British Airways Grounds Plane After Crew Spots Bedbugs, Refuses to Fly
This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.
A British Airways crew refused to operate a flight when the aircraft was discovered to be infested with bedbugs. Shortly before the flight from London Heathrow (LHR) to Accra, Ghana (ACC) was set to take off, the crew walked off the aircraft after the bugs were spotted.
“The cabin crew saw bedbugs crawling over the seats — visible to the naked eye,” a British Airways source said to The Sun. “They said it was unacceptable to work on that aircraft.”
British Airways said that it took the aircraft out of service as soon as the issue was raised. By the time a replacement aircraft was found, the crew was beyond its working hours. A different crew was located to operate the flight. In all, the flight was delayed about four hours.
In October 2017, British Airways had a similar incident on one of its aircraft after a family reported bites on board a long-haul flight from Vancouver (YVR) to London (LHR).
This most recent incident means bad news for the carrier, which has battled to defend and restore its reputation. In recent years, cuts have been made to the overall passenger experience, such as reducing seat pitch on some of its short-haul aircraft, as well as in the customer service department. In January 2018, however, BA made a move to try and restore its reputation by offering four-course meals for some long-haul economy passengers.
Featured image by Robert Nickelsberg / Getty Images.
WELCOME OFFER: 60,000 Points
TPG'S BONUS VALUATION*: $1,200
CARD HIGHLIGHTS: 2X points on all travel and dining, points transferrable to over a dozen travel partners
*Bonus value is an estimated value calculated by TPG and not the card issuer. View our latest valuations here.
- Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 toward travel when you redeem through Chase Ultimate Rewards®
- 2X points on travel and dining at restaurants worldwide & 1 point per dollar spent on all other purchases.
- Get 25% more value when you redeem for airfare, hotels, car rentals and cruises through Chase Ultimate Rewards. For example, 60,000 points are worth $750 toward travel
- Get unlimited deliveries with a $0 delivery fee and reduced service fees on orders over $12 for a minimum of one year on qualifying food purchases with DashPass, DoorDash's subscription service. Activate by 12/31/21.
- Earn 5X points on Lyft rides through March 2022. That’s 3X points in addition to the 2X points you already earn on travel.