✈ How to Deal With Delta’s Meltdown, Last Chance for 130K Hilton Points & More Daily News From TPG ✈

July 24, 2024

Delta's meltdown: Your rights as a passenger

by Sean Cudahy, Senior Aviation Reporter

It’s been a rough several days at airports, particularly if you’ve had travel booked on Delta Air Lines. An IT glitch Friday affected many airlines — but Delta’s had a hard time recovering, with continued disruptions over the last five days fueling more than 5,000 cancellations on an airline normally known for its reliability. The good news is, things look to be getting back on track, and Delta says operations should be normal by tomorrow.

If you’ve found yourself stranded, keep your receipts! The U.S. Department of Transportation says Delta is on the hook to pay for eligible passengers’ meals, hotels and ground transportation.

Still have a flight upcoming? Know your rights — including the refund policy. If your flight is canceled or significantly delayed and you choose not to travel, you’re entitled to a full refund for the unused portion of your ticket.

That can also come in handy if you decide to go ahead and book a flight on another airline. If I had a flight booked on Delta for the coming days, I would be making a refundable backup reservation (this is when points and miles come in handy). Consider this: Around 30% of Delta flights since Friday have been canceled, even as the airline says it’s working “around the clock” to fix the lingering problems.

And don’t forget about that credit card with travel insurance protection that might already be in your wallet. For instance, the Chase Sapphire Preferred® Card includes trip delay reimbursement of up to $500 per ticket for reasonable expenses when your trip is delayed for more than 12 hours or overnight.

Different cards carry different types and levels of protection, so check out our guide to determine whether you qualify for trip protection coverage and how to file for reimbursement. If you don’t have a card that provides these benefits, it might be time to add one to your wallet.

Here’s more about your rights, getting a refund and getting out of this meltdown mess:

Stayed tuned for more updates as TPG continues to cover the Delta recovery.

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Photo Credit: AFP via Getty Images.

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