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How to refund a British Airways Avios redemption online

Oct. 04, 2022
3 min read
British Airways Premium Economy Seats
How to refund a British Airways Avios redemption online
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After a frustrating two years, Avios redemptions can once again be canceled and refunded online.

This will be music to the ears of anyone who has spent hours on hold with the British Airways Executive Club call center during the last two years and — more often than not — was told to call back later due to “unusually high call volume.”

The new functionality has been added to the "Manage My Booking" section of the British Airways website. As first reported by Head For Points, it allows for easy online cancellations with all Avios and fees, taxes and surcharges refunded (minus cancellation fees, as discussed below).

Here’s how it works.

How to cancel an Avios redemption online

First, navigate to the "Manage My Booking" section of any Avios redemption you wish to cancel, either by searching your upcoming bookings in your Executive Club account or entering your six-digit PNR. Then, click on the blue "Manage My Booking" bar at the bottom of the page, which will bring up the following options:

BRITISH AIRWAYS

From here, click on the "Cancel booking" option and you will be directed to a consent page. Here, you will need to confirm you have the consent of all passengers to cancel and refund the booking online.

BRITISH AIRWAYS

Related: Maximizing the British Airways distance-based award chart

You will then see your online cancellation options.

You can cancel Avios redemptions online for flights operated by British Airways or its partner airlines. In my case, a flight operated by Finnair can be refunded with a cancellation fee of 35 British pounds ($39.77) per person. So, since I paid 116.74 British pounds ($132.66) in fees, taxes and surcharges, I would receive a cash refund of 46.74 British pounds ($53.11). I was charged a 70 British pounds ($79.55) cancellation fee for two passengers.

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The full 33,000 Avios redeemed for these flights would be refunded to my Executive Club account.

BRITISH AIRWAYS

The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) — for example on a Reward Flight Saver — the cancellation fee would be the full amount of the fees, taxes and surcharges paid. This is particularly useful for anyone choosing to pay only $0.57 per flight for a Reward Flight Saver, as the cancellation fee is almost nothing.

Remember that Avios redemptions for flights leaving less than 24 hours in advance cannot be refunded online.

Related: The ultimate guide to British Airways Avios

Bottom line

This is a long overdue and welcome improvement to the Executive Club program. Though British Airways wait times have improved from 12 months ago, it is still far better to be able to cancel and refund Avios redemptions online yourself rather than calling someone to do it for you.

Featured image by BEN SMITHSON/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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Terms & restrictions apply. See rates & fees
Best for the well-traveled foodie
TPG Editor‘s Rating
Card Rating is based on the opinion of TPG‘s editors and is not influenced by the card issuer.
4 / 5
Go to review

Rewards Rate

4XEarn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S.
4XEarn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
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    Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.

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  • Annual Fee

    $250
  • Recommended Credit
    Credit ranges are a variation of FICO© Score 8, one of many types of credit scores lenders may use when considering your credit card application.

    670-850
    Excellent/Good

Why We Chose It

There's a lot to love about the Amex Gold card. It's been a fan favorite during the pandemic because of its fantastic rewards rate on restaurants (that includes takeout and delivery in the U.S.!) and U.S. supermarkets. If you're hitting the skies soon, you'll also earn bonus points on travel. Paired with up to $120 in Uber Cash (for U.S. Uber rides or Uber Eats orders) and up to $120 in annual dining statement credits at eligible partners, there's no reason that the foodie shouldn't add this card to their wallet. Enrollment required.

Pros

  • 4x on dining at restaurants and U.S. supermarkets (on the first $25,000 in purchases per calendar year; then 1x)
  • 3x on flights booked directly with the airline or with Amex Travel
  • Welcome bonus of 60,000 points after spending $4,000 in the first six months

Cons

  • Weak on travel outside of flights and everyday spending bonus categories
  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber/food credits
  • Few travel perks and protections
  • Earn 60,000 Membership Rewards® points after you spend $4,000 on eligible purchases with your new Card within the first 6 months of Card Membership.
  • Earn 4X Membership Rewards® Points at Restaurants, plus takeout and delivery in the U.S., and earn 4X Membership Rewards® points at U.S. supermarkets (on up to $25,000 per calendar year in purchases, then 1X).
  • Earn 3X Membership Rewards® points on flights booked directly with airlines or on amextravel.com.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year.
  • $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Enrollment required.
  • Choose the color that suits your style. Gold or Rose Gold.
  • No Foreign Transaction Fees.
  • Annual Fee is $250.
  • Terms Apply.
  • See Rates & Fees