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The queen of LAX: Qantas International First Lounge in Los Angeles

Sept. 07, 2019
10 min read
(Photo by Katie Genter / The Points Guy)
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Some travelers build in a long layover when flying through Los Angeles to go planespot at the In-N-Out -- which I highly recommend. But I usually build in a long layover (when flying Oneworld internationally) primarily to enjoy my favorite lounge in the US: the Qantas International First Lounge.

Over the summer, I built in a couple of layovers at the Qantas lounge at LAX. Here's my take.

Location

The Qantas International First Lounge is located after security on Level 5 of the Tom Bradley International Terminal at LAX.

If you arrive in the Bradley terminal, you'll need to go up one level after going through security or deplaning from your flight. You can go up the escalator in the main atrium toward P.F. Chang's (a popular Priority Pass restaurant), turn right at the top of the escalator and then turn left at the end of the hallway and into the lounge. Or you can turn left after clearing security, take the elevator to Level 5 and the turn right from the elevator to the lounge entrance.

If you're connecting from an American Airlines flight, you may arrive in another terminal. If so, you'll need to walk through the connector from Terminal 4 to the Bradley terminal. But, don't take the escalator down after walking past the windows overlooking the Bradley check-in desks and security screening. Instead, walk straight and you'll find the lounge immediately after you turn right at the end of the hallway.

Stay on this level instead of going down the escalators.

Access

There are a few ways you can gain access to the Qantas International First lounge:

  • Your next onward flight that day is in first class on a Qantas flight (one guest is allowed but must be traveling with the member on the same flight)
  • You are a Platinum One or Platinum frequent flyer with Qantas and your next onward flight is on a flight operated and marketed by Qantas or Oneworld (one guest is allowed who must be traveling with the member on the same flight)
  • You are a Oneworld Emerald frequent flyer and your next onward flight that day is on a flight operated and marketed by Oneworld (one guest is allowed who must be traveling on a flight operated and marketed by Oneworld)
    • Exception: American Airlines elites traveling solely on North American flights, except Mexico City, don't have access
  • Your next onward flight that day is in International First on a flight operated and marketed by Oneworld (one guest is allowed who must be traveling on a flight operated and marketed by Oneworld)

The lounge is open from 6:30 a.m. to 11:30 p.m. daily.

If you don't have access to this lounge, there are some great Priority Pass lounges and restaurants in LAX. You can access them using the Priority Pass Select membership that comes as a benefit of select credit cards, like the Chase Sapphire Reserve.

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Related: The Best Credit Cards for Airport Lounge Access

The layout

You enter a large atrium with the entrance desks at the far end. Champagne is available by the desk if you don't want to wait any longer for your first drink.

Enter the lounge to the left of the entrance desks. You'll walk into a long, open lounge.

There are various types of seating in the lounge.

Some seating has a TV nearby, but the seating doesn't focus on the TV as the chairs aren't oriented toward it.

There are a couple of conference rooms that can be reserved.

My favorite seating area overlooks a cutout in the building that extends down to baggage claim. From these seats you can look across at the Korean Air Lounge, which is accessible through Priority Pass from 1 p.m. to 7p.m. daily.

These seats have foot stools, which are great for lounging while watching travelers hurry past.

Qantas First Lounge LAX

Walking deeper into the lounge, you'll enter a large dining room. If you want to eat, simply wait to be seated.

Qantas First Lounge LAX

Along one side of the dining room is a long bar.

Qantas First Lounge LAX

Amenities

There are showers but unlike some first-class lounges, no spa services are provided. And there's no dedicated work area with desks, meaning those who want to work on their laptops must do so in normal lounge seats or at the tables in the dining room.

There's a large shelf of magazines available, although the selection is somewhat limited and some seem to be airline-produced magazines.

Bathrooms are located in two small hallways along the edge of the lounge.

Restrooms are located in two hallways accessible through the doors with signs showing a triangle inside a circle.

Each hallway has three unisex bathroom stalls, one of which is handicap accessible.

There are also bathrooms at the end of the dining area, near the showers. Near these bathrooms is a desk with an attendant who can provide access to the lounge's seven unisex shower stalls. You can also get various items from this attendant, like a razor or toothbrush and toothpaste or a shower cap.

The shower stalls are more practical than luxurious, but each stall has what you need: a shower cubicle, toilet, sink, luggage shelf, stool and hooks. The only towels provided in my stall were bath towels and a floor mat. A modestly powered hair dryer is provided in a bag.

There's an overhead showerhead as well as a handheld shower wand. The shower contained shampoo, conditioner and body wash -- all with mandarin and sweet orange scents.

Near the conference rooms next to a self-service drink area is a printer and a paper shredder.

The Wi-Fi in the lounge is fast enough at 22.91 Mbps download, 31.87 Mbps upload and 5 ms ping, but it's not nearly as fast as I've experienced at the nearby Oneworld Business Lounge.

Food and beverage

The Qantas first-class lounge doesn't have a buffet, instead offering table service of freshly prepared foods from a seasonal menu. During my most recent visit with my husband JT, the summer menu was available. Our server realized our flight wasn't until hours later and asked if we'd like to slow down the pace at which each course was served, but previous lounge visits showed that the kitchen can usually produce any course within about 10 minutes.

Qantas First Lounge LAX

We started with the salt and pepper squid and the coconut chicken salad. (We'd planned to order the tuna poke salad, but it wasn't served until after 6 p.m.) The salt and pepper squid were better than we'd had on previous visits, so we finally understand why everyone raves about this dish. The coconut chicken salad was refreshing and light.

