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After a short outage, Lufthansa awards are back on United MileagePlus

Sept. 26, 2022
3 min read
Lufthansa and United planes at the gate in Frankfurt airport
After a short outage, Lufthansa awards are back on United MileagePlus
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Editor's Note

/em></strong><em> On Sept. 27, 2022, United told TPG that MileagePlus awards on Lufthansa have been restored. The following post reported the initial outage.

United MileagePlus members do not currently have access to most Lufthansa award space.

A TPG reader recently reported that Lufthansa awards have not been available on the United website despite appearing on Air Canada, ANA and other Star Alliance partner websites. We've verified this on various routes.

For example, Air Canada Aeroplan shows Lufthansa and United economy-class award tickets from Denver International Airport (DEN) to Frankfurt Airport (FRA) on Oct. 27.

AIRCANADA.COM

The Lufthansa and United awards are bookable using LifeMiles, the points currency for Star Alliance carrier Avianca.

LIFEMILES.COM

However, United’s website is not showing the Lufthansa flight — instead, you can only book the United flight.

UNITED.COM

The same goes for this flight from Dallas Fort Worth International Airport (DFW) to Frankfurt. Air Canada, Singapore Airlines, Avianca and ANA all show award availability in economy class for one passenger.

SINGAPOREAIR.COM

However, when we search on the United website, only United connecting economy class seats are available.

UNITED.COM

This isn't the first time we've seen United have this issue. In July 2021, some of Lufthansa's award space disappeared from MileagePlus until returning later in the year. This time, however, the issue seems more widespread based on our tests.

In a comment to TPG, a United spokesperson said, "We are aware of this issue and are actively working with our partners to restore the Lufthansa award option as quickly as possible." This leads us to believe that this is a website issue and that Lufthansa awards will soon return to United MileagePlus.

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Related: The best websites for searching Star Alliance award availability

Bottom line

Right now, United MileagePlus members cannot book most Lufthansa award tickets.

To book a Lufthansa award, you'll have to look into other Star Alliance points currencies. In the meantime, we recommend booking Lufthansa award tickets with Air Canada Aeroplan or Avianca LifeMiles as both programs do not pass on fuel surcharges.

We're hopeful that Lufthansa award tickets will be bookable with United miles soon. We'll update this article when we have updated information.

Additional reporting by Andrew Kunesh.

Featured image by NATE HOVEE/SHUTTERSTOCK
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
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TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

10xEarn 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards®.
5xEarn 5x total points on flights through Chase Ultimate Rewards®.
3xEarn 3x points on other travel and dining.
1xEarn 1 point per $1 spent on all other purchases
  • Intro Offer
    Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®

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  • Annual Fee

    $550
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    740-850
    Excellent

Why We Chose It

If you are looking to take your premium rewards to the highest level, this card is really a no brainer in our eyes. Chase's Ultimate Rewards make points easy to redeem, with a wide range of 10 airline and three hotel transfer partners and a friendly user interface. Despite the high annual fee, Chase is consistently adding new benefits to keep the card competitive in a fierce premium rewards field.

Pros

  • $300 annual travel credit as reimbursement for travel purchases charged to your card each account anniversary year
  • Access to Chase Ultimate Rewards hotel and airline travel partners
  • Unlimited 3x points on the broad category of travel and dining
  • 50% more value when you redeem your points for travel through Chase Ultimate Rewards®
  • Broad definitions for travel and dining bonus categories

Cons

  • Steep $550 annual fee
  • May not make sense for people that don't travel frequently
  • You must spend the $300 travel credit before earning 3x points for travel and dining
  • No automatic hotel elite status
  • Earn 80,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $1,200 toward travel when you redeem through Chase Ultimate Rewards®
  • $300 Annual Travel Credit as reimbursement for travel purchases charged to your card each account anniversary year.
  • Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Ultimate Rewards® immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases
  • Get 50% more value when you redeem your points for travel through Chase Ultimate Rewards®. For example, 80,000 points are worth $1,200 toward travel
  • 1:1 point transfer to leading airline and hotel loyalty programs
  • Access to 1,300+ airport lounges worldwide after an easy, one-time enrollment in Priority Pass™ Select and up to $100 application fee credit every four years for Global Entry, NEXUS, or TSA PreCheck®
  • Count on Trip Cancellation/Interruption Insurance, Auto Rental Collision Damage Waiver, Lost Luggage Insurance and more