Have you ever found yourself sprinting from one gate to another to try and make your connecting flight because you booked a tight connection? Or made it through the first leg of your flight only to find out your connecting flight was canceled, leaving you stranded at the airport?
Sadly, I’ve been in both of these stressful situations, and I’ve learned a few things along the way.
As soon as you know you will likely miss your connecting flight, it’s time to find a new one. This includes when you are stillon your first flight. The flight crew may be able to assist you before you land, or you can reach out to the airline via its app’s live chat function.
Before you reach out to the airline, take a look at alternate flight options so you have them at the ready when you speak to customer service. You should also have your current flight information handy.
You can visit the customer service desk at the airport, but there are alternatives (that can likely be faster). In addition to live chat, some airlines have international customer service numbers or numbers exclusively for loyalty members that may have shorter wait times.
*Beginning Feb. 1, 2025, access to Delta Sky Club lounges will be limited to 15 visits annually.
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