For our main dishes, we ordered the crumbled pork cutlet and the seared baja bass. Both dishes looked and tasted wonderful. The pork was served on the bone, which made the meat more flavorful but required more work to eat.

For dessert, we split the key lime pie and the banana tart. The banana tart crumbled awkwardly and was simply a collection of layered ingredients -- but it was tasty. The key lime pie had the perfect level of tartness and sweetness.

Qantas First Lounge LAX

Around the lounge, there are three self-service drink areas. One area also has light snacks, like cookies and candy, as well as a self-service coffee machine. If you're looking for more than light snacks but don't have time for sit-down dining, you'll want to visit the nearby Oneworld Business Lounge for a quick meal from its buffet.

Another self-service drink area has a selection of five red wines, six white wines, still water and sparkling water. And the third self-service drink area has a similar selection of wines and water with some light snacks like chips and trail mix.

Near the dining area, there's a long bar with an impressive selection of spirits. When JT waffled over which whiskey to order, the bartender offered an informal tasting. As you can see below, the bar has more than just whiskey -- it probably has whatever you're looking for, including mocktails and coffee drinks. You can order drinks at the bar or from servers in the dining area or in the lounge seating areas.

Perhaps the best part of the food and beverage experience is the service. We've received adaptable, professional service while enjoying sit-down dining on all our visits.

Overall impression

As a Oneworld frequent-flyer elite, I want to compare the Qantas International First Lounge in LAX to the JAL First Class Lounge in Narita or Cathay's The Pier First Class Lounge in Hong Kong. I look forward to visiting them, but each has particular aspects that set it apart -- and may make some travelers prefer one lounge over another.

The signature element of the Qantas International First Lounge is sit-down dining. The combination of friendly and well-trained staff, excellent food and an extensive bar with top-shelf choices make the dining experience consistently enjoyable. Plus, the rest of the lounge is spacious and offers a variety of comfortable seating, meaning you can relax before or after your meal.

On the other hand, the Qantas International First Lounge lacks a few notable amenities that travelers expect from a first-class lounge. There's no nap or rest area, no true work space and no spa services. The bathrooms and shower rooms are simpler than you'd normally see in a first-class lounge. Although the Qantas First Lounge does sit-down dining and service right, it's missing some key elements.

Featured image by KATIE GENTER/THE POINTS GUY
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

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4XEarn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
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  • Intro Offer

    As High As 100,000 points. Find Out Your Offer.
  • Annual Fee

    $325
  • Recommended Credit

    Excellent to Good

Why We Chose It

There’s a lot to love about the Amex Gold. It’s a fan favorite thanks to its fantastic bonus-earning rates at restaurants worldwide and at U.S. supermarkets. If you’re hitting the skies soon, you’ll also earn bonus Membership Rewards points on travel. Paired with up to $120 in Uber Cash annually (for U.S. Uber rides or Uber Eats orders, card must be added to Uber app and you can redeem with any Amex card), up to $120 in annual dining statement credits to be used with eligible partners, an up to $84 Dunkin’ credit each year at U.S. Dunkin Donuts and an up to $100 Resy credit annually, there’s no reason that foodies shouldn’t add the Amex Gold to their wallet. These benefits alone are worth more than $400, which offsets the $325 annual fee on the Amex Gold card. Enrollment is required for select benefits. (Partner offer)

Pros

  • 4 points per dollar spent on dining at restaurants worldwide and U.S. supermarkets (on the first $50,000 in purchases per calendar year; then 1 point per dollar spent thereafter and $25,000 in purchases per calendar year; then 1 point per dollar spent thereafter, respectively)
  • 3 points per dollar spent on flights booked directly with the airline or with amextravel.com
  • Packed with credits foodies will enjoy
  • Solid welcome bonus

Cons

  • Not as useful for those living outside the U.S.
  • Some may have trouble using Uber and other dining credits
  • You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $6,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
  • Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
  • Earn 3X Membership Rewards® points per dollar spent on flights booked directly with airlines or on AmexTravel.com.
  • Earn 2X Membership Rewards® points per dollar spent on prepaid hotels and other eligible purchases booked on AmexTravel.com.
  • Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
  • $120 Uber Cash on Gold: Add your Gold Card to your Uber account and get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an American Express Card for your transaction. That’s up to $120 Uber Cash annually. Plus, after using your Uber Cash, use your Card to earn 4X Membership Rewards® points for Uber Eats purchases made with restaurants or U.S. supermarkets. Point caps and terms apply.
  • $84 Dunkin' Credit: With the $84 Dunkin' Credit, you can earn up to $7 in monthly statement credits after you enroll and pay with the American Express® Gold Card at U.S. Dunkin' locations. Enrollment is required to receive this benefit.
  • $100 Resy Credit: Get up to $100 in statement credits each calendar year after you pay with the American Express® Gold Card to dine at U.S. Resy restaurants or make other eligible Resy purchases. That's up to $50 in statement credits semi-annually. Enrollment required.
  • $120 Dining Credit: Satisfy your cravings, sweet or savory, with the $120 Dining Credit. Earn up to $10 in statement credits monthly when you pay with the American Express® Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, and Five Guys. Enrollment required.
  • Explore over 1,000 upscale hotels worldwide with The Hotel Collection and receive a $100 credit towards eligible charges* with every booking of two nights or more through AmexTravel.com. *Eligible charges vary by property.
  • No Foreign Transaction Fees.
  • Annual Fee is $325.
  • Terms Apply.