Video Shows Man Being Forcibly Removed From a United Airlines Flight

Apr 10, 2017

This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. Terms apply to the offers listed on this page. For an explanation of our Advertising Policy, visit this page.

 

See How I Got the United Situation Wrong Yesterday for TPG’s analysis of the situation.

Update 4/11/17 3:06pm: United CEO Oscar Munoz has released a second (follow-up) statement:

Screen Shot 2017-04-11 at 3.05.50 PM

Update 12:57pm: United CEO Oscar Munoz has shared the following statement:

United Airlines is in hot water this morning after video has surfaced of law enforcement forcibly removing a man from an overbooked flight. According to reports, the flight bound for Louisville (SDF) from Chicago (ORD) was overbooked by four seats, and when no one volunteered to leave the plane, a United employee randomly selected four passengers to be bumped from the flight.

When the man in the video (below) was confronted, he refused to leave the plane. Security was called and the man was forcibly removed from his seat before being dragged down the aisle. You can watch the scene on board the Embraer 170 below:

According to witnesses, United first offered passengers on board $400 and a hotel stay to leave the plane. After there were no volunteers, a representative increased the offer to $800, but still to no avail. Finally, a manager came on board and told passengers that a computer would randomly select four people who would need to leave the plane in order to accommodate crew members headed to Louisville to operate a flight the next morning. The man in the video above was one of the four chosen, and a witness said that he was “very upset.” According to those on the plane, the man said he was a doctor who needed to be in Louisville the following morning to see patients at a hospital.

The man said he would not leave the flight and was calling his lawyer. The manager then told him that if he didn’t leave willingly, security would be called. Once three security officers arrived, the man was reportedly thrown against an armrest before being dragged off the plane. According to passengers on board, once the man was removed, he somehow got back on the plane and ran down the aisle saying, “I have to go home.”

The flight was delayed about two hours as a result of the incident. Passengers on board were clearly disturbed by the incident. One person said “Kids were crying and people are disturbed.”

Screen Shot 2017-04-10 at 8.24.41 AM

United’s responded to the incident in a statement: “Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.”

Overbooking flights is a common occurrence in modern commercial air travel. About 50,000 ticketed passengers are bumped off their flights in a given year when an airline books two people in the same seat. Airlines analyze years of data to try and predict who will and won’t show up for their flight. If you’re ever on a flight that’s overbooked, follow TPG’s 10 tips for negotiating a lucrative airline bump.

H/T: The Telegraph

Featured image courtesy of Robert Alexander via Getty Images.

Bank of America® Premium Rewards® Visa® credit card

This card from Bank of America gets really interesting if you have a BofA checking, savings or investment account. Depending on the value of your combined accounts you can potentially get as much as 3.5x points on travel/dining and 2.625x points on other purchases making it the richest consumer banking bonus out there.

Apply Now
More Things to Know
  • Receive 50,000 bonus points – a $500 value – after you make at least $3,000 in purchases in the first 90 days of account opening
  • Earn unlimited 2 points for every $1 spent on travel and dining purchases and unlimited 1.5 points per $1 spent on all other purchases
  • If you're a Bank of America Preferred Rewards member, you can earn 25%-75% more points on every purchase
  • No limit to the points you can earn and your points don't expire
  • Redeem for cash back as a statement credit, deposit into eligible Bank of America® accounts, credit to eligible Merrill accounts, or gift cards or purchases at the Bank of America Travel Center
  • Get up to $200 in combined airline incidental and airport expedited screening statement credits + valuable travel insurance protections
  • No Foreign Transaction Fees
  • Low $95 annual fee
Intro APR on Purchases
N/A
Regular APR
17.74% - 24.74% Variable APR on purchases and balance transfers
Annual Fee
$95
Balance Transfer Fee
Either $10 or 3% of the amount of each transaction, whichever is greater.
Recommended Credit
Excellent/Good

Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.