Complete guide to changing and canceling award tickets
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When an airline changes or cancels a flight because of weather, crew scheduling, maintenance or another reason, you as the passenger are rarely offered compensation. However, when you need to change or cancel your own reservations, you can be hit with fees on some airlines. Thankfully, many airlines have gotten rid of these permanently in response to the coronavirus pandemic.
For the airlines that haven’t, there are some tricks to minimizing or avoiding these fees on paid flights altogether, especially if you were scheduled to travel during the ongoing coronavirus outbreak.
We’ve rounded up everything you need to know about changing and canceling your flight, giving you a one-stop shop for avoiding change and cancellation fees once they’re reinstated. These tips can save you thousands of dollars depending on how many people are traveling on your itinerary, so they’re worth keeping in mind as you go about your travels.
The best ways to avoid airline change and cancellation fees
We’ll take a closer look at change and cancellations fees in a bit, but for now, here’s a list of some possible strategies:
- Look for a travel waiver.
- Keep an eye out for schedule changes.
- Remember the 24-hour rule.
- Have a good reason.
- Consider your credit card coverage.
- Earn elite status.
- Use a credit card travel credit to cover your fees.
- Don’t pay cancellation or change fees until you have to.
Overview of change fees
Change fees are charged by some airlines when you adjust your itinerary. Generally speaking, you’ll need to pay a flat fee in addition to the fare difference for moving to a new flight. These fees can vary depending on the airline, destination or even how far in advance you make the change.
Things change a bit when you’re looking to make a last-minute flight change, generally on the day of your departure. Many airlines offer same-day changes for a low fee, and these are often waived for certain tiers of elite status. The benefit of same-day changes is that you do not have to pay a fare difference when moving to a more expensive flight.
One last word of warning: Many U.S. airlines won’t let you cancel or change basic economy tickets unless there’s a very special circumstance like a schedule change or travel waiver, so keep this in mind when booking a flight in basic economy.
Overview of cancellation fees
As the name suggests, cancellation fees are typically charged when you need to cancel a non-refundable flight completely. These vary from airline to airline, and in most cases, you’ll be issued a travel credit when you cancel your flight. That’s less the applicable cancellation fee. Almost all major U.S. airlines don’t offer refunds to your original payment method unless you’re subject to special conditions like a schedule change (more on that soon).
Change and cancellation policies by airline
Each airline has its own cancellation and change policies, and some are more restrictive than others. Here’s a look at all of the U.S. airlines and their respective policies for paid tickets. Note that these don’t include travel waivers and other special exceptions that I’ll cover later in the article. Many are offering flexibility related to the coronavirus outbreak.
Alaska Airlines removed change and cancellation fees permanently in response to the coronavirus pandemic. That said, you must change or cancel your flight before departure to be eligible for flight credit. If you choose to change a flight, you will be liable for any fare difference. Saver fares — Alaska’s term for basic economy — cannot be changed or canceled. All award tickets can be changed or canceled for free.
Same-day confirmed changes are $50, or $25 for flights entirely in California or Alaska Airlines’ shuttle markets — and are also waived for MVP Golds and 75Ks. You do not have to pay a fare difference for these changes.
Despite its status as a low-cost carrier, Allegiant imposes a relatively-tame $25 fee per person per segment when you change or cancel your ticket. However, any changes or cancellations must be made within seven days of departure unless you’ve purchased Trip Flex. This add-on allows a one-time change or cancellation until one hour before departure, though you can’t add it after the fact. You must commit to purchasing this protection at the time of booking.
American Airlines no longer charges change or cancellation fees for flights within the U.S. or to/from Canada, the Caribbean, Central America, Mexico, Puerto Rico or the U.S. Virgin Islands. Further, all other international itineraries starting in the U.S. aren’t subject to change or cancellation fees. You will only pay the fare difference when changing flights.
Unfortunately, this does not apply to basic economy tickets. These tickets cannot be changed or canceled unless there is a travel waiver in place.
Check out this guide for more details on changing or canceling your American flight.
Delta Air Lines
Like American, Delta Air Lines no longer charges change or cancellation fees on flights within the U.S. or international itineraries starting in the U.S. You’re only liable for the fare difference if you need to change to a more expensive flight. As you might expect, basic economy tickets cannot be changed or canceled.
Check this link for more details on Delta’s change and cancellation fees.
Frontier imposes no change fees for flights more than 60 days from departure. However, there’s a $39 change fee from 59 to 14 days from departure. That climbs to a $59 fee within 14 days of departure. The carrier has no change fees if you purchase its add-on option called The Works. All of these change fees are in addition to any fare differential.
Check this link for more details on Frontier’s change and cancellation fee.
Hawaiian doesn’t charge change or cancellation fees on Main Cabin fares or higher. You’re only liable for paying the fare difference if switching to a more expensive flight.
JetBlue doesn’t charge change or cancellation fees unless you’re booked in Blue Basic. These tickets cannot be changed or canceled. You are only liable for paying the fare difference if you move to a more expensive ticket. Do note that you will be charged a $25 fee if you process your change or cancellation over the phone. Further, same-day changes cost $75 and the fee is waived for Mosaic elite members.
Southwest is famous for not charging change or cancellation fees, though you’ll have to make up for any difference in fares. However, you can also receive a credit if the fare goes down. The credit can only be used by the person whose name originally appeared on the ticket. However, you change an award ticket that has dropped in price, surplus points are redeposited in the member’s account and can later be used for travel by anyone. Just note that you must cancel paid Wanna Get Away reservations at least 10 minutes before your scheduled departure time. Otherwise, you’ll forfeit the entire value of your ticket.
Check this link for more details on Southwest’s fare options.
Like Frontier, Spirit charges has a tiered system for flight change and cancellation fees. Changes made 60+ days from departure are free. Then, flights changed or canceled 15 to 59 days from departure are $39, 7 to 14 days are $59 and 0 to 6 days are $79. Spirit elite members are also eligible for free same-day standby to an earlier flight.
United removed change and cancellation fees for all flights within the U.S. and Puerto Rico, between the U.S. and Mexico and the Caribbean and all international flights departing the U.S. Of course, this doesn’t apply to basic economy tickets and you’re liable for any fare difference.
How to avoid change and cancellation fees
In some special circumstances, the airline may be willing to waive your change or cancellation fees. We introduced the list of ways to avoid change and cancellation fees at the outset of this guide, but below is a deep dive into possible strategies you can use.
Look for a travel waiver
Travel waivers are usually issued during times when airlines anticipate significant numbers of delays or cancellations. For example, during bad weather, natural disasters or — more recently — virus outbreaks, many airlines will adjust their operations, and they’d rather provide flexibility for travelers in advance than try to accommodate you at the airport. The specifics of travel waivers vary by airline and the specific reason for the waiver, but they usually let you change or even cancel your flight(s) without incurring fees.
You can find travel waivers on the airline’s website. Generally, these will show at the top of the website and on-screen when check-in for your flight. The airline may even email you if you’re eligible for a travel waiver, so make sure to keep your eyes on your inbox before you travel if you think there will be a waiver in place.
As noted above, the most recent waivers that many airlines are offering related to the coronavirus outbreak. In most cases, airlines are letting customers change flights for free throughout May, but make sure to check with your airline for specifics.
Keep an eye out for schedule changes
Another way to get out of paying change and cancellation fees is if your flight schedule changes after you book a ticket. For example, if your flight was set to depart at 1 pm but now departs at 2:30 pm, you may be eligible to change or cancel your flight for free. Often these schedule changes are sent via email, but it’s also important to frequently review your trips to identify these on your own.
As a general rule of thumb, many U.S. airlines will give you a full refund if your flight’s departure or arrival time is changed by 90 minutes or more. However, schedule change policies vary from carrier to carrier, so make sure to check out our full guide to maximizing schedule changes for specific information for your airline.
Remember the 24-hour rule
Airlines are required by law to offer free 24-hour holds or refunds within 24 hours of booking as long as the flight is more than seven days in the future. This can really come in handy if the price drops or you are still nailing down some travel details. This is also applicable to tickets booked through credit card sites like Amex Travel and the Chase Ultimate Rewards travel portal.
