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Update 4/27/17 3:35pm: Since the news broke that United and Dr. Dao settled, United issued a statement of its own:
“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411. We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”
Dr. David Dao, the passenger who was dragged off United Airlines Flight 3411 has reached a settlement with United Airlines for an undisclosed amount. Here is the full statement from Dao’s lawyer, Thomas A. Demetrio:
“Dr. David Dao has reached an amicable settlement with United Airlines for the injuries he received in his April 9th ordeal, which was captured on video and viewed worldwide. The settlement was negotiated by Dr. Dao’s lawyers, Thomas A. Demetrio of Corboy & Demetrio and Stephen L. Golan of Golan Christie Taglia, and the legal representatives for United. A condition of the settlement includes a provision that the amount remain confidential. Dr. Dao and his attorneys agreed to that condition.
Demetrio praised Mr. Oscar Munoz:
‘Mr. Munoz said he was going to do the right thing, and he has. In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago. For this acceptance of corporate accountability, United is to be applauded.’
The settlement was reached on the same day United Airlines announced multiple positive changes to improve the customer experience. According to Demetrio, ‘Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers.’ In addition, Demetrio stated, ‘I sincerely hope that all other airlines make similar changes and follow United’s lead in helping to improve the passenger flying experience with an emphasis on empathy, patience, respect and dignity.'”
As referenced above, earlier today, United announced a slew of changes aimed at preventing a similar situation in the future, from a new $10,000 compensation limit to policies to limit law enforcement intervention.
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