What flying from an empty JFK felt like on Thursday
I was out for dinner last night in New York City with a friend when my phone started buzzing with texts: "Are you escaping?", "Will you be able to get out?", "Are you ok?".
I had been enjoying dinner rather than following the news, so I was blissfully unaware that President Trump had just announced what initially sounded like a blanket ban on travel between the U.S. and Europe. When I did see why I was getting messages from friends back home in the U.K., the seriousness of my predicament was pretty evident.
But I was in better shape than a lot of other travelers.
Related: How to quickly reach a customer service agent
Related: Which airlines are offering the most flexibility for travelers affected by the coronavirus
Two facts immediately made my situation much better than for the many people affected by this and trying to get home. One, the U.K. was excluded; and two, the ban was to take effect at a midnight on Friday. Thankfully, earlier in the week, I had already cut short my trip to visit the New York office of TPG and rebooked on the American Airlines day flight this Thursday back to London.
But that still did not put me at ease.
Want to see the latest news as it's published? Follow The Points Guy on Facebook and Twitter, and subscribe to text message alerts from our deals feed, @tpg_alerts.
A million questions started running through my mind — will they cancel all flights? What will the U.K. government announce on Thursday? What if I get stuck in the U.S. because my flight is canceled? A quick check of the AA app, and website as well as Expertflyer painted a normal picture.
Related: Can I get cancel or change my award ticket coronavirus?
It was too late to try to get on the last American Airlines flight back to London on Wednesday night, and though there was a British Airways flight I probably could have made, I didn't fancy my chances of getting through to an agent in a timely manner. Nor was I looking forward to rushing back to the hotel, packing and then trying to get to JFK in time. My Thursday morning flight would have to be it.
Early on Thursday morning, the world still seemed relatively normal. Apart from a lot of activity here at The Points Guy to ensure we are bringing you the most relevant and up-to-date information, everything looked fine. My flight was showing on time, traffic to JFK looked OK and the U.K. had not announced any measure on that side of the pond that should disrupt my plan to get home.
That air of normalcy vanished as soon as I arrived at JFK.
There was not a single car dropping off passengers outside of American Airlines' Terminal 8 — on a normal working weekday, at rush hour.
The inside of the terminal was equally deserted. There was just a handful of passengers checking in, vastly outnumbered by staff.


I had wondered, of course, what flying on a day like Thursday would be like. Most corporate travel had already been halted, and we knew that many people had also canceled their personal trips; I expected it to be quiet. But this quiet?
With the ban announced the night before and only 48 hours until it would take effect, I wasn't sure whether the airport would be crazy busy with people trying to scramble home, or even more of an eerie, empty scene.
All staff members I spoke to at the airport confirmed my impression that it was definitely the latter. It was, they said, ghostlike.


I had read about lounge closures in Asia and some parts of Europe, but the American Airlines Flagship lounge was open as usual. I found it as empty as the rest of Terminal 8, though: almost pin-drop silence, a handful of passengers waiting for flights and twice as many staff.


I'm a regular here, and I had never seen the place like this. When I got to my favorite corner, a staff member promptly asked me where I would like to sit and began wiping the seat and the adjacent table. Various other staff members doing rounds in the lounge wiping surfaces on a regular basis.


In addition to lounge closures, many airlines and hotels have also closed buffets to avoid the spread of the virus. The buffet here in the lounge was open as normal. I am not a hygiene freak, but I do wonder if the prongs used to pick up the buffet food pose a bigger risk than surfaces that were being disinfected regularly.

An hour or so later, the lounge got a bit busier. Given it is only open to international business-class passengers on Oneworld alliance airlines, or OneWorld Emerald card holders, most were people who would be on my flight to London. Checking the passenger loads for the flight on Expertflyer (which is owned by the same parent company as The Points Guy) revelead that it would likely be very empty.
My only remaining worry about getting home now was that not enough crew might turn up for work, given the U.S. has issued a Global Level 3 Health Advisory urging to reconsider all international travel. But knowing how professional crew are, particularly at a time of crisis, I was confident I would get home as scheduled.
The departure board in the lounge still painted the picture of a normal day — not a single cancellation, and everything showing on time.

But very little felt normal about traveling today. And it might take quite some time before things return to what until only a few weeks ago we thought of as "normal" travel.
Sign up for the free daily TPG newsletter for more travel tips!
I was musing with my friend over dinner the night before that, for an international traveler, this may well be one of those moments to remember: "Where were you when the travel ban was announced?"
"Stay safe," the agent at the lounge's desk told me as I left, heading for my gate. We can only echo those words: Stay safe, until the day when we will look back on empty airports as nothing but a memory.
All photos by the author.
Additional resources for traveling during the coronavirus outbreak:
- How coronavirus is impacting airline award availability
- How coronavirus has left the travel industry reeling
- Airlines scale back inflight offerings due to coronavirus
- How to ward off coronavirus in your hotel room
- Guide to traveling during the coronavirus outbreak
- Extreme measures cruise lines are taking during coronavirus
TPG featured card
at American Express's secure site
Terms & restrictions apply. See rates & fees.
| 4X | Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 4X | Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year. |
| 5X | New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App. |
| 3X | Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines. |
| 2X | Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com. |
| 1X | Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases. |
Pros
- Valuable dining and food-related credits
- Flexible rewards with airline and hotel transfer partners
- Multiple travel and purchase protections
- No foreign transaction fees
- Access to Amex Offers for additional savings (enrollment required)
Cons
- Not as useful for those living outside the U.S.
- Some may have trouble using Uber and other dining credits
- You may be eligible for as high as 100,000 Membership Rewards® Points after you spend $8,000 in eligible purchases on your new Card in your first 6 months of Card Membership. Welcome offers vary and you may not be eligible for an offer. Apply to know if you’re approved and find out your exact welcome offer amount – all with no credit score impact. If you’re approved and choose to accept the Card, your score may be impacted.
- Earn 4X Membership Rewards® points per dollar spent on purchases at restaurants worldwide, on up to $50,000 in purchases per calendar year, then 1X points for the rest of the year.
- Earn 4X Membership Rewards® points per dollar spent at US supermarkets, on up to $25,000 in purchases per calendar year, then 1X points for the rest of the year.
- New! Earn 5X Membership Rewards® points on prepaid hotel stays booked through AmexTravel.com or the Amex Travel App.
- Earn 3X Membership Rewards® points on flights booked through AmexTravel.com, the Amex Travel App, or purchased directly from airlines.
- Earn 2X Membership Rewards® points on prepaid car rentals booked through AmexTravel.com or the Amex Travel App and cruises booked and paid through AmexTravel.com.
- Earn 1X Membership Rewards® point per dollar spent on all other eligible purchases.
- Pay It® lets you tap in the American Express® App to quickly pay for small purchase amounts throughout the month and still earn rewards the way you usually do. Plan It® gives you the option to split up big purchases into equal monthly payments with a fixed fee. You’ll know upfront exactly how much you’ll pay.
- Updated! $120 Dining Credit: Earn up to a total of $10 in statement credits monthly when you pay with the Gold Card at Grubhub (including Seamless), Buffalo Wild Wings, Five Guys, The Cheesecake Factory, and Wonder. This can be an annual savings of up to $120. Enrollment required.
- $100 Resy Credit: Get up to $100 in statement credits each calendar year at over 10,000 qualifying U.S. Resy restaurants after you pay for eligible purchases with the American Express® Gold Card. That’s up to $50 in statement credits semi-annually. Enrollment required.
- $84 Dunkin' Credit: Earn up to $7 in monthly statement credits after you pay with the American Express® Gold Card at U.S. Dunkin’ locations. Enrollment required.
- $120 Uber Cash on Gold: Enjoy up to $120 in Uber Cash annually with your Gold Card. Just add your Card to your Uber account and you'll get $10 in Uber Cash each month to use on orders and rides in the U.S. when you select an Amex Card for your transaction.
- New! As an American Express® Gold Card Member, you can enjoy complimentary Hertz Five Star® Status. Enjoy benefits like skipping the counter at select locations, adding an additional driver at no additional cost*, and vehicle upgrades**. Benefit enrollment and Hertz Gold+ registration are required. *Additional drivers must meet standard rental qualifications and must be a spouse or domestic partner to qualify as complimentary. Other additional drivers subject to fees. **Benefits are subject to availability and vary by location. Additional Hertz program Terms and Conditions including age restrictions apply.
- Take advantage of a $100 credit towards eligible charges* at over 1,300 upscale hotels worldwide when you book The Hotel Collection through AmexTravel.com or the Amex Travel App **. *Eligible charges vary by property. **The Hotel Collection requires a two-night minimum stay.
- Book your travel through the Amex Travel App with added peace of mind – backed by American Express® service and support. Only for American Express® Card Members.
- Whenever you need us, we're here. Our Member Services team will ensure you are taken care of. From lost Card replacement to statement questions, we are available to help 24/7.
- No Foreign Transaction Fees.
- Annual Fee is $325.
- Terms Apply.