Have a good reason
Travelers can often have change fees waived in the event of illness, a death in the family or other extraordinary circumstances like a natural disaster. Just be prepared to offer supporting documentation, as it’s been a long time since airlines took passengers at their word.
Consider your credit card coverage
Keep in mind the trip cancellation and interruption insurance that comes with many travel rewards or airline credit cards if you used it to pay for the booking. In certain scenarios, this protection may cover any change or cancellation fees you’d incur in addition to other eligible, nonrefundable expenses. For example, if you have a covered reason (such as jury duty or serious illness) for needing to cancel or change your trip and you booked with the Chase Sapphire Reserve, you’re eligible for up to $10,000 in reimbursement per trip.
If an emergency arises that allows you to invoke your credit card’s trip delay or cancellation coverage, then you’re probably worried about more than just airline change/cancellation fees, but it’s nice to know that these protections exist should you need them.
Just remember that you’ll need to pay for at least a portion of the covered trip with your card to receive this coverage. This often includes paying for award taxes and fees with your credit card or using points to purchase a ticket through a site like the Chase Ultimate Rewards travel portal.
Earn elite status
One of the greatest advantages of having airline elite status is that certain tiers with select carriers will waive change fees on same-day changes. This added flexibility is great if you want to move to an earlier or later flight at the last minute.
Use a credit card travel credit or redemption to cover your fees
If all else fails, you can use travel credits from a premium travel card like The Platinum Card® from American Express or the Chase Sapphire Reserve or redeem miles from a card like the Capital One Venture Rewards Credit Card to cover your change or cancellation fees. If you go this route, you’ll still be subject to paying these fees, but you may be able to cover them with a statement credit or your miles. Just note that this is most applicable to award tickets since the change or cancellation fees are often an additional out-of-pocket expense in those situations. With paid flights, the fees are deducted from the value of your ticket.
In the case of the Amex Platinum, you can only cover the change or cancellation fee for the airline that you’ve selected to use for your up to $200 annual airline fee credit. Enrollment required. You can choose this airline when you first get your Platinum card and once per year thereafter. It’s also worth noting that Amex’s system will determine which purchases are (and are not) eligible for the credit. Please read our full guide to the Platinum card’s airline credit for more information on what we’ve seen.
The Sapphire Reserve card has a more relaxed travel credit that automatically applies to the first $300 in various travel purchases each cardmember year. This credit resets once per calendar year, so if you’ve yet to use your credit, just charge the change or cancellation fee to your Sapphire Reserve and you’ll be automatically reimbursed for your fee.
Finally, if you’re required to pay a change or cancellation fee out of pocket, you could always charge it to a card like the Capital One Venture card and then use your miles at a fixed value to cover the cost. This purchase eraser feature of the Venture Card is very popular. However, note that transferring your Capital One miles to travel partners will likely get you a much higher redemption value.
Don’t pay cancellation or change fees until you have to
If you book a flight and you need to cancel the trip later, you shouldn’t pay that cancellation fee any earlier than you need to. You never know when the airline might announce a schedule change, a delay or a flight cancellation that will entitle you to change or cancel your trip without paying the fee. Note as well that airline-initiated cancellations of service should result in a refund to your original form of payment, not a travel voucher, making this a powerful tool in your arsenal if the airline can no longer provide the service you booked.
Just be sure to understand the specific policies of your airline. Unused tickets can sometimes be rebooked after the flight by paying the same change fee you would have paid in advance. Some carriers require you to cancel or change your flight before the scheduled departure.
Having to change or cancel a flight is never fun — especially if you were supposed to go on a family vacation or another relaxing getaway. To make matters worse, doing so may result in a large change or cancellation fee on budget carriers, so it’s always good to know your options for avoiding these fees when you can.
Make sure to bookmark this page and refer to it the next time you need to cancel or change a flight you’ve booked. It may help you save hundreds of dollars depending on the flight you’ve booked.
Additional reporting by Jason Steele.
Featured image by Getty Images
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