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Hotel fees hit a new level of absurdity with "utility surcharge" at one property in Las Vegas

May 21, 2021
4 min read
Delta Trainer Refinery
Hotel fees hit a new level of absurdity with "utility surcharge" at one property in Las Vegas
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A la carte pricing has been a growing trend in the travel industry, with more and more providers cutting back parts of their "typical" services to offer lower prices (see: Economy, Basic). But with hotels, this model has led to an even greater proliferation of resort fees — mandatory added costs to a stay that frequently offer little-to-no actual, real-world value for guests.

And today, we're learning about what may be the most absurd fee yet.

As first reported by Vegas Unfiltered on Twitter, one property in Las Vegas is now tacking on a surcharge of $3.95 per night as a "utility fee" — and if you're booking directly with the property, it's not even disclosed during the booking process.

The offending hotel here is the adults-only Artisan Hotel Boutique, situated just off the Las Vegas Strip. When you visit the property's website and search for a room, you'll see a number of dates with seemingly-low prices.

Hotel rates at the Artisan Hotel in Las Vegas for June and July of 2021
(Screen shot courtesy of Artisan Hotel)

However, those $45-per-night rates nearly double once you factor in the various additional costs.

For starters, there's a $19.95 nightly resort fee — that's actually $22.62 when you include the 13.38% Las Vegas hotel tax. But amazingly enough, there's zero mention of what this actually gets you. It can't be the valet parking, since that's currently suspended, nor can it be for Wi-Fi, since the hotel's website specifically says that's "ALWAYS FREE" (per the below screen shot).

Details on the free services that are included at the Artisan Hotel in Las Vegas
(Screen shot courtesy of Artisan Hotel)

Then there's the utility fee — that's notably not even disclosed on the hotel's own website during the booking process. Here's the price breakdown for a one-night stay on June 21, 2021:

Price breakdown at the Artisan Hotel in Las Vegas

Note the "Taxes" section. As noted above, Las Vegas imposes a 13.38% hotel tax — but on a $45 room rate, that should only be $6.02. However, you're paying an extra $4.48 above and beyond that amount.

So where is this coming from?

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Fortunately, third-party travel sites offer some insight — like these side-by-side screen shots from Expedia.com (left) and Hotels.com (right).

Utility fee at the Artisan Hotel Las Vegas
Screen shots courtesy of Expedia.com and Hotels.com)

And when you add a 13.38% tax to the $3.95 utility fee, you get ... $4.48.

It's hard to decide which is worse: the lack of disclosure or the fact that the hotel is charging a fee for the use of utilities during the stay. Can I turn off the air conditioning to avoid this fee?

What's next? A "fresh air" fee for breathing oxygen in the building? A "concrete" fee for driving or walking on the pavement?

Related: First to go were airline cancellation fees, next should be hotel resort fees

Sure, paying an additional $4.50 per night isn't going to break the bank for most travelers, but this represents a worrying development for a trend that's entirely consumer-unfriendly. Any added fee — and there are some "creative" (read: awful) fees that some hotels have implemented — is effectively a way for hotels to obscure the true price of a stay. The initial search results show one rate, but the actual price you pay winds up being significantly higher.

In fact, we've seen a handful of lawsuits over these fees — going after providers like MGM Resorts, Hilton and Marriott.

This approach stands in contrast to airline tickets, where the results page must show the all-in price — including government-imposed taxes as well as those pesky fuel surcharges. There's no surprise at checkout; the initial price you see is the one you'll pay.

Las Vegas is notorious for these fees, but this "utility fee" represents an absurd new low for the industry. Here's hoping that this will be walked back, but given the trends of the last few years, I'm not holding my breath.

Featured image by Bloomberg via Getty Images
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

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  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
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  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.