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership.Earn 80,000 PointsAnnual Fee
$695Recommended Credit
Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.670-850Excellent/Good
Why We Chose It
Sometimes it's worth a large investment to reap the benefits of a great credit card. That's exactly the case with the Amex Platinum card. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip.Pros
- The current welcome offer on this card is quite lucrative. TPG values it at $1,600.
- This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. (Enrollment required for select benefits.)
- The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway.
Cons
- The high annual fee is only worth it if you’re taking full advantage of the card’s benefits. Seldom travelers may not get enough value to warrant the cost.
- Outside of the current welcome bonus, you’re only earning higher rewards on specific airfare and hotel purchases, so it’s not a great card for other spending categories.
- The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards.
- Earn 80,000 Membership Rewards® points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Apply and select your preferred metal Card design: classic Platinum Card®, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
- Earn 5X Membership Rewards® Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards® Points on prepaid hotels booked with American Express Travel.
- Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts® or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card®.
- $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Enrollment required.
- $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
- American Express has expanded The Centurion® Network to include 40+ Centurion Lounge and Studio locations worldwide. There are even more places your Platinum Card® can get you complimentary entry and exclusive perks.
- $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline.
- $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Uber Cash and Uber VIP status is available to Basic Card Member only.
- Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Enrollment required. Learn more.
- Breeze through security with CLEAR® lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Learn more.
- $695 annual fee.
- Terms Apply.
- See Rates & Fees