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Our site may earn compensation when a customer clicks on a link, when an application is approved, or when an account is opened with our partners, and this may impact how or where these products appear. While we don't cover all available credit cards, our editorial team creates and maintains all of the analysis of these cards, and our content is not influenced nor subject to review by any credit card company, bank or partner prior to (or after) publication. Please view our advertising policy and product review methodology for more information.
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How to cancel your Capital One Travel booking online
Andrew Kunesh is TPG's Points & Miles editor. He has been active in the points and miles space since 2014, using them to travel far and wide around the world. He is originally from Chicago but moved to New York City after graduating from DePaul University. His work is featured on Credit Karma, UpgradedPoints, ValuePenguin and various other travel and finance publications. He currently holds Delta Diamond Medallion and Marriott Titanium status, and 20+ credit cards that each have a special place in Andrew's wallet.
October 18, 2020 • 8 min read
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Quick summary
Capital One Travel allows users to redeem points for flights, hotels and car rentals, but cancellations and changes can be more complex than booking directly with providers.
Travel waivers related to the coronavirus outbreak may allow free changes or cancellations, but standard provider policies and fees apply if no waiver is in place.
Flights with select U.S. airlines departing more than five days out can be canceled online; other changes require calling customer service, which may involve long wait times.
Refunds are generally processed according to the provider's policy, and may be issued as travel credits or returned to the original payment method depending on circumstances.
What to consider
Travel waivers may override standard cancellation fees, but eligibility depends on provider and timing.
Refunds for canceled flights are often issued as future travel credits unless canceled within 24 hours of booking or due to a schedule change.
Hotel and car rental cancellations should be completed online, but calling may help waive fees during special circumstances.
What you'll miss from the article
Step-by-step instructions for canceling or changing bookings through the travel portal, plus tips for navigating provider policies and securing the correct refund.
Generated by AI with support from our editorial team.
Update: Some offers mentioned below are no longer available. View the current offers here.
If you recently applied for the Capital One Venture Rewards Credit Card, you're probably considering redeeming the sign-up bonus through Capital One Travel. This portal makes it easy to redeem points for flights, hotels and car rentals without blackout dates or worrying about award space. But when it's time to cancel or change a ticket, the Capital One process isn't as easy as if you booked airfare directly with the airline or a hotel. This is especially true if you're covered by a travel waiver issued because of the global coronavirus outbreak.
In this article, we'll walk you through how to cancel airfare, hotel and rental car bookings through Capital One Travel.
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First, check your carrier’s website for information
These waivers are issued when an airline or other travel company expects to cancel lots of reservations. More often than not, they let you change or cancel tickets for free. Any travel not covered by a travel waiver will be subject to the airline, hotel or rental car company's standard cancellation fees.
Capital One is listing all of the major airline travel waivers on the coronavirus advisory page. Additionally, we've covered many of the major airline and hotel group's coronavirus cancellation policies:
(Photo by Patrick T. Fallon/Bloomberg/Getty Images)
At this time, you can cancel flights booked with specific U.S. airlines that have departure dates more than five days away through the Capital One website. These airlines include Alaska Airlines, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue and United Airlines.
To cancel a ticket online, head to the Capital One Travel website and sign in to your account. Then, head to the My Trips page, select the reservation you'd like to cancel and follow the on-screen prompts to cancel. According to the Capital One Travel website, you'll receive a cancellation confirmation via email and Capital One will work with the airline to cancel your ticket as fast as possible.
To cancel airfare operated by another carrier or a ticket that's set to depart in the next five days, call Capital One Travel at 844-527-6779. Note that Capital One Travel is experiencing high call volume, so you may experience long wait times when you call in.
Make sure to have a copy of your reservation and any applicable travel waivers in hand when you call Capital One Travel to cancel a trip. You can use this information to ensure that you're being refunded the proper amount for your reservation.
Capital One's website notes that all refunds will be "processed based on the airline’s policy." So the amount you'll be refunded depends on the airline's travel waiver and other applicable policies. In some cases, nonrefundable airfare is not eligible for a refund to the original form of payment. In this case, you will likely be issued an airline travel certificate that can be used toward a future trip.
There are some exceptions to this rule, however. For example, if you’re canceling travel within 24 hours of booking, you are entitled to a refund to your original payment form, per Department of Transportation (DOT) regulations. All bookings eligible for a full refund will have said refund credited to the original form of payment (points or cash).
Make sure to ask how and when your refund will be issued while you’re on the phone with a Capital One Travel representative. This will clarify any confusion upfront and ensure that you don’t need to call back when it’s time to use your travel credit.
What if I want to change my flight instead of canceling?
(Photo by hatawut Chaemchamras/EyeEm/Getty Images)
Capital One Travel's phone representatives can help you change a reservation too. Many travel waivers issued by U.S. and international carriers are allowing free changes and cancellation. So if your waiver allows for it, you should be able to change a reservation via phone per your carrier's travel waiver.
If you're not covered by a waiver, you will likely be charged a change fee. This can be over $200, depending on the airline you booked with, so check your airline's change policy for more info.
To cancel hotel and car rental reservations, navigate to the My Trips section on the Capital One Travel website and select the itinerary you'd like to cancel. Then follow the on-screen prompts to cancel.
During the coronavirus outbreak, Capital One Travel has stated that customers who are not due a refund for a hotel or car rental reservation should call to see if the cancellation fee can be waived. We recommend doing this at least 24 hours before your departure date.
Will I be refunded in points or as a statement credit?
Capital One told TPG that customers eligible for a refund will have the refund applied to their original form of payment. So if you paid with Capital One miles, your miles will be credited back to your Capital One account.
Again, please keep in mind that most flights will be refunded in the form of a flight credit. In this case, it's not possible to receive a statement credit or points refund for canceled flights unless you're canceling within 24 hours of booking or due to a schedule change.
That's all there is to it. Capital One Travel may not be the most user-friendly when it comes to cancellations, but their staff is ready to help. Make sure to cancel your hotel and car rental bookings online and be patient if you need to call to cancel airfare.
Once you have your airline voucher or refund in your account, stay tuned to TPG and keep up on the CDC's travel guidelines as you decide when it's right for you to travel again. Stay safe out there!
TPG resources
Here at TPG, we want to make sure our readers are up to date on how the coronavirus outbreak is changing the travel industry. We've put together a series of news stories, guides and articles of advice covering what's going on and how it impacts you. Check out our coronavirus hub page for all of our content related to the outbreak.
Don't know where to start? Here are a few guides that might help you if you're considering changing or canceling travel due to the coronavirus:
By commenting, you agree to our Community Guidelines to help create a positive space for conversation. The responses below are not provided or commissioned by the bank advertiser, our partners, or The Points Guy (“TPG”). They have not been reviewed, approved, or otherwise endorsed by any of these parties. All responses are submitted by individual contributors, and neither the bank advertiser, our partners, nor TPG are responsible for ensuring that all posts and/or questions are answered.